Enthusiastic Tasting Room Associate bringing 2 years of superior performance in winery roles and another 4 years in Hospitality. Eagerly seeking an opportunity to leverage advanced knowledge of wine and food pairings, winery history and retail sales strategy. Ambitious student pursuing Psychology degree at San Diego State University eager to contribute developed knowledge in hospitality industry. Skilled with proper wine, beverage and food knowledge in the proper winery and restaurant settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Skills
Wine production expertise
Exceptional quality standards
Team building
Customer service
Organization
Problem resolution
Guest service
Member retention
Experience
05/2018 to 03/2020
Tasting Room AssociateRemy Cointreau – Miami, FL,
Communicated with incoming guests to offer assistance and friendly service.
Maintained thorough knowledge of wine and wine production processes.
Demonstrated advanced wine knowledge to assist guests with tasting choices.
Attended USDA recertification seminars to maintain certification and apply new processes to daily workflow.
Earned reputation for good attendance and hard work.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Replenished product stock to maintain appropriate levels and meet expected sales demands.
Processed purchases using POS systems to complete cash and credit card transactions.
Created positive and rewarding client experiences through warm and friendly customer interactions.
05/2017 to 06/2018
Food RunnerBoyne Resorts – Traverse City, MI,
Worked with bar staff to obtain alcoholic beverages and refills for customers throughout restaurant.
Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Collected empty plates and glasses to minimize bussing requirements between customers.
Inventoried food supplies to determine needs and replenish stations.
Reset tables between guests, including refilling condiments and wiping down all surfaces.
Offered insight into menu items to answer customer questions.
Assisted servers with table settings and beverage refills during busy periods.
Pitched in to help by washing dishes, glasses and cutlery when the kitchen staff became overwhelmed.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
06/2016 to 06/2017
Food RunnerBoyne Resorts – Wixom, MI,
Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
Collected empty plates and glasses to minimize bussing requirements between customers.
Inventoried food supplies to determine needs and replenish stations.
Completed final preparations of dishes and quickly delivered items to customers.
Delivered entrees to tables and made sure each guest received the correct menu items.
Checked tables and refilled condiments that were running low.
Kept the buffet restocked with the correct food items.
Offered insight into menu items to answer customer questions.
Pitched in to help by washing dishes, glasses and cutlery when the kitchen staff became overwhelmed.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
06/2014 to 06/2016
Banquet ServerEnchantment Resort – Sedona, AZ,
Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Calculated charges, issued table checks and collected payments from customers.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Prepared salads and appetizers to back up kitchen staff.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Partnered with team members to efficiently serve food and beverages.
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Education and Training
Expected in 2020
Associate of Science: Psychology Napa Valley College - Napa, CA GPA:
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