Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Resourceful and hardworking Sales associate with over 5+ years of customer service experience. Promotes innovative strategies to acquire customers and sell products. Excellent communicator, negotiator and multi-tasker with agile and flexible approach. Results-oriented with expertise in arranging new merchandise, managing cash registers and independently opening and closing store.

  • Organization skills
  • Risk management
  • Strong work ethic
  • Exceptional customer service
  • Excellent communication skills
  • Money Handling
  • Sales expertise
  • Relationship building
01/2013 to Current
Tax Preparer Assistant H&R Block, Inc. Anoka, MN,
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Directed customer communication to appropriate department personnel and provided information to resolve inquiries and bolster customer satisfaction.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Calculated taxes owed, prepared tax returns and made prompt payment to adhere with IRS regulations.
  • Collected detailed information and required paperwork from clients to complete tax returns.
  • Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
01/2020 to 06/2020
Teller/Sales Associate Ascena Retail Group Clinton, MI,
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
  • Verified amounts and integrity of every check or funds transfer.
  • Processed cash withdrawals.
  • Reported daily averages and shortages to operations department.
  • Delivered prompt, accurate and excellent customer service.
  • Managed opening and closing times for main branch.
  • Established new customer accounts including checking, savings, lines of credit and loans.
  • Maintained confidentiality of bank records and client information.
  • Examined checks for identification and endorsement.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Answered incoming telephone calls to provide store, products and services information.
06/2016 to 06/2019
Sales Lead David’s Bridal City, STATE,
  • Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Made outbound sales calls to contact prospective leads, using effective communication skills.
  • Planned and developed strategies to increase sales and territory.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Recommended merchandise to customers based on needs and preferences.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Education and Training
Expected in
High School Diploma:
Jonesboro High School - Jonesboro, AR
Expected in
: Social Psychology
Arkansas State University - Jonesboro, AR

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Resume Overview

School Attended

  • Jonesboro High School
  • Arkansas State University

Job Titles Held:

  • Tax Preparer Assistant
  • Teller/Sales Associate
  • Sales Lead


  • High School Diploma
  • Some College (No Degree)

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