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Tech Support Agent\Sales Associate Resume Example

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TECH SUPPORT AGENT\SALES ASSOCIATE
Summary

I am a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

I am also a personable and responsible Cashier with 5 years in retail and customer service. Solid team player with upbeat, positive attitude.

Highlights
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Adaptive team player
  • Courteous demeanor
  • Energetic work attitude
  • Telephone inquiries specialist
  • Telecommunication skills
  • Opening/closing procedures
Experience
03/2015 to 10/2015
Tech Support Agent\Sales AssociateHy-Vee - Spring Lake Park , MN
  • As a a tech support agent the ideal intent is to help customers solve issues with equipment and software to the best of our ability.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals..
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Developed effective relationships with all call center departments through clear communication.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Other responsibilities included troubleshooting cable boxes and televisions, running diagnostic tests to clearly fix issues, and keeping call to sales ratios at an acceptable level.
  • I am fluent in the following software; I coms, I nav, excel, power point, and Microsoft word.
01/2015 to 03/2015
CashierMcDonalds - City , STATE
  • Mastered Point of Sale (POS) computer system for automated order taking.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.upselling menu items and giving back correct change.
  • Served fresh, hot food with a smile in a timely manner.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Prepared and served beverages such as coffee, tea and fountain drinks.
  • Quickly and efficiently processed payments and made accurate change.
  • Carefully maintained sanitation, health and safety standards in all work areas.
08/2013 to 12/2014
Cashier\Fountain\Cook\PrepDunkin Donuts - City , STATE

  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Quickly and efficiently processed payments and made accurate change.
  • Mastered Point of Sale (POS) computer system for automated order taking.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Promptly reported complaints to a member of the management team.
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Served orders to customers at windows, counters and tables.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Accurately measured ingredients required for specific food items.
  • Prepared and served beverages such as coffee, tea and fountain drinks.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
  • Frequently washed and sanitized hands, food areas and food preparation tools.
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
  • Quickly unloaded product shipments and stocked freezers.
01/2010 to 06/2013
Carhop\CashierSonic Drive In - City , STATE
  • Mastered Point of Sale (POS) computer system for automated order taking.
  • Quickly and efficiently processed payments and made accurate change.
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Promptly reported complaints to a member of the management team.
  • Served fresh, hot food with a smile in a timely manner.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Prepared and served beverages such as coffee, tea and fountain drinks.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Frequently washed and sanitized hands, food areas and food preparation tools.
  • Performed general maintenance duties, including mopping floors, washing dishes, and wiping counter tops
Education
2011
HS DiplomaButler Highschool - City, State, United States
Skills

I have many skills in both the customer service field and call center field such as :


  • Cable
  • Cashier
  • Multi-Task Management
  • Excellent customer service
  • Focus
  • Data Entry
  • Email
  • Account Management
  • Telephone Skills
  • Computer Proficiency
  • Microsoft Outlook
  • Microsoft excel
  • Microsoft office
  • Microsoft word
  • Multi-Task Management
  • Sales
  • Tech support
  • Troubleshooting
  • Type 35 wpm
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

75Average
Resume Strength
  • Formatting
  • Word choice
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Butler Highschool

Job Titles Held:

  • Tech Support Agent\Sales Associate
  • Cashier
  • Cashier\Fountain\Cook\Prep
  • Carhop\Cashier

Degrees

  • HS Diploma

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