telecommunicator ii police dispatcher resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
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Website, Portfolio, Profiles
HTTPS:\\WWW.LINKEDIN.COM/JessicaClaire-71415856
Professional Summary
Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Data management
Planning and Coordination
First Aid/CPR
Excellent work ethic
Flexible & Adaptable
Computer proficiency
Compassion
Collaboration
Leadership
Training & Development
Critical thinking
Multitasking abilities
Teamwork
Verbal and written communication
Self-motivated professional
Microsoft/Excel software proficiency
CAD/ANI-ALI/Zetron
Fayetteville City Fax/Copier
Work History
Telecommunicator II Police Dispatcher, 10/2015 - Current Copper Mountain Community College District – Joshua Tree, CA,
Generate calls for service for public safety agencies.
Questioned callers to determine nature of problems and locations to direct type of response needed.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Dispatch emergency and non-emergency calls for service for Police or Fire via the radio and computer aided dispatch system.
Handle radio dispatch position and field units with requests and inquiries to include system query responses.
Coordinate activities with other City Departments as necessary for public safety.
Used CAD to track and maintain case incident numbers and logs.
Carried out day-day-day duties accurately and efficiently.
Worked flexible hours; night, weekend, and holiday shifts.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Maintained energy and enthusiasm in fast-paced environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Developed and maintained courteous and effective working relationships.
Maintained excellent attendance record, consistently arriving to work on time.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Identified issues, analyzed information and provided solutions to problems.
Exceeded goals through effective task prioritization and great work ethic.
Served customers in a friendly, efficient manner following outlined steps of service.
Volunteer, 05/2006 - 12/2015 Ymca Of Metropolitan Chicago – Twin Lake, MI,
Supported engaging, fun and smooth-running events by helping with organization and planning.
Supported staff with clerical work and other office tasks.
Assisted with special events or programs.
Tracked volunteer hours in spreadsheets.
Used strong interpersonal communication skills to convey information to others.
Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
Assisted program manager with planning and fundraising responsibilities.
Helped with office tasks, including taking messages, scanning documents and answering phone inquiries.
Teamed with community organizations and government agencies to increase outreach and service utilization.
Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Encouraged donations by supporting community fundraising events and campaigns.
Conferred with representatives of local governments to assess and meet community needs.
Substitute Teacher, K-12, 12/2013 - 10/2015 Cumberland County Schools – City, STATE,
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Upheld classroom routines to support student environments and maintain consistent schedules.
Supervised lunchroom and recess activities.
Maintained day-to-day classroom management and discipline to promote learning initiatives.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Took notes and prepared reports on school day activities to provide to primary teacher.
Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
Administered and graded tests and quizzes and reported performance to primary teacher.
Assigned, explained and graded homework.
Provided instruction for students in core subject areas.
Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
Executive Director, 05/2001 - 12/2013 Family Support Network Of The Cape Fear Region – City, STATE,
Created promotional materials and provided insightful information to social media, websites and print media to educate public.
Supervised writing of all grant applications and checked information for accuracy prior to submission.
Drove strategic improvements to enhance operational and organizational efficiencies. Recruited new members by networking at community events and distributing promotional materials to attendees.
Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
Provided exceptional services including counseling, case management, education and job training to diverse client base.
Negotiated new annual contracts and service agreements with vendors to achieve prime pricing. Exercised appropriate cost control to meet budget restrictions and maximize profitability.
Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
Updated and maintained membership database on consistent basis.
Monitored sales forecasts and projected financial planning for organization to achieve revenue goals. Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
Prioritized and allocated valuable resources to meet business targets.
Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.
Evaluated service contracts and collaborated with legal counsel on negotiated improvements.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Managed and organized internal communication to hold staff accountable to priorities. Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
Established clear and competitive goals, growth roadmaps and strategic business plans.
Evaluated expenses and set appropriate budget levels.
Directed staff. reviewed and allocated payroll.
Reviewed and approved individual division budgets, fiscal reports, proposed activities and staffing level impacting department budget.
Developed business plan and raised over $200,000 in first round of venture funding.
Education
AAS: Criminal Justice, Expected in 06/1993 - Fayetteville Technical CC - Fayetteville, NC, GPA: Status -
Diploma: , Expected in 06/1990 - Cape Fear High School - Fayetteville, NC, GPA: Status -
Accomplishments
CPR/First Aid/AED.
Effective Teachers Training.
Emergency Management Team.
Emergency Police/Medical/Fire Dispatch.
Emergency Telecommunications Course.
Infant Toddler continuing educational credits.
Local Interagency Coordinating Council.
Medical Transcription.
Regional Inter-agency Coordinating Council.
Sib Shop / Community Development.
Wrights La IEP advocacy.
Additional Information
Awards/Accommodations
, Award of Certification in Services to Neonatal Intensive Unit of Cape Fear Valley Hosp.
Leo Crograhn Award of Superior Volunteer Services in the Community for the State of NC
One written accommodation for outstanding service going above and beyond; Fayetteville 911 communications
Proclamation from the Mayor of Fayetteville, NC for Blindness Awareness Month
Two certified Accommodations for Outstanding Duties under Severe Circumstances; Hope Mills Police Department, Hope Mills, NC
Two written accommodations for Outstanding Duties under Severe Circumstances/utilizing team work; Fayetteville 911 communications
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