Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Fluent in Spanish
  • Proficient with Office and familiar with PC Miler Software
  • Exemplary Oral, Verbal, and Written Communication in Business
  • Product and Service Sales
  • Specials Promotion and Upselling
  • Accurate Money Handling
  • Customer Service-Oriented
  • Time Management and Prioritization
  • Teamwork and Collaboration
  • Training and Development
  • Team Leadership
  • Creative and Innovative
Work History
02/2022 to Current Teller Service Representative Casa De Dinero | City, STATE,
  • Handled various accounting transactions.
  • Completed highly accurate, high-volume money counts via both manual, and machine-driven approaches.
  • Calculated fees due, interest and change for customer transactions.
  • Received loan and utility payments, sending funds to correct destinations.
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Maintained friendly and professional customer interactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
01/2021 to 01/2022 Ecommerce Personal Shopper Walmart | City, STATE,
  • Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
  • Solicited feedback from served customers to discern service weaknesses and positively shape future service interactions.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
  • Aided new customers during e-commerce service registration processes to enable return patronage.
  • Received and stocked merchandise to general sales floor and e-commerce-specific shopping areas, complying with prescribed organization and planning policies.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Actively promoted e-commerce department services to customers by highlighting benefits and service offerings during in-store interactions.
  • Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Loaded and unloaded orders at customer's homes or locations.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Consulted with customers on food selections and custom order requests.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
08/2019 to 03/2021 Customer Greeter Cox Communications | City, STATE,
  • Answered customer questions and pointed individuals in right directions.
  • Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
  • Informed servers of newly seated parties for speedy service.
  • Fielded customer complaints and notified managers.
  • Acted as first point of contact for visiting clients and customers.
09/2015 to 03/2020 Hostess/Cashier/Waitress Gabriela's Mexican Grill | City, STATE,
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Completed inventory counts and ordered merchandise.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Collected and authorized payments of guests.
  • Reviewed weekly sales ads and monitored price changes.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Expected in 05/2023 Bachelor in Supply Chain Management | University of Arkansas, Fayetteville, AR, GPA:
  • Minoring in Marketing
Expected in 03/2021 Associate of Science Business Administration | Northwest Community College, Bentonville, AR, GPA:
  • NWACC's LIFE (Learning, Improvement, Fun, and Empowerment) Member
  • 3.7 GPA
  • Magna Cum Laude Graduate

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School Attended

  • University of Arkansas
  • Northwest Community College

Job Titles Held:

  • Teller Service Representative
  • Ecommerce Personal Shopper
  • Customer Greeter
  • Hostess/Cashier/Waitress


  • Bachelor in Supply Chain Management
  • Associate of Science Business Administration

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