Talented Tasting Room Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales and wine club membership goals. Highly motivated, reliable and friendly with extensive knowledge of hospitality etiquette and familiarity with multiple wine varietals and various wine regions.
- Superior communication skills
- Cheerful and energetic
- MS Office proficient
- Effective team player
- Superior organization skills
- Staff training and development
- Dependable and reliable
- In-depth wine knowledge
- Dedicated team player
- Typing speed 70WPM
- Team leadership
- Point of Sale (POS) system operation (VinNow)
- Works well under pressure
- Exceptional interpersonal skills
- Extensive hospitality background
- Trained in liquor, wine and food service
- In-depth food and wine knowledge
- Upbeat, outgoing and positive
- Excellent communication skills
- Energetic self-starter
- Effective Manager/ supervisor
Miami, FL, 02/2013 - Current
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Consistently adhered to quality expectations and standards.
Maintained friendly and professional customer interactions.
Reached and exceeded wine club membership goals monthly.
Opened and closed the tasting room, which included counting cash drawers.
Maintained visually appealing and effective displays for the tasting room.
Exceeded personal sales goals.
Educated customers on wine varietals, wine club offerings, winery history and basic wine knowledge.
Offered exceptional customer service to differentiate and promote the company brand.
Consulted with customers on the latest vintages and menu offerings.
Assisted in organizing and preparing for wine club parties and other winery events.
Napoleon, OH, 11/2008 - 2012
Designed electronic file systems and maintained electronic and paper files.
Dispersed incoming mail to correct recipients throughout the office.
Handled all media and public relations inquiries.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Managed the day-to-day calendar for the company's senior director.
Received and screened a high volume of internal and external communications, including email and mail.
Managed daily office operations and maintenance of equipment.
City, STATE, 07/2004 - 09/2008
Assisted guests with making menu choices in an informative and helpful fashion.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Promptly served all food courses and alcoholic beverages to guests.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Delivered exceptional, friendly and fast service.
Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
City, STATE, 04/2006 - 08/2006
Assisted in Grand Opening of restaurant.
Assisted owners in configuring restaurant, employees, and schedules
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.Scheduled and directed staff in daily work assignments to maximize productivity.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Developed and maintained exceptional customer service standards.
City, STATE, 01/2006 - 04/2006
Assisted in Grand Opening of Restaurant/bar
Took customer orders and filled appropriately
Developed and maintained exceptional customer service standards.
Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
Greeted guests and sat them at tables
Responsible for VIP tables needs
Cash handling
Responsible for knowing a variety of bar drinks
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Resume Overview
School Attended
- University of Phoenix
- Santa Rosa Junior College
Job Titles Held:
- Tasting Room Associate
- Administrative Assistant
- Server/Trainer
- Server/Manager
- Server/ Cocktail Server
Degrees
- Bachelor of Science
- Associate of Arts
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