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Teller Receivables Specialist Resume Example

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TELLER RECEIVABLES SPECIALIST
Professional Summary

Dependable and detail oriented individual who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. A team leader known for critical thinking, problem solving skills, and the ability to adapt to rapidly changing environments. Diverse experience in sales, marketing, operational excellence, collections, & inventory management. Proficiency in Microsoft Office, UltiPro, Concur, Megasys, and POS systems. Skilled with the use of office equipment including copy and fax machines, scanners, debit/credit card machines, and multi-line phones.

Skills
  • Compliance, banking laws and regulations
  • Process & Operational improvement
  • Staff training & development
  • Employee scheduling
  • Rapid 10-key data entry
  • 55 WPM typing speed
Work History
Teller Receivables Specialist, 10/2019 to Current
C&F Finance Company – Richmond, VA
  • Answered and directed incoming customer service calls, including but not limited to: understanding the retail finance contract and professionally responding to questions that arise from customers, quoting payoffs, explaining fees, printing necessary letters and other documents, etc.
  • Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties, and operated mailroom equipment effectively to prepare daily outgoing mail by weighing letters/packages and calculating costs based on classification, weight and destination
  • Made necessary payment corrections to accounts, posted customer payments, processed extensions, and balanced daily
  • Reviewed customer credit disputes and responded in a timely manner
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Created electronic file for Welcome letters and Payment Coupons and administered the Recurring payment process including Adds and Cancels
  • Scanned pertinent documents to existing scanned files
  • Filed all new contracts with title
Teacher; Lead Teacher; Assistant Director, 03/2017 to 10/2019
Primrose Schools – Ashland, VA
  • Maintained accurate and detailed records, including staff and child files on enrollments, attendance, health and safety, emergency contact information and incident reports
  • Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results
  • Oversaw work of 25-person team of Teachers focused on educating more than 400 students
  • Brought center into full compliance with licensing and safety regulations and received the center's first violation-free licensing visit
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping, oversaw purchasing and organization inventory, and coordinated schedules of activities, events and field trips
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication, and built constructive and open relationships with families with forthright, yet friendly communication
  • Trained and mentored new employees on industry practices and business operations, and used classroom observations to create written assessments of teacher performance
  • Continually kept abreast of toy and child-related recalls and safety warnings
Store Manager, 07/2015 to 03/2017
TMX Finance of Virginia – Midlothian, VA
  • Increased profitability by 65% by utilizing experience in account management & customer relationship development, community involvement, marketing, soliciting new business sources, employee training, and managing all store operating expenses
  • Effectively communicate with over 575 clients each month to provide a positive customer experience, ensure on time payments, timely loan payoffs, protection of collateral, and fraud prevention
  • Successfully increased total dollar amount in accounts through relationship sales and effective in bound sales team development
  • Originated, reviewed, processed, closed and administered customer loan proposals, including identifying problem areas within the loan portfolio, analyzing risks and suggesting appropriate solutions
  • Prepare & analyze company reports and communicate information necessary to various levels of management
  • Ensure training delivery and new products & procedures are understood & implemented in a timely fashion
  • Utilize creative motivational techniques to create company loyalty & excitement around key performance metrics and goals
  • Provide on the spot feedback from monitoring & side by side coaching sessions
Teller; Lead Teller, 07/2012 to 07/2015
Wells Fargo Bank – Glen Allen, VA
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Promoted products or services to each customer to consistently achieve sales targets and met sales goals for 10 consecutive quarters
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service, including Stellar Teller
  • Trained new team members on applying due diligence procedures and regulatory mandates, supervised tellers, and assisted tellers with out-of-balance reconciliations ensuring appropriate corrections are made
  • Responsible for approving transactions that are over teller limits, and identified red flags to detect fraud and prevent losses to the bank
  • Was in charge of all operational tasks and ensured policies and procedures were being followed in order to pass yearly audits
  • Executed customer transactions, including deposits, withdrawals, money orders and checks, as well as maintained a cash drawer; balanced and audited the cash drawer according to policy and schedule
  • Replenished and troubleshot ATM machines, and processed monthly Vault and ATM audits with a zero error rate
Education
Associate of Science: Early Childhood Education, 12/2020
J Sargeant Reynolds Community College - Richmond, VA
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Resume Overview

Companies Worked For:

  • C&F Finance Company
  • Primrose Schools
  • TMX Finance of Virginia
  • Wells Fargo Bank

School Attended

  • J Sargeant Reynolds Community College

Job Titles Held:

  • Teller Receivables Specialist
  • Teacher; Lead Teacher; Assistant Director
  • Store Manager
  • Teller; Lead Teller

Degrees

  • Associate of Science : Early Childhood Education , 12/2020

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