I am committed, firm, determined, logical and incisive, looking for changes and improvements. I surround myself with people capable of collaborating, I like to motivate them and take their opinions into account to achieve goals. I enjoy working, acquiring knowledge, and mastering new skills. I am assertive and direct when dealing with challenges. It motivates me to function in unique and unprecedented situations. Which helps me grow as a person. Objective: Contribute and induce changes and improvements in the company. to position prestige, service and quality, through personnel motivation techniques and teamwork, this, to improve performance and work performance, in order to multiply profits and productivity of the Company.
Skills
Fluent in speaking/writing in English and Spanish
Learns quickly
Willing to learn new skills, or task
Confident in public speaking
Decision making
Teamwork
Strong communication
Strong at problem solving
Computer Skills: Microsoft, Powerpoint, Excel, Microsoft word, Cash register, and calculator.
Work History
Support Associate/Retail Salesperson, 06/2017 to 02/2018 Calavo Growers, Inc. – Houston, TX,
Help customers sign up for rewards/credit cards.
Provide services to customers such as finding the correct size, give different options for their events etc.
Inventory.
Give customers calls (Exclusive store events, alterations pick up, and inventory updates).
Team meetings on personal sales goals and meeting the current month goals.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Helped customers select products best fitting personal needs.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended merchandise to customers based on needs and preferences.
Counted cash, made change and kept organized cash register drawer. Till the registers.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Processed payments and maintained accurate drawers to meet financial targets.
Worked with off-site locations to find desired items for customers.
Janitorial Worker, 04/2016 to 06/2019 Truelieve – Saint Augustine, FL,
Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Wet and spot mopped to clean floors and other surfaces in public corridors.
Checked and stocked inventory throughout facility to meet expected demands.
Maintained building interiors with routine deep cleaning of high-traffic areas.
Notified building managers about needed repairs to maintain public safety.
Operated compactors and balers to discard cardboard boxes and trash.
Gathered and emptied trash cans and disposed of bags.
Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
Sanitized and deep cleaned bathroom floors and surfaces.
Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
Disposed of waste and gathered individual trash bags to place in receptacles.
Organized custodial closets to easily find equipment and supplies.
Welcome Center Attendant/ Welcome Center Manager, 01/2019 to 07/2020 Lewis And Joan Platt Family YMCA – City, STATE,
Cross training, working in multiple departments.
Scheduling team members.
Gymsales/Secret shoppers.
Revenue reports / membership updates.
Leading staff meetings.
Sales calls.
Child care.
Organizing events for our members.
Promoting our services in outside events.
Scheduling/Giving tours.
Having meetings with manager to increase revenue.
Calling members for signups for upcoming events.
Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
Interacted with 250 guests per day with friendly, patient manner to deliver positive, fun experience.
Collaborated with peers to deliver consistent service and promote customer retention.
Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.
Loss Prevention Associate, 04/2021 to 07/2021 Ross Dress For Less – City, STATE,
Constant communication with manager on duty.
Making sure other employees take their breaks/lunches.
LP Check ups.
Looking for defeated hard tags or broken merchandise.
Greeting customers.
Identified potential shoplifters and alerted management.
Monitored and supervised customer's activities in store to detect signs of attempted theft.
Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
Education
High School Diploma: , Expected in 06/2017 Everest Public High School - Redwood City, CA GPA:
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