system admin level 1 resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
Secret, DOD Security Clearance effective, April 2011, Strong Customer Service and Telephone Sales experience, Excellent work ethic, hardworking and dedicated to produce result, Acknowledged multiple times as an exceptional sales associate, Exceptional interpersonal skills that contribute to a friendly and efficient working environment, Drug, Alcohol, and Smoke-Free with clean driving, credit and background record, SEC+ Certified
Core Qualifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
System Admin Level 1, 09/2014 - Present
Integris El Reno, OK,
  • Experience working classified and unclassified networks Provided end-user, Client Support Admin and Network Computer Center phone support Experienced with Active Directory to create, modify, move, assign, delete and restore: mailboxes, user accounts, and security/distribution groups Troubleshoot MS Outlook and exchange server issues Proficient with Remedy trouble ticketing system for tracking of all calls Provided user orientation on desktop hardware and software Troubleshoot hardware, software and network connectivity issues Use of Bomgar software for remote diagnostics and troubleshooting client workstations Apply and troubleshoot VPN Service Installed and configured workstations, laptops, servers and printers Create, modify, move and delete Blackberry service accounts.
  • Maintain passwords, data integrity and file system security for the environments Track assets, such as desktop PCs, laptops and peripheral equipment, including replacement, repair and disposal.
Aircraft Armament Systems Apprentice, 10/2010 - 07/2014
United States Air Force National Guard City, STATE,
  • Load, unload, and position munitions on F-22 aircraft.
  • Test suspension, launch and release systems for retentive locking, and manual or electrical.
  • Analyze malfunctions and try to resolve problems.
  • Perform functional checks of launch and suspension systems.
  • Operate handling and loading equipment, and munitions with aircraft loading system.
  • Test electrical and electronic circuitry for continuity, voltage and proper operation.
  • Install ground safety devices on munitions and gun systems to prevent inadvertent detonation.
Help Desk , 09/2016 - 2017
Chenega Corporation (Brooke Army Medical Center City, STATE, · Contractor will provide all consumables required for in-scope devices including staples for MFDs. Contractor Device Management technology will be configured to detect low consumables conditions on inscope connected devices. Contractor will monitor devices configured for consumable alerts and proactively order consumables for delivery on a just in time basis.· Contractor will work with current help desk to provide BAMC end-users with a convenient customer care resource to receive, dispatch, track, escalate, process and close commonly requested services for in-scope devices. All calls for devices proposed as well as consumables for current BAMC owned printers will be handled by currenthelp desk with queues created for onsite Technician and Application Administrator\Technician person.i. End-user requests should be directed to onsite Application Administrator\Technician to include questions about device operation, relocation, upgrades, acquisition, and more.ii. Actual calls for supplies and service should be sent to help desk to be tracked for response time, delivery and uptime.iii. The Help Desk will serve as a point of contact to receive, document, process and track customer requests for service and supply related issues to in-scope devicesiv. The Help Desk will record the customer’s call and information pertaining to the request. Some problem calls may be resolved directly over the phone. If not, the request will be dispatched for on-site resolution.· Contractor shall provide asset management of in-scope Devices. Accurate and timely compliance with Move, Add, Change, and Dispose (MACD) processes are critical to the success and function of an optimized MPS program that provides cost savings for government.i. BAMC shall give the Contractor 14 days written advance notice of the movement of equipment requiring contractor support. If move can be handled by on-site rep (no steps; can be rolled safely to new location), then no need for print order. Contractor will include 1 move per Contractor-provided MFD device at no charge over contract life. The Contractor shall be responsible for implementing the move.· When a Contractor branded device containing a hard drive is removed from the BAMC's output environment under this agreement for any reason, including but not limited to the expiration or termination of this agreement, the Contractor shall provide industry recognized Image Overwrite and/or Secure Erase features to support removal of BAMC data from the hard drive and/or destruction of hard drive. Contractor will include, at no charge, the removal of all MFD hard drives in their submitted pricing. All removed hard drives are to remain onsite.· Contractor will maintain an asset inventory of all devices that are within the scope of this agreement.i. Device inventory data shall be recorded in a Contractor asset management database.ii. Accuracy of device data in the database is critical to performance of the Managed Print Services and delivery of the Service Level Agreement.iii. Contractor will inventory and track all devices that are in-scope throughout the Move, Add, Change and Dispose lifecycle.iv. Contractor monitors changes to devices with BAMC's cooperation in order to accurately track and monitor the devices over the length of the agreement.v. Contractor will develop and print asset tags to be applied during the asset tagging process. Asset tags are affixed to the front of the device and visible to end-users.
High School Diploma: , Expected in Jun 2010
Bethel High School Hampton VA - ,
Status -
: , Expected in Sep 2011
Air Force Amament Systems Technical School Sheppard AFBTX - ,
Status -
Professional Affiliations
Active Directory, hardware, client, Client Support, functional, phone support, laptops, exchange server, MS Outlook, Network, networks, printers, safety, servers, Troubleshoot, troubleshooting, VPN

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Resume Overview

School Attended

  • Bethel High School Hampton VA
  • Air Force Amament Systems Technical School Sheppard AFBTX

Job Titles Held:

  • System Admin Level 1
  • Aircraft Armament Systems Apprentice
  • Help Desk


  • High School Diploma

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