Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Sales Associate of the Month Award
MS Office proficient
Excellent communication skills
Safe and vault operation
Sales expertise
International funds transfer process expertise
Project management
Banking operations
Data entry
Customer relations
Administrative support
Loan Origination and Underwriting
Call center background
Risk management
Team-oriented
Experience
Teller/Sales Associate, 01/2020 to Current Bluelinx Corporation – Wyoming, MI,
Maintained optimal financial controls by securing funds and making accurate transactions.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
Verified amounts and integrity of every check or funds transfer.
Processed cash withdrawals.
Reported daily averages and shortages to operations department.
Delivered prompt, accurate and excellent customer service.
Managed opening and closing times for main branch.
Established new customer accounts including checking, savings, lines of credit and loans.
Processed treasury, tax and loan payments.
Maintained confidentiality of bank records and client information.
Examined checks for identification and endorsement.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Acted as pivotal point of contact between bank branches regarding guidelines and practices.
Collections Specialist, 07/2019 to 10/2019 Vitamin Shoppe Industries Inc – Gilroy, CA,
Processed payments over phone and set up recurring drafts.
Arranged for debt repayment and established repayment schedule based on customer finances.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Negotiated rates with customers and entered payments into accounting system.
Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
Structured manageable repayment plans with delinquent borrowers of commercial, mixed use, multi-family and home equity loans.
Received payment and ensured proper posting to appropriate customers accounts.
Met demands of busy collections group by performing high volume of daily calls.
Recorded and updated customer personal accounts with accurate contact information.
Sales Lead, 06/2016 to 06/2019 Ricoh Americas Corporation – Norfolk, VA,
Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
Managed cash register operations using POS system, including processing sales and returns.
Made outbound sales calls to contact prospective leads, using effective communication skills.
Planned and developed strategies to increase sales and territory.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Engaged shoppers, providing assistance and information on merchandise and product features.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Promoted accessories and cross-sold additional products and services through use of active persuasion.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Recommended merchandise to customers based on needs and preferences.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Office Manager, 01/2013 to 05/2016 Luxe Financial – City, STATE,
Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Automated office operations to manage client correspondence, record tracking and data communications.
Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Elevated customer satisfaction ratings by resolving client and case issues efficiently.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Scheduled patients to foster effective resource allocation.
Scheduled appointments and maintained master calendar.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Directed customer communication to appropriate department personnel and provided information to resolve inquiries and bolster customer satisfaction.
Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
Education and Training
: Social Psychology, Expected in Arkansas State University - Jonesboro, AR GPA:
High School Diploma: , Expected in 05/2013 Jonesboro High School - Jonesboro, AR GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
