Teller Supervisor II Resume Example Sandy Spring Bank

TELLER SUPERVISOR II

Summary

To continue my career with an organization that will utilize my Management, Supervision & Administrative skill to benefit mutual growth and success.

Highlights

Strong skills in management, leadership and supervision
Excellent communication skills both verbal and written
Detail oriented and excellent record keeping
PC skills to include Microsoft Office, Word, Excel and PowerPoint
Strong problem-solving and interpersonal skills
Perform detailed financial analysis
Outstanding productivity both as a loan consultant and supervisor
Unique combination of expertise in mortgage banking, training, sales and finance
A strong base of business including Realtors, builders and personal referrals
Ability to demonstrate professionalism and flexibility while maintain quality and high productivity when dealing with customers in a fast paced working environment. Software Proficiency:
Operating Systems: Windows
Tools: Windows XP, Excel, PowerPoint, Outlook etc.

Accomplishments

Outstanding productivity both as a loan consultant and supervisor

Experience

Teller Supervisor II
July 2014 to CurrentSandy Spring Bank － Leesburg, VA

Assist the Branch Manager with the day to day aspects of the branch of profitability, accountability and compliance.
Responsible for branch operations within the set budget guidelines
Expand existing relationships utilizing professional sales techniques to prospect, identify and meet client needs by providing high quality service.
Coach the staff to prospect sales referral to support branch monthly goals.
Observe, document and evaluate branch staff.
Conduct outside sales efforts to bring in new personal and business relationships.

Branch Manager
October 2011 to May 2014Northwest Federal Credit Union － Leesburg, VA

Directly manage the team, including career development, performance management and recognition
Responsible for branch performance through direction and leadership. Coach the entire team the expectation of exceptional service to the members in both products and service in order to meet/exceed 100% of branch sales goals.
Maintain an operationally efficient and compliant branch, by ensuring compliance with internal controls, operational procedures and risk management policies.
Conducts outside sales efforts to bring in new primary relationships, while also maintaining and expanding existing personal and business banking relationships.
Process, underwrite and book member loans within the guidelines of the credit union.

Branch Supervisor
September 2009 to October 2011Western Federal Credit Union － McLean, VA

Assist the Branch Manager and the Regional Branch Manager with the financial oversight, profitability and accountability of all aspects of the branch's operation.
Ensure the most critical work assignments are addressed and completed within their deadline.
Evaluate, coach and develop the team within the guidelines of the credit union.
Conduct interviews and pre-screening of potential candidates within the HR guidelines.
Open new accounts, process loans, balance the vault and teller cash and conduct monthly audits.
Conduct Regional Manager's meetings quarterly.
Interview and process loan and mortgage applications within the guidelines of the credit union.

Branch Manager
September 2007 to March 2009Navy Federal Credit Union － Ashburn, VA

Primary objective is to provide leadership through tactful and diplomatic communication in a branch setting.
Head HR issues such as hire, compensation package, discipline, train, promote, detailed documentation, complete payroll, scheduling, leave and preparing personnel performance evaluations.
Represent the credit union through direct relationships with current members and potential new members.
Strategically plan, organize and implement company objectives to meet established goals.
Underwrite loan applications within the acceptable guidelines of the credit union.
Outreach to neighboring communities to enhance the growth of the client base.
Ensure the branch reaches its monthly member service satisfactory score.

Senior Loan Consultant
October 2006 to September 2007SunTrust Mortgage Inc － Leesburg, VA

Developed expertise in all areas of residential financing, including builder business, portfolio loans, Fannie Mae and Freddie Mac investor loans.
Solidify contacts with local realtors, contractors, financial advisors and other referral sources and meet potential borrowers requesting financing.
Analyze and underwrite loan applications through automated decision engines in accordance with acceptable bank standards.

Senior Loan Consultant
October 2002 to October 2006Washington Mutual Bank － Reston, VA

Top producing loan consultant in 2003
Built a large client base by successfully implementing relationship selling
Originate mortgages for home purchases, refinance and new home construction

Assistant Branch Manager
March 2001 to October 2002Wachovia Bank － Ashburn, VA

Assisted the manager in recruiting, evaluating, document staff
Contributed to the branch's sales goals by recognizing sales and referral opportunities and effectively referring customers; assisted in the development of marketing strategies and all branch sales activities
Balanced the ATM and vault, teller drawers, check orders, money ordering, prepared daily cash sheets and conducted teller audits, to ensure regulatory and procedural compliance

Extended Hour Branch Supervisor
August 1992 to August 2000Bank of Nova Scotia － Kanata, OntarioSupervised the tellers and customer service representatives during evening and weekend shifts, to include evaluation, documentation and disciplining

Education

Certification : SHRM Essentials of HR Management, 2015George Mason University

SHRM Essentials of HR Management Certification; 2015, George Mason University

1998Institute of Canadian Bankers

Registered Representative of Mutual Funds; 1998, Institute of Canadian Bankers

1997Alquonquin College

Microsoft Office Suite; 1997, Alquonquin College

B.A. : Law/Psychology, 1991Carleton University

B.A. Law/Psychology; 1991, Carleton University Security Clearance: Active Secret Clearance

Military Experience

September 2007 to March 2009NavySeptember 2007 - March 2009 Navy Federal Credit Union, Ashburn, VA Branch Manager Primary objective is to provide leadership through tactful and diplomatic communication in a branch setting. Head HR issues such as hire, compensation package, discipline, train, promote, detailed documentation, complete payroll, scheduling, leave and preparing personnel performance evaluations. Represent the credit union through direct relationships with current members and potential new members. Strategically plan, organize and implement company objectives to meet established goals. Underwrite loan applications within the acceptable guidelines of the credit union. Outreach to neighboring communities to enhance the growth of the client base. Ensure the branch reaches its monthly member service satisfactory score. October 2006 -September 2007 SunTrust Mortgage Inc., Leesburg VA Senior Loan Consultant Developed expertise in all areas of residential financing, including builder business, portfolio loans, Fannie Mae and Freddie Mac investor loans. Solidify contacts with local realtors, contractors, financial advisors and other referral sources and meet potential borrowers requesting financing. Analyze and underwrite loan applications through automated decision engines in accordance with acceptable bank standards. October 2002 - October 2006 Washington Mutual Bank, Reston VA Senior Loan Consultant Top producing loan consultant in 2003 Built a large client base by successfully implementing relationship selling Originate mortgages for home purchases, refinance and new home construction March 2001 - October 2002 Wachovia Bank, Ashburn VA Assistant Branch Manager Assisted the manager in recruiting, evaluating, document staff Contributed to the branch's sales goals by recognizing sales and referral opportunities and effectively referring customers; assisted in the development of marketing strategies and all branch sales activities Balanced the ATM and vault, teller drawers, check orders, money ordering, prepared daily cash sheets and conducted teller audits, to ensure regulatory and procedural compliance August 1992 - August 2000 Bank of Nova Scotia, Kanata, Ontario Extended Hour Branch Supervisor Supervised the tellers and customer service representatives during evening and weekend shifts, to include evaluation, documentation and disciplining

Certifications

SHRM Essentials of HR Management Certification George Mason University
Registered Representative of Mutual Funds Institute of Canadian Bankers

Skills

Documentation, Customer Service, Receptionist, Retail Sales, Credit, Credit Union, Loans, Sales, Branch Sales, Sales Goals, Hr, Audits, Cash, Outside Sales, Career Development, Exceed, Internal Controls, Performance Management, Risk Management, Trading, Mortgage, New Accounts, Marketing, Ordering, Recruiting, Sales Activities, Sales And, Compensation, Hr Issues, Its, Payroll, Scheduling, Budget, Operations, Professional Sales, Sales Techniques, Engines, Fannie Mae, Freddie Mac, Mac, Detail Oriented, Excel, Excellent Communication Skills, Finance, Financial Analysis, Mortgage Banking, Outlook, Powerpoint, Problem-solving, Training, Windows Xp, Word, Mutual Funds, Microsoft Office, Ms Office, Active Secret Clearance, Security

Resume Overview

Companies Worked For:

Sandy Spring Bank
Northwest Federal Credit Union
Western Federal Credit Union
Navy Federal Credit Union
SunTrust Mortgage Inc
Washington Mutual Bank
Wachovia Bank
Bank of Nova Scotia
Navy

School Attended

George Mason University
Institute of Canadian Bankers
Alquonquin College
Carleton University

Job Titles Held:

Teller Supervisor II
Branch Manager
Branch Supervisor
Senior Loan Consultant
Assistant Branch Manager
Extended Hour Branch Supervisor

Degrees

Certification : SHRM Essentials of HR Management , 2015
1998
1997
B.A. : Law/Psychology , 1991

Teller Supervisor II Resume Example

Resume Score: 90%

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