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Teller/Sales Associate Resume Example

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T
TELLER/SALES ASSOCIATE
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Sales Associate of the Month Award
  • MS Office proficient
  • Excellent communication skills
  • Safe and vault operation
  • Sales expertise
  • International funds transfer process expertise
  • Project management
  • Banking operations
  • Data entry
  • Customer relations
  • Administrative support
  • Loan Origination and Underwriting
  • Call center background
  • Risk management
  • Team-oriented
Experience
Teller/Sales Associate
Frisco , TXAce Cash Express/Jan 2020 to Current
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
  • Verified amounts and integrity of every check or funds transfer.
  • Processed cash withdrawals.
  • Reported daily averages and shortages to operations department.
  • Delivered prompt, accurate and excellent customer service.
  • Managed opening and closing times for main branch.
  • Established new customer accounts including checking, savings, lines of credit and loans.
  • Processed treasury, tax and loan payments.
  • Maintained confidentiality of bank records and client information.
  • Examined checks for identification and endorsement.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Acted as pivotal point of contact between bank branches regarding guidelines and practices.
Collections Specialist
Plano, TXCapital one/Jul 2019 to Oct 2019
  • Processed payments over phone and set up recurring drafts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Negotiated rates with customers and entered payments into accounting system.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Structured manageable repayment plans with delinquent borrowers of commercial, mixed use, multi-family and home equity loans.
  • Received payment and ensured proper posting to appropriate customers accounts.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Recorded and updated customer personal accounts with accurate contact information.
Sales Lead
Jonesboro , ARDavid's Bridal/Jun 2016 to Jun 2019
  • Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Made outbound sales calls to contact prospective leads, using effective communication skills.
  • Planned and developed strategies to increase sales and territory.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Recommended merchandise to customers based on needs and preferences.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Office Manager
Dallas, TXLuxe Financial/Jan 2013 to May 2016
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Scheduled patients to foster effective resource allocation.
  • Scheduled appointments and maintained master calendar.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Directed customer communication to appropriate department personnel and provided information to resolve inquiries and bolster customer satisfaction.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
Education and Training
Some College (No Degree): Social PsychologyArkansas State UniversityJonesboro, AR
High School DiplomaJonesboro High SchoolMay 2013Jonesboro, AR
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Resume Overview

Companies Worked For:

  • Ace Cash Express
  • Capital one
  • David's Bridal
  • Luxe Financial

School Attended

  • Arkansas State University
  • Jonesboro High School

Job Titles Held:

  • Teller/Sales Associate
  • Collections Specialist
  • Sales Lead
  • Office Manager

Degrees

  • Some College (No Degree) : Social Psychology
    High School Diploma

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