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Teller Coordinator Resume Example

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TELLER COORDINATOR
Professional Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.

Skills
  • Consumer banking
  • Recruiting and interviewing
  • Complex transactions
  • Loss prevention expertise
  • Internal control
  • Business Development
  • Compliance, banking laws and regulations
  • Relationship building and management
  • Team management
  • Project organization
  • Business operations
  • MS Office
  • Supervision
Work History
Teller Coordinator, 09/2016 to Current
SunTrust Bank – Plantation, FL
  • Interview, hire, onboard, supervise and provide ongoing training to tellers.
  • Provide reports and updates on Banking Center to Senior Area/Regional Managers when Banking Center Manager is out of Office.
  • Increased quality assurance by ensuring Teammates comply and complete all compliance internal trainings focused on identifying sales opportunities, leading operational excellence, reducing client complaints, and regulatory risk.
  • Evaluate and provide individualized feedback on the performance of tellers to identify gaps in learning, readiness for promotion, and disciplinary concerns.
  • Evaluate client deposit, withdrawal, and banking trends to develop teller schedules.
  • Ensure supply of money for banking center needs are met based on cash limits and client demands.
  • Actively participate in sales meetings to provide input on banking and client trends to develop banking center sales goals.
  • Monitor and review banking center security procedures, and control access to the vault and teller cash drawers.
  • Promote the bank's products and services by consistently cross-selling at each opportunity.
  • Successfully maintain a zero-balancing record, while processing 1,500 monthly transactions.
  • Administer opening and closing duties, such as processing appropriate balancing entries and safely entering or securing the building.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Trained newly hired tellers, providing extensive mentoring along with positive reinforcement to help employees meet monthly goals and reach objectives.
  • Identified talented potential employees through active recruiting and in-depth interview process.
  • Recognized potential sales opportunities to cross-sell appropriate products and services to clients and make qualified referrals.
  • Performed teller scheduling to achieve appropriate branch coverage for business needs.
  • Managed inventory by tracking and ordering bank supplies, equipment and documents.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Client Service Specialist 2 / Teller III, 02/2014 to 08/2016
SunTrust Bank – Pembroke Pines, FL
  • Accurately and efficiently processed the individual banking needs of up to 75 clients per day.
  • Built and nurtured relationships with clients, resulting in client retention, new accounts established, and new products easily sold.
  • Promoted self-service banking initiatives including ATMs and on-line / mobile banking to enhance client experience.
  • Balanced a variety of tasks that required prioritization including lobby management, customer service, deposits and withdrawals, payments and transfers, and cash handling.
Personal Banking Officer, 05/2007 to 02/2013
Bank of Nova Scotia Jamaica Ltd – Montego Bay, James
  • Consistently met and often exceeded bank's sales goals by evaluating clients' accounts to identify products and/or services to suggest participation or purchasing.
  • Quickly resolved customer concerns, questions, and complaints through proactive customer service, follow-up services, and staff training.
  • Accepted, evaluated, and discussed application denials of loans, mortgages, lines of credit, and credit cards.
  • Successfully closed approximately 20 loan applications each month.
  • Provided financial and credit counseling to denied loan applicating resulting in a 16% approval at reapplication 6 months later.
  • Demonstrated discernment in the adjustment of credit and approval of loan applications.
  • Complied with and trained others on the regulatory, compliance, and bank policies and procedures including Anti-Money Laundering policies.
  • 19% success rate for cold calls made to potential clients to market new products and rate.
Retail Administrative Clerk, 10/2002 to 05/2007
Bank of Nova Scotia Jamaica Ltd – Montego, Bay
  • Provided thorough investigations and reports on all loan applicants, including verifying employment, income, and cosigner information.
  • Reviewed, maintained, and implemented account internal Standard Operating Procedures (SOPs) for ensuring compliance with banking guidelines and best practices.
  • Prepared, sorted, and distributed varying reports to appropriate internal and external departments.
  • Maintained strict confidentiality of bank records and clients' information.
  • Maintained, updated, and made appropriate public adjustments of current loan and pricing information for the bank.
  • Established and cultivated relationships with client's building legitimacy in the brand and loyalty from clients.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Education
Bachelor of Business Administration: Business AdministrationFlorida International University - Miami, FL
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Resume Overview

Companies Worked For:

  • SunTrust Bank
  • Bank of Nova Scotia Jamaica Ltd

School Attended

  • Florida International University

Job Titles Held:

  • Teller Coordinator
  • Client Service Specialist 2 / Teller III
  • Personal Banking Officer
  • Retail Administrative Clerk

Degrees

  • Bachelor of Business Administration : Business Administration

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