Resourceful and hardworking Sales associate with over 5+ years of customer service experience. Promotes innovative strategies to acquire customers and sell products. Excellent communicator, negotiator and multi-tasker with agile and flexible approach. Results-oriented with expertise in arranging new merchandise, managing cash registers and independently opening and closing store.
Skills
Organization skills
Risk management
Strong work ethic
Exceptional customer service
Excellent communication skills
Money Handling
Sales expertise
Relationship building
Experience
01/2013 to Current
Tax Preparer AssistantH&R Block, Inc. – Anoka, MN,
Automated office operations to manage client correspondence, record tracking and data communications.
Elevated customer satisfaction ratings by resolving client and case issues efficiently.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Directed customer communication to appropriate department personnel and provided information to resolve inquiries and bolster customer satisfaction.
Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
Calculated taxes owed, prepared tax returns and made prompt payment to adhere with IRS regulations.
Collected detailed information and required paperwork from clients to complete tax returns.
Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
01/2020 to 06/2020
Teller/Sales AssociateAscena Retail Group – Clinton, MI,
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
Verified amounts and integrity of every check or funds transfer.
Processed cash withdrawals.
Reported daily averages and shortages to operations department.
Delivered prompt, accurate and excellent customer service.
Managed opening and closing times for main branch.
Established new customer accounts including checking, savings, lines of credit and loans.
Maintained confidentiality of bank records and client information.
Examined checks for identification and endorsement.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Answered incoming telephone calls to provide store, products and services information.
06/2016 to 06/2019
Sales LeadDavid’s Bridal – City, STATE,
Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
Managed cash register operations using POS system, including processing sales and returns.
Made outbound sales calls to contact prospective leads, using effective communication skills.
Planned and developed strategies to increase sales and territory.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Engaged shoppers, providing assistance and information on merchandise and product features.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Promoted accessories and cross-sold additional products and services through use of active persuasion.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Recommended merchandise to customers based on needs and preferences.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Education and Training
Expected in
High School Diploma: Jonesboro High School - Jonesboro, AR GPA:
Expected in
: Social Psychology Arkansas State University - Jonesboro, AR GPA:
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