teller coordinator 2 resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Loss Prevention Expertise
Performance Reviews and Insight
Risk Management Understanding
Mentoring and Coaching
Recruiting and Interviewing
Cash Auditing
Consumer Banking
Customer Engagement
Transaction Processing
Service Quality Assurance
Customer Service
Customer Service-Oriented
Verbal and Written Communication
Data Entry
Event Scheduling
Honest and Dependable
Spanish Speaking
Reliable and Responsible
Pleasant and Personable
Cash Drawer Reconciliation
Product and Service Sales
Cash Supply Orders
Attention to Detail
Decision-Making
Team Cooperation
Experience
Teller Coordinator 2, 11/2007 to 08/2014 Food City – Mountain View, AL,
Provided oversight of operations for teller positions to verify accuracy.
Welcomed clients warmly and asked appropriate questions to garner information regarding needs and objectives.
Promoted swift resolution of conflicts and issues between team members by listening and communicating well with involved parties.
Assisted clients by making product recommendations and opening and servicing complex accounts.
Completed operational functions for approving transactions, cash control and branch security.
Actively involved in helping team members meet monthly goals and improve skills through consistent mentoring and in-depth job training.
Verified business transactions and teller practices met Us bank corp regulations and code of conduct.
Recruited top individuals offering talent, experience and knowledge, increasing skills set for entire team.
Audited teller cash drawers and maintained records of teller cash balancing.
Performed complex teller transactions such as term deposits, retirement savings plan contributions and mail deposits.
Guided employees on policy and procedure matters.
Coached tellers on best ways to comply with internal controls, operational procedures and risk management policies.
Solved complex customer-related problems to promote repeat business
Solicited input for performance reviews and consulted with branch Manager to enforce remediation plans.
Attended ongoing education opportunities on company products, services and other lines of business.
Identified sales referral opportunities to meet departmental goals.
Maintained optimal financial controls by securing funds and making accurate transactions.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Supplied tellers with coin and currency.
Managed and balanced cash vault, audits and general ledger accounts.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Verified transactions involving cashier's checks, money orders and account transfers.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Verified amounts and integrity of every check or funds transfer.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Balance and service Atm every day.
Make sure the cash tracker was under 2%.
Assistant Store Manager, 05/2003 to 06/2006 Amita Health – Roscommon, MI,
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Handled scheduling for store shifts to achieve adequate staffing.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management.
Assisted in continuous development of effective store associates to achieve desired sales and results.
Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Reviewed inventory and sales records to prepare reports for management and budget departments.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Delegated work to staff, setting priorities and goals.
Prepared staff work schedules and assigned team members to specific duties.
Cashier, 02/2001 to 07/2002 Family Dollar – City, STATE,
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Delivered high level of customer service to patrons using active listening and engagement skills.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Processed sales transactions to prevent long customer wait times.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Education and Training
: Administrative Assistance/ Secretary Program, Expected in 09/2007 to Stratford Career Institute - Washington, DC, GPA:
GED: , Expected in 06/2003 to Max Hayes School - Cleveland, OH, GPA:
10 Weeks Diploma: PowerPoint ,Excel, Word,Publisher, Expected in 06/2002 to Esperanza Aspira/Powerup Computer Technology C - Cleveland, OH, GPA:
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