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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
8 years in the social services, nonprofit sector, in administrative & advocacy roles and a high level of experience developing new programs for youth and families and strengthening existing ones
Skill Highlights
  • Budget development & oversight
  • Relationship building with key stakeholders
  • Program development for under-served populations
  • Fund Development, including grant writing
  • Working knowledge of the Needs of Homeless and Formerly Homeless Youth and Families
  • Contract & grant reporting, oversight, and compliance
  • Program policy & procedure design
  • Supervision of staff
Education and Training
Palo Alto University Palo Alto, CA Expected in Some coursework completed towards Master's Degree : Counseling - GPA :
Menlo College Atherton, CA Expected in BA : Psychology - GPA :
Professional Experience
Care Initiatives - Support Services Program Manager
Atlantic, IA, 10/2014 - Current
  • Oversight of a new supportive services program for 110 formerly homeless families in scattered site housing.
  • Management of a small team of case managers (hiring, supervision, etc)
  • Tracking program budget and assisting with quarterly & annual contract reporting
  • Case Management of a small group of higher needs clients
  • Program development including policies, procedures, structure
  • Event planning for 350+ clients
City Of Colorado Springs - Social Services Analyst
Colorado Springs, CO, 08/2014 - 09/2014
  • Conducted needs assessments for North & South County Santa Cruz, CA
  • Developed a formal report of recommendations for social service programs needed in the County of Santa Cruz
  • Liaise with potential funders to create possible collaborations and funding opportunities
  • Participated on the Santa Cruz County Homeless Action Partnership (HAP) committees working to end homelessness in the County of Santa Cruz
The Salvation Army - Social Services Coordinator
City, STATE, 11/2013 - 07/2014
  • Creation, development & oversight of a Cold Weather Shelter Program & Aftercare Services for homeless women & children
  • Designed & implemented all of the policies, procedures, forms for the program and structure of the program
  • Managed all of the assessments, intakes, discharges, case management, and on-call duties for the program
  • Liaison with outside agencies and key stakeholders to build & strengthen relationships
  • Regularly updated the Advisory Board on community needs and programming
  • Developed a comprehensive program budget & assisted in redeveloping the Corps budget
  • Regularly worked on grant research, grant writing, and program proposal development
  • Assisted with Fund Development for the Corps and raised money for the Back to School Clothing Program
YWCA - Interim Counseling Department Director
City, STATE, 07/2013 - 10/2013
  • Oversight of the Counseling Department's on-site counseling clinic & off-site school based counseling services in the various San Jose Unified School Districts
  • Developed best practices for the department and presented findings to the Board of Directors
  • Involved in all aspects of recruitment & hiring process of staff Managed 24 employees including MFT & MSW Trainees & Interns, Licensed Clinical Staff & Paraprofessionals
  • Implemented new intake procedure for incoming clients to streamline process
  • Oversaw and balanced the 400+K department budget
YWCA - Counseling Services Manager
City, STATE, 2013 - 07/2013
  • Oversight of the counseling services including intakes, referrals, management and assignment of staff caseloads
  • Monitored the delivery of services by Interns and measured outcomes
  • Involved in the recruitment, hiring, and training of all new staff
  • Liaison with outside agencies and partners to build and strengthen relationships
  • Supervised the Teen Success Program for pregnant and parenting teens in multiple East San Jose High Schools
  • Managed all contracts & grants including application process and reporting
StarVista - Program Coordinator
City, STATE, 2011 - 2013
  • Developed & ran a more structured and intensive Aftercare Program that included case management and counseling services for 20 youth
  • Liaison with outside agencies, schools, individual donors, and volunteers to create more resources for the clients
  • Involved in all aspects of staffing including hiring, training, scheduling, and support
  • Worked closely with grant writers and administrators to develop new grant opportunities and report on existing ones
  • Provided clinical assessments to interested clients
StarVista - Lead Residential Counselor/ Residential Counselor
City, STATE, 06/2007 - 2011
  • Managed petty cash for the program and resident's savings
  • Developed new partnerships with donors and maintained existing ones
  • Developed new policies and procedures for the program
  • Case Managed and advocated for youth in court proceedings, school meetings, probation hearings, and health appointments
  • Managed scheduling and training of all staff
  • Developed a more cohesive system for intakes and discharges and oversaw the process
  • Supervised monthly and quarterly data reporting in ETO database
Skills

Fiscal Management, Contract Compliance, Building Rapport, Grant Writing, Program Development, Event Planning

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Resume Overview

School Attended

  • Palo Alto University
  • Menlo College

Job Titles Held:

  • Support Services Program Manager
  • Social Services Analyst
  • Social Services Coordinator
  • Interim Counseling Department Director
  • Counseling Services Manager
  • Program Coordinator
  • Lead Residential Counselor/ Residential Counselor

Degrees

  • Some coursework completed towards Master's Degree
  • BA

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