LiveCareer-Resume

teller service representative resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].


Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Fluent in Spanish
  • Proficient with Office and familiar with PC Miler Software
  • Exemplary Oral, Verbal, and Written Communication in Business
  • Product and Service Sales
  • Specials Promotion and Upselling
  • Accurate Money Handling
  • Customer Service-Oriented
  • Time Management and Prioritization
  • Teamwork and Collaboration
  • Training and Development
  • Team Leadership
  • Creative and Innovative
Work History
Teller Service Representative, 02/2022 - Current
Casa De Dinero City, STATE,
  • Handled various accounting transactions.
  • Completed highly accurate, high-volume money counts via both manual, and machine-driven approaches.
  • Calculated fees due, interest and change for customer transactions.
  • Received loan and utility payments, sending funds to correct destinations.
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Maintained friendly and professional customer interactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
Ecommerce Personal Shopper, 01/2021 - 01/2022
Walmart City, STATE,
  • Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
  • Solicited feedback from served customers to discern service weaknesses and positively shape future service interactions.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
  • Aided new customers during e-commerce service registration processes to enable return patronage.
  • Received and stocked merchandise to general sales floor and e-commerce-specific shopping areas, complying with prescribed organization and planning policies.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Actively promoted e-commerce department services to customers by highlighting benefits and service offerings during in-store interactions.
  • Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Loaded and unloaded orders at customer's homes or locations.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Consulted with customers on food selections and custom order requests.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Customer Greeter, 08/2019 - 03/2021
Cox Communications City, STATE,
  • Answered customer questions and pointed individuals in right directions.
  • Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
  • Informed servers of newly seated parties for speedy service.
  • Fielded customer complaints and notified managers.
  • Acted as first point of contact for visiting clients and customers.
Hostess/Cashier/Waitress, 09/2015 - 03/2020
Gabriela's Mexican Grill City, STATE,
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Completed inventory counts and ordered merchandise.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Collected and authorized payments of guests.
  • Reviewed weekly sales ads and monitored price changes.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Education
Bachelor in Supply Chain Management : , Expected in 05/2023
-
University of Arkansas - Fayetteville, AR,
GPA:
Status -
  • Minoring in Marketing
Associate of Science Business Administration: , Expected in 03/2021
-
Northwest Community College - Bentonville, AR,
GPA:
Status -
  • NWACC's LIFE (Learning, Improvement, Fun, and Empowerment) Member
  • 3.7 GPA
  • Magna Cum Laude Graduate

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Resume Overview

School Attended

  • University of Arkansas
  • Northwest Community College

Job Titles Held:

  • Teller Service Representative
  • Ecommerce Personal Shopper
  • Customer Greeter
  • Hostess/Cashier/Waitress

Degrees

  • Bachelor in Supply Chain Management
  • Associate of Science Business Administration

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