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telecommunications operator 911 emergency dispatcher resume example with 13+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Enthusiastic team player eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Skills
  • SAP expertise
  • Analytical skills
  • Good telephone etiquette
  • Information intake
  • Good listening skills
  • Adaptability
  • Clerical
  • Leadership
  • Customer service
  • Verbal and written communication
  • Interpersonal Communication
  • Team Building
  • Crisis Intervention Traning
  • Peer Support
Experience
07/2022 to Current Patient Care Assistant Crossroads Diversified Services | Austin, TX,
  • Followed standard admissions procedures and documentation requirements for client intakes.
  • Assisted with execution of client activities, support groups and field trips.
  • Planned and implemented safe interventions consistent with treatment goals.
  • Coordinated lectures and recreational activities for patients.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
03/2015 to 07/2022 Telecommunications Operator/911 Emergency Dispatcher Bristol Meyers Squibb-HR Solutions | City, STATE,
  • Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired
  • Translate information to the appropriate codes
  • Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes
  • Perform emergency medical dispatch and crisis intervention services
  • Ask vital questions and provide pre-arrival instructions for emergency medical calls
  • Monitor and operate a radio console and computer equipment
  • Receive and respond to a variety of emergency and non-emergency services and complaints
  • Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies
  • Dispatch and coordinate the responses of public safety agencies
  • Identify appropriate number and type of equipment or apparatus to dispatch
  • Enters and modifies information into local, state and national computer databases
  • Monitor and respond to a variety of technical systems and alarms.
07/2012 to 09/2014 Raw Material Sampler Toyota Motor Manufacturing-Aerotek | City, STATE,
  • Performs routine and/or special sampling of raw materials and packaging components utilizing appropriate sampling techniques.
  • Performs miscellaneous sample requests for QC Lab, Engineering, Validation, etc.
  • Performs all cleaning activities in the Sampling including Complete, Intermediate, and General cleaning.
  • Performs routine temperature and room pressure monitoring.
  • Collects excipient (non-active ingredient), API (Active Pharmaceutical Ingredient), and packaging component samples for QC testing.
  • Performs data entry transactions in Laboratory Information Management System (LIMS).
  • Evaluates incoming damaged raw material and/or packaging component containers; recommends acceptance or rejection.
  • Performs identity testing of incoming raw materials using NIR (Near Infrared) system.
  • Maintains sampling and cleaning logs per SOP requirements.
  • Maintains adequate inventories of glassware and other sampling supplies.
  • Provides backup assistance to the Receiving Department.
  • Performs other duties assigned by Materials Center Management.
  • Acts as first decision maker, resolving technical issues through trouble-shooting and using existing knowledge and experience.
  • Performs other duties as required by Materials Center Management.
  • Executes manufacturing processes in compliance with GMPs, site policies, work instructions, and standard operating procedures (SOPs).
  • Immediately reports issues to material center supervision that have the potential to compromise product quality.
  • Supports on-going change management.
10/2010 to 07/2012 Painter/Repair Technician American Cold Storage | City, STATE,
  • Operated power sprayers and hand tools to prepare and paint large areas.
  • Optimized paint adhesion with proper primer application.
  • Removed surface imperfections, applied special undercoats and sealed seams to ready surfaces for paint application.
  • Met exacting tolerances when sanding and sealing final finishes.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
04/2008 to 10/2010 Shipping/Receiving Clerk Company Name | City, State,
  • Prepare shipping documents and schedule freight pick-ups as required.
  • Route freight to provide the most economical transport of goods and to meet customer or other requirements.
  • Request freight quotes as necessary from established freight vendors.
  • Prepare products, spare parts, return parts, and other items for shipment following established procedures for packaging, crating, boxing, bundling, wrapping, strapping, and labeling.
  • Inspect freight upon arrival, document any signs of damage, and resolve freight claims in a timely manner.
  • Verify receipt of purchased goods from suppliers, locate product, process paperwork and complete all necessary transactions according to established procedures.
  • Pick parts and products from appropriate inventory locations in specified quantities as necessary to fill orders by following established procedures.
  • Visually monitor inventory levels and communicate low levels to buyers, schedulers, and others as necessary.
  • Cycle count inventory according to established guidelines and assist with developing actions Page 4 to correct inventory problems.
  • Complete inventory transactions to receive and issue inventory as required.
  • Operate lift trucks, pallet jacks, and other equipment to move parts to proper locations and load and unload freight trucks as necessary.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
Education and Training
Expected in to to High School Diploma | Castle High School, Newburgh, IN, GPA:

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Resume Overview

School Attended

  • Castle High School

Job Titles Held:

  • Patient Care Assistant
  • Telecommunications Operator/911 Emergency Dispatcher
  • Raw Material Sampler
  • Painter/Repair Technician
  • Shipping/Receiving Clerk

Degrees

  • High School Diploma

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