Tech Support Agent\Sales Associate Resume Example Xerox

TECH SUPPORT AGENT\SALES ASSOCIATE

Summary

I am a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

I am also a personable and responsible Cashier with 5 years in retail and customer service. Solid team player with upbeat, positive attitude.

Highlights

Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Adaptive team player

Courteous demeanor
Energetic work attitude
Telephone inquiries specialist
Telecommunication skills
Opening/closing procedures

Experience

03/2015 to 10/2015

Tech Support Agent\Sales Associate Xerox － Raleigh, FL

As a a tech support agent the ideal intent is to help customers solve issues with equipment and software to the best of our ability.
Collected customer feedback and made process changes to exceed customer satisfaction goals..
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames.
Developed effective relationships with all call center departments through clear communication.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Other responsibilities included troubleshooting cable boxes and televisions, running diagnostic tests to clearly fix issues, and keeping call to sales ratios at an acceptable level.
I am fluent in the following software; I coms, I nav, excel, power point, and Microsoft word.

01/2015 to 03/2015

Cashier McDonalds － Jacksonville, FL

Mastered Point of Sale (POS) computer system for automated order taking.
Recorded customer orders and repeated them back in a clear, understandable manner.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Took necessary steps to meet customer needs and effectively resolve food or service issues.upselling menu items and giving back correct change.
Served fresh, hot food with a smile in a timely manner.
Packaged menu items into bags or trays and placed drink orders into carriers.
Prepared and served beverages such as coffee, tea and fountain drinks.
Quickly and efficiently processed payments and made accurate change.
Carefully maintained sanitation, health and safety standards in all work areas.

08/2013 to 12/2014

Cashier\Fountain\Cook\Prep Dunkin Donuts － Jacksonville, FL

Recorded customer orders and repeated them back in a clear, understandable manner.
Quickly and efficiently processed payments and made accurate change.
Mastered Point of Sale (POS) computer system for automated order taking.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Promptly reported complaints to a member of the management team.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Served orders to customers at windows, counters and tables.
Packaged menu items into bags or trays and placed drink orders into carriers.
Accurately measured ingredients required for specific food items.
Prepared and served beverages such as coffee, tea and fountain drinks.
Carefully maintained sanitation, health and safety standards in all work areas.
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Frequently washed and sanitized hands, food areas and food preparation tools.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Quickly unloaded product shipments and stocked freezers.

01/2010 to 06/2013

Carhop\Cashier Sonic Drive In － Augusta, GA

Mastered Point of Sale (POS) computer system for automated order taking.
Quickly and efficiently processed payments and made accurate change.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Promptly reported complaints to a member of the management team.
Served fresh, hot food with a smile in a timely manner.
Packaged menu items into bags or trays and placed drink orders into carriers.
Prepared and served beverages such as coffee, tea and fountain drinks.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
Carefully maintained sanitation, health and safety standards in all work areas.
Frequently washed and sanitized hands, food areas and food preparation tools.
Performed general maintenance duties, including mopping floors, washing dishes, and wiping counter tops

Education

2011

HS Diploma Butler Highschool － Augusta, Georgia, United States

Skills

I have many skills in both the customer service field and call center field such as :

Cable
Cashier
Multi-Task Management
Excellent customer service
Focus
Data Entry
Email
Account Management
Telephone Skills
Computer Proficiency
Microsoft Outlook
Microsoft excel
Microsoft office
Microsoft word
Multi-Task Management
Sales
Tech support
Troubleshooting
Type 35 wpm

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Tech Support Agent\Sales Associate Resume Example

Resume Score: 100%