Telephone Recovery Specialist Resume Example Medco

TELEPHONE RECOVERY SPECIALIST

Summary

Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Highlights

Detailed Oriented
Thorough
Fast Learner

Able to Multi-task
Posses Basic Data entry and Clerical Skills

Accomplishments

Outstanding Employee of the Month February 2012
Personal Best in Collections Outstanding Employee of the Month August 2012
Employee of the Month November 2012 Positive Attitude, Willingness to Help, and Compassion
Outstanding Employee of the Month February 2013 Research and Follow-Up Guru

Experience

Telephone Recovery Specialist
October 2009 to February 2014Medco － Huntsville, AL

Medco is a full service accounts receivable management company with a dedicated focus on healthcare.
TRS telephone recovery specialists) agents are responsible for assisting our clients patients with answering billing questions, discussing payment options, setting pay plans, and resolving any other inquiries.
The main objective is to collect monies due from patients while providing excellent customer service.
This includes processing debit, credit, or check payments over the phone.
This is primarily an outbound call center.
Agents must also stay within the specific guidelines outlined by each client when it pertains to discounts and payment options.
As well as policies and procedures in regards to deceased accounts, sending charity applications, and handling employee accounts.
Clerical duties consist of following up with patients in regards to billing questions and inquiries.
Creating research tickets with appropriate contacts at hospital.
Following HIPAA guidelines in regards to patient privacy.
Make sure patient receives billing statements and itemized bills.
Obtaining insurance information and making sure insurance is filed.
Document patient accounts and communicating via email with other agents and departments.
Forwarding received faxes to correct departments and completing all followup emails.

Customer Service Representative
February 2006 to September 2009West Corporation － Huntsville, AL

West Corporation is a leading communication solution provider, offering comprehensive customer service outsourcing programs.
Responsibilities consisted of taking inbound calls from customers and providers and assisting with benefit questions, claims, and any other insurance inquiries.
This included quoting and explaining customer benefits options, referring customers to in network providers, discussing eligibility inquiries, and noting customer accounts.
Responsible for providing excellent customer service and the ability to resolve all issues on the first call.
Agent goals consisted of meeting average call and hold times, wrap times, and quality assurance guidelines Resolving claim issues in regards to processing, payments, and disputes.
Updating customers coordination of benefits and any other document requests.
Following HIPAA guidelines in regards to customer privacy.
Clerical duties included effectively communicating between departments including claims.
Creating research requests in regards to claim reviews, payments, and discrepancies.
Verifying if providers received and cashed payments, provide payment information.
Verifying receipt of documents such as claims, medical records, or enrollment information.
Forwarding documents to respective departments for processing.

Assistant Front End Manager
September 1998 to August 2005Winn-Dixie － Huntsville, AL

Duties included balancing and reconciling cash drawers, making daily deposits, receiving daily deposits, scheduling front end associates, handling customer complaints and refunds, sending western unions, printing money orders, ATM and vending machine balancing, employee supervision, assisting in shipping and receiving, stock rotation, assisting in different departments when necessary, ordering front end candy and supplies, and any other front end duties.
Clerical duties included preparing daily deposits, balancing the safe on a daily basis, adding all cash, checks, coupons, and credit card receipts.
Processing end of day sales and end of week sales.
Scheduling associates according to sales forecast.
Balancing employee registers, money order machine, western unions, ATM, drink machines, and pharmacy register.
Scheduling applicants for interviews, training front-end associates, supervise day to day operations on front end, take notes during scheduled conference calls, filing all reports and paperwork.
Research and balance all accounting discrepancies, maintain checkpoint log, cashier, bag groceries, construct front end displays, make sure front end and bathrooms were cleaned daily, and track inventory of all tobacco products.

Education

Diploma : 1999J.O. Johnson High School － Huntsville, AL

Additional Information

Skills

accounting, accounts receivable, ATM, balance, Basic, benefits, billing, call center, cashier, Clerical, credit, client, clients, excellent customer service, customer service, Data entry, debit, email, faxes, filing, focus, insurance, inventory, employee supervision, money, network, take notes, patient privacy, policies, quality assurance, Fast Learner, receiving, reconciling, Research, sales, Scheduling, shipping, telephone, phone

Resume Overview

Companies Worked For:

Medco
West Corporation
Winn-Dixie

School Attended

J.O. Johnson High School

Job Titles Held:

Telephone Recovery Specialist
Customer Service Representative
Assistant Front End Manager

Degrees

Diploma : 1999

Telephone Recovery Specialist Resume Example

Resume Score: 100%

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