Tech Support Agent\Sales Associate Resume Example
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TECH SUPPORT AGENT\SALES ASSOCIATE
Summary
I am a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
I am also a personable and responsible Cashier with 5 years in retail and customer service. Solid team player with upbeat, positive attitude.
Highlights
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Experience
03/2015 to 10/2015
Tech Support Agent\Sales AssociateHy-Vee － Spring Lake Park , MN
- As a a tech support agent the ideal intent is to help customers solve issues with equipment and software to the best of our ability.
- Collected customer feedback and made process changes to exceed customer satisfaction goals..
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified time frames.
- Developed effective relationships with all call center departments through clear communication.
- Formulated and enforced Service Center policies, procedures and quality assurance measures.
- Other responsibilities included troubleshooting cable boxes and televisions, running diagnostic tests to clearly fix issues, and keeping call to sales ratios at an acceptable level.
- I am fluent in the following software; I coms, I nav, excel, power point, and Microsoft word.
01/2015 to 03/2015
CashierMcDonalds － City , STATE
- Mastered Point of Sale (POS) computer system for automated order taking.
- Recorded customer orders and repeated them back in a clear, understandable manner.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Took necessary steps to meet customer needs and effectively resolve food or service issues.upselling menu items and giving back correct change.
- Served fresh, hot food with a smile in a timely manner.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Prepared and served beverages such as coffee, tea and fountain drinks.
- Quickly and efficiently processed payments and made accurate change.
- Carefully maintained sanitation, health and safety standards in all work areas.
08/2013 to 12/2014
Cashier\Fountain\Cook\PrepDunkin Donuts － City , STATE
- Recorded customer orders and repeated them back in a clear, understandable manner.
- Quickly and efficiently processed payments and made accurate change.
- Mastered Point of Sale (POS) computer system for automated order taking.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Prepared items according to written or verbal orders, working on several different orders simultaneously.
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Promptly reported complaints to a member of the management team.
- Up-sold additional menu items, beverages and desserts to increase restaurant profits.
- Served orders to customers at windows, counters and tables.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Accurately measured ingredients required for specific food items.
- Prepared and served beverages such as coffee, tea and fountain drinks.
- Carefully maintained sanitation, health and safety standards in all work areas.
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
- Frequently washed and sanitized hands, food areas and food preparation tools.
- Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
- Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
- Quickly unloaded product shipments and stocked freezers.
01/2010 to 06/2013
Carhop\CashierSonic Drive In － City , STATE
- Mastered Point of Sale (POS) computer system for automated order taking.
- Quickly and efficiently processed payments and made accurate change.
- Up-sold additional menu items, beverages and desserts to increase restaurant profits.
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Recorded customer orders and repeated them back in a clear, understandable manner.
- Promptly reported complaints to a member of the management team.
- Served fresh, hot food with a smile in a timely manner.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Prepared and served beverages such as coffee, tea and fountain drinks.
- Prepared items according to written or verbal orders, working on several different orders simultaneously.
- Carefully maintained sanitation, health and safety standards in all work areas.
- Frequently washed and sanitized hands, food areas and food preparation tools.
- Performed general maintenance duties, including mopping floors, washing dishes, and wiping counter tops
Education
2011
HS DiplomaButler Highschool － City, State, United States
Skills
I have many skills in both the customer service field and call center field such as :
- Cable
- Cashier
- Multi-Task Management
- Excellent customer service
- Focus
- Data Entry
- Account Management
- Telephone Skills
- Computer Proficiency
- Microsoft Outlook
- Microsoft excel
- Microsoft office
- Microsoft word
- Multi-Task Management
- Sales
- Tech support
- Troubleshooting
- Type 35 wpm
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Resume Overview
School Attended
- Butler Highschool
Job Titles Held:
- Tech Support Agent\Sales Associate
- Cashier
- Cashier\Fountain\Cook\Prep
- Carhop\Cashier
Degrees
- HS Diploma
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