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Teller Supervisor II Resume Example

Resume Score: 90%

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TELLER SUPERVISOR II
Summary
To continue my career with an organization that will utilize my Management, Supervision & Administrative skill to benefit mutual growth and success.
Highlights
  • Strong skills in management, leadership and supervision
  • Excellent communication skills both verbal and written
  • Detail oriented and excellent record keeping
  • PC skills to include Microsoft Office, Word, Excel and PowerPoint
  • Strong problem-solving and interpersonal skills
  • Perform detailed financial analysis
  • Outstanding productivity both as a loan consultant and supervisor
  • Unique combination of expertise in mortgage banking, training, sales and finance
  • A strong base of business including Realtors, builders and personal referrals
  • Ability to demonstrate professionalism and flexibility while maintain quality and high productivity when dealing with customers in a fast paced working environment. Software Proficiency:
  • Operating Systems: Windows
  • Tools: Windows XP, Excel, PowerPoint, Outlook etc.
Accomplishments
Outstanding productivity both as a loan consultant and supervisor
Experience
Teller Supervisor II
July 2014 to Current
Sandy Spring Bank - Leesburg, VA
  • Assist the Branch Manager with the day to day aspects of the branch of profitability, accountability and compliance.
  • Responsible for branch operations within the set budget guidelines
  • Expand existing relationships utilizing professional sales techniques to prospect, identify and meet client needs by providing high quality service.
  • Coach the staff to prospect sales referral to support branch monthly goals.
  • Observe, document and evaluate branch staff.
  • Conduct outside sales efforts to bring in new personal and business relationships.
Branch Manager
October 2011 to May 2014
Northwest Federal Credit Union - Leesburg, VA
  • Directly manage the team, including career development, performance management and recognition
  • Responsible for branch performance through direction and leadership. Coach the entire team the expectation of exceptional service to the members in both products and service in order to meet/exceed 100% of branch sales goals.
  • Maintain an operationally efficient and compliant branch, by ensuring compliance with internal controls, operational procedures and risk management policies.
  • Conducts outside sales efforts to bring in new primary relationships, while also maintaining and expanding existing personal and business banking relationships.
  • Process, underwrite and book member loans within the guidelines of the credit union.
Branch Supervisor
September 2009 to October 2011
Western Federal Credit Union - McLean, VA
  • Assist the Branch Manager and the Regional Branch Manager with the financial oversight, profitability and accountability of all aspects of the branch's operation.
  • Ensure the most critical work assignments are addressed and completed within their deadline.
  • Evaluate, coach and develop the team within the guidelines of the credit union.
  • Conduct interviews and pre-screening of potential candidates within the HR guidelines.
  • Open new accounts, process loans, balance the vault and teller cash and conduct monthly audits.
  • Conduct Regional Manager's meetings quarterly.
  • Interview and process loan and mortgage applications within the guidelines of the credit union.
Branch Manager
September 2007 to March 2009
Navy Federal Credit Union - Ashburn, VA
  • Primary objective is to provide leadership through tactful and diplomatic communication in a branch setting.
  • Head HR issues such as hire, compensation package, discipline, train, promote, detailed documentation, complete payroll, scheduling, leave and preparing personnel performance evaluations.
  • Represent the credit union through direct relationships with current members and potential new members.
  • Strategically plan, organize and implement company objectives to meet established goals.
  • Underwrite loan applications within the acceptable guidelines of the credit union.
  • Outreach to neighboring communities to enhance the growth of the client base.
  • Ensure the branch reaches its monthly member service satisfactory score.
Senior Loan Consultant
October 2006 to September 2007
SunTrust Mortgage Inc - Leesburg, VA
  • Developed expertise in all areas of residential financing, including builder business, portfolio loans, Fannie Mae and Freddie Mac investor loans.
  • Solidify contacts with local realtors, contractors, financial advisors and other referral sources and meet potential borrowers requesting financing.
  • Analyze and underwrite loan applications through automated decision engines in accordance with acceptable bank standards.
Senior Loan Consultant
October 2002 to October 2006
Washington Mutual Bank - Reston, VA
  • Top producing loan consultant in 2003
  • Built a large client base by successfully implementing relationship selling
  • Originate mortgages for home purchases, refinance and new home construction
Assistant Branch Manager
March 2001 to October 2002
Wachovia Bank - Ashburn, VA
  • Assisted the manager in recruiting, evaluating, document staff
  • Contributed to the branch's sales goals by recognizing sales and referral opportunities and effectively referring customers; assisted in the development of marketing strategies and all branch sales activities
  • Balanced the ATM and vault, teller drawers, check orders, money ordering, prepared daily cash sheets and conducted teller audits, to ensure regulatory and procedural compliance
Extended Hour Branch Supervisor
August 1992 to August 2000
Bank of Nova Scotia - Kanata, OntarioSupervised the tellers and customer service representatives during evening and weekend shifts, to include evaluation, documentation and disciplining
Education
Certification : SHRM Essentials of HR Management, 2015George Mason University
  • SHRM Essentials of HR Management Certification; 2015, George Mason University
1998Institute of Canadian Bankers
  • Registered Representative of Mutual Funds; 1998, Institute of Canadian Bankers
1997Alquonquin College
  • Microsoft Office Suite; 1997, Alquonquin College
B.A. : Law/Psychology, 1991Carleton University
  • B.A. Law/Psychology; 1991, Carleton University Security Clearance: Active Secret Clearance
Military Experience
September 2007 to March 2009NavySeptember 2007 - March 2009 Navy Federal Credit Union, Ashburn, VA Branch Manager Primary objective is to provide leadership through tactful and diplomatic communication in a branch setting. Head HR issues such as hire, compensation package, discipline, train, promote, detailed documentation, complete payroll, scheduling, leave and preparing personnel performance evaluations. Represent the credit union through direct relationships with current members and potential new members. Strategically plan, organize and implement company objectives to meet established goals. Underwrite loan applications within the acceptable guidelines of the credit union. Outreach to neighboring communities to enhance the growth of the client base. Ensure the branch reaches its monthly member service satisfactory score. October 2006 -September 2007 SunTrust Mortgage Inc., Leesburg VA Senior Loan Consultant Developed expertise in all areas of residential financing, including builder business, portfolio loans, Fannie Mae and Freddie Mac investor loans. Solidify contacts with local realtors, contractors, financial advisors and other referral sources and meet potential borrowers requesting financing. Analyze and underwrite loan applications through automated decision engines in accordance with acceptable bank standards. October 2002 - October 2006 Washington Mutual Bank, Reston VA Senior Loan Consultant Top producing loan consultant in 2003 Built a large client base by successfully implementing relationship selling Originate mortgages for home purchases, refinance and new home construction March 2001 - October 2002 Wachovia Bank, Ashburn VA Assistant Branch Manager Assisted the manager in recruiting, evaluating, document staff Contributed to the branch's sales goals by recognizing sales and referral opportunities and effectively referring customers; assisted in the development of marketing strategies and all branch sales activities Balanced the ATM and vault, teller drawers, check orders, money ordering, prepared daily cash sheets and conducted teller audits, to ensure regulatory and procedural compliance August 1992 - August 2000 Bank of Nova Scotia, Kanata, Ontario Extended Hour Branch Supervisor Supervised the tellers and customer service representatives during evening and weekend shifts, to include evaluation, documentation and disciplining
Certifications
  • SHRM Essentials of HR Management Certification George Mason University
  • Registered Representative of Mutual Funds Institute of Canadian Bankers
Skills
Documentation, Customer Service, Receptionist, Retail Sales, Credit, Credit Union, Loans, Sales, Branch Sales, Sales Goals, Hr, Audits, Cash, Outside Sales, Career Development, Exceed, Internal Controls, Performance Management, Risk Management, Trading, Mortgage, New Accounts, Marketing, Ordering, Recruiting, Sales Activities, Sales And, Compensation, Hr Issues, Its, Payroll, Scheduling, Budget, Operations, Professional Sales, Sales Techniques, Engines, Fannie Mae, Freddie Mac, Mac, Detail Oriented, Excel, Excellent Communication Skills, Finance, Financial Analysis, Mortgage Banking, Outlook, Powerpoint, Problem-solving, Training, Windows Xp, Word, Mutual Funds, Microsoft Office, Ms Office, Active Secret Clearance, Security
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Resume Overview

Companies Worked For:

  • Sandy Spring Bank
  • Northwest Federal Credit Union
  • Western Federal Credit Union
  • Navy Federal Credit Union
  • SunTrust Mortgage Inc
  • Washington Mutual Bank
  • Wachovia Bank
  • Bank of Nova Scotia
  • Navy

School Attended

  • George Mason University
  • Institute of Canadian Bankers
  • Alquonquin College
  • Carleton University

Job Titles Held:

  • Teller Supervisor II
  • Branch Manager
  • Branch Supervisor
  • Senior Loan Consultant
  • Assistant Branch Manager
  • Extended Hour Branch Supervisor

Degrees

  • Certification : SHRM Essentials of HR Management , 2015
    1998
    1997
    B.A. : Law/Psychology , 1991

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