Experienced banking professional with superior attention to detail and highly ethical nature. Strong knowledge of banking products and services. Ability to adapt in new, fast paced environments and a proficient learner. Quality customer service coupled with superb communication skills. Dedicated to maintaining optimal security and customer satisfaction while meeting sales targets. Well-versed in industry regulations, confidentiality, and asset protection strategies.
Skills
Adapter to Change
Efficient at multitasking
Administrative Skills
Financial Product Knowledge
Cash Handling
Relationship building and management
Advanced clerical knowledge
Compliance, banking laws and regulations
Night and safe deposit procedures
Strong account analysis skills
People-oriented
Excellent time management skills
Detail-oriented
Goal-oriented
Self-sufficient
Savvy relationship-builder
Conflict management
Business Administration
Teaching
Team Player
Computer literacy
Understanding of human resources
Education
Belhaven UniversityJackson, MSExpected in 05/2019 – –Master of Science:Leadership/ Human Resource Management - GPA:
The University of Southern MississippiHattiesburg, MS, Expected in 05/2011 – –Bachelor of Science:Business Administration Management/Human Resource Management - GPA:
Work History
Circle K Stores, Inc. - Teller/ Personal Banker Killeen, TX, 08/2011 - Current
Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Provide customer service and communicate clearly and interact via face-to-face, telephone, email, and other means of communication.
Open accounts and assist customers with different account types.
Build new relationships while maintaining existing relationships.
Preparing paperwork efficiently for customers and representing the bank in various community affairs and organizations.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Prepared, sorted and distributed Cash Item, Cash Over/Short and Overdraft reports to appropriate branches.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Identified sales opportunities and referred customers to branch partners in financial services.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Maintained teller drawer to perform bank transactions.
Executed wire transfers, stop payments and account transfers.
Ati Metals - Head Teller Hrs Monroe, NC, 04/2012 - 01/2016
Trained new employees and supervised tellers.
Operated a branch according to policies, procedures and regulations.
Maintain branch files according to regulations and compiled and prepared report documents.
Prepares data required for fiscal year operating budget to include.
Responsible for maintaining the branch's budget, ordering branch supplies,.
Maintain and dispose of variety of office files according to federal regulations.
Verify and approve time and attendance cards.
Received and screens telephone and personal inquires relative to activities in the office.
Conducted weekly sales meetings, resolve customer issues and complaints.
Balance vault and cash drawer daily, process transactions and performs regular teller duties.
Walmart - Cashier/Trainer City, STATE, 10/2007 - 08/2011
Provided outstanding Customer Service to over 200 customers a day.
Checked prices for customers and processed items sold by scanning barcodes.
Operated cash register for cash, check and credit card transactions efficiently
Helped customers complete purchases, locate items and apply for credit card promotions
Assisted customers by answering questions and fulfilling requests.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Answered questions about store policies and concerns to support positive customer experiences.
Worked closely with Supervisor to solve problems and handle customer concerns.
Trained newly employed cashiers and provided back-up coverage to provide customers with optimal support.
Requested official identification for various purchases and verified details, consistently meeting strict legal standards of underage sales.
University Of Southern Mississippi - Human Resources Intern City, STATE, 08/2009 - 01/2010
Assisted with new hire orientation.
Processed, verified, and maintained personnel related documentation.
Related documentation included staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.
Explained company personnel policies, benefits, and procedures to employees or job applicants.
Recorded data for each employee, including such information as addresses, weekly earnings and absences.
Observed reports of performance and dates of and reasons for terminations.
Affiliations
Ideal Women of The University of Southern Mississippi, Public Relations Chair
National Society for Human Resource Management
Society for Human Resource Management (USM student chapter)
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