teller service representative resume example with 8+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Organized and detail-oriented professional with over 16 years experience in upper management, clerical and administrative work, and customer service. A proven administrative leader; great at managing records and files, schedules, appointments, and adhering to strict policies and guidelines. An extremely fast learner, highly adaptable, and always willing to take on more than what is required. Demonstrates a strong, integrity-driven work ethic, and is highly responsive following up on resolving any issues. Outgoing and friendly with strong interpersonal skills and a drive to succeed.
Skills
Clear/Concise communication skills
Exceptional customer service
Meticulous cash handling skills
Strong work ethic
Reliable and trustworthy
Precise time and schedule management
Purchasing and planning
Employee hiring, training, and development
Effective team player
Advertising and marketing
MS Office, MS Word, MS Excel, Data Entry
Meticulous attention to detail
Event coordination
Strong organizational skills
Clerical and administrative skills
Creative solutions
Education and Training
Austintown Fitch High SchoolAustintown, Ohio, Expected in 06/2001 ā āHigh School Diploma: - GPA:
Experience
Great Western Bank - Teller Service Representative North Liberty, IA, 09/2016 - 06/2017
Ordered checks, placed stop payment orders, and conducted additional special services for customers.
Identified and reported suspicious behavior to security personnel as appropriate.
Entered member transaction data into online banking software.
Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Performed administrative tasks regarding banking products by handling phone calls, inquiries and emails.
Kept teller window areas clean, organized and fully stocked.
Reconciled cash and checks against computer records at end of shift.
Balanced bank's vault of daily cash for withdrawals and deposits.
Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Took on additional shifts during busy periods to minimize staffing shortages.
Wal-Mart - Personal Banking Representative San Antonio, TX, 07/2012 - 06/2015
Adhered to financial services security, audit procedures, and strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.
Balanced bank's vault and ATM of daily cash
Identified customer financial needs, goals and objectives and offered appropriate financial products then creating a follow up plan to maintain rapport.
Performed administrative tasks by handling phone calls, inquiries, and emails. Assisted Branch Manager with community outreach, business banking meetings, scheduling investment appointments, and branch events.
Partnered with loan officers, mortgage officers, and financial advisors to provide clients with optimal financial, investing, and lending solutions.
Evaluated customers' credit and financial information to control risk related to loans and other products offered by bank.
Increased growth of branch deposit values by actively assisting with marketing, sales development, and referral coordination.
Performed currency transaction reports for foreign currency.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Acquired and maintained an active notary
The Realreal, Inc. - Store Manager Reno, NV, 07/2010 - 08/2012
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Resolved customer problems by investigating issues, answering questions and building rapport.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Strengthened work flow productivity by assisting in hiring and managing of employees.
Boosted sales by organizing store events, designing the advertisements, building rapport within the local community, and delivering superior customer service.
Actively took part in community events. Assisted in setting up annual town celebrations, actively fundraised to bring new events to town and increase traffic/sales for the local businesses, and assisted in advertising.
Ulta Beauty Inc. - General Manager City, STATE, 02/2006 - 05/2009
Established clear performance goals and metrics for P&L, loss prevention, customer service, and customer retention.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Designed sales and service strategies to improve revenue and retention.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Complied with company policies and government regulations to prevent and detect rule violations and protect the company from fines and lawsuits.
Tracked monthly sales to generate reports for business development planning.
Facilitated monthly workshops to share best practices to optimize productivity and sales.
Directed safety operations and maintained clean work environment.
Strengthened product branding initiatives and maximized outreach by overseeing events and business development.
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