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Support Associate Ii Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic clerical support professional eager to contribute to team success through hard work, attention to detail and multi-tasking skills. Friendly, respectful and team-oriented with extensive clerical experience motivated to learn, grow and excel in customer service.

Skills
  • Multi-Line Telephone Systems
  • Conflict Resolution
  • Mail handling
  • Travel coordination
  • Verbal and written communication
  • Scheduling
  • Sorting and labeling
  • Supply ordering
  • Data Entry
Work History
Support Associate II, 04/2019 to Current
Common Spirit Nipomo, CA,

Provide support to Government staff by performing various clerical and repetitive manual functions with high attention to detail and accuracy.
Perform data entry
Operate various equipment for high speed scanning, image review, book print, quality control, mail out and metering mail
Review passport product against data system information for completeness and accuracy constantly applying laws, regulations and procedures pertaining to the issuance of a U.S. Passport
Use TDIS and determine quality and correctness of prepared Passports, maintain issued applications in an orderly and traceable fashion, ensure Passport chips are activated, accurately scan images into DOS data systems
Perform searches as requested for customer applications and use troubleshooting skills in connection with information given by the TDIS inquiry screens; contact customers by phone for verification of mailing address and/or data information
Create routine and expedited batches in TDIS
Photocopy Acceptance Agent and Congressional newsletters and coordinate folding/stuffing/sealing/mail out
Photocopy materials as needed
Distribute newsletters and any other correspondence to staff
Prepare application for issuance of a non-receipt of a Passport and corrections of the issued Passport
Return applicant’s personal documentation
Resolve undeliverable mail items by contacting the customer and appropriately document all actions taken
Communicate with the cashiers office and coordination with Passport
When required, relieve receptionist at lunch/breaks to answer administrative telephones

Clerk I, 11/2013 to 03/2019
Warnermedia NJ, State,

Monitored premises, screened visitors, updated logs and issued passes to maintain security.

Answer, screen and forward any incoming phone calls while providing basic information when needed

Answered and responded to student and parent inquiries regarding academics, field trips, afterschool activities and school events.

Received and routed business correspondence to correct departments and staff members.

Update appointment calendars and schedule meetings/conferences
Entered student information using Chancery, following procedures to keep information private.
Parent Communication – Letters, Marquee, Parent Calendar

Managed and distributed monthly school calendar
Employee Time Input Backup
VIPS/V.I.S.I.T.S. Coordinator

Assisted with event planning

Provided clerical support to staff by copying, faxing and filing documents

Assisted coworkers and staff members with special tasks on daily basis.

Senior Secretary, 04/2006 to 09/2012
Healthcare Partners El Monte, CA,

Provided administrative support to the department administrator: manage calendar, schedule meetings, and renew certifications/licenses
Coordinated travel arrangements for three faculty members and department administrator, including booking airfare, hotel and ground transportation.
Monitored department calendar
Scheduled meetings and create itineraries for visitors
Processed check requests
Created purchase orders
Prepared agendas for departmental meetings
Maintained office and lab supplies inventory by checking stock and ordering new supplies as needed.

Sorted, opened and routed incoming correspondence and deliveries to staff.

Provided telephone coverage, which includes answering telephones, routing calls appropriately, and taking messages when necessary
Provided onboarding for new staff: 4-info requests: access to certain drives, Outlook, Lotus Notes; Set-up phone line; ordered door sign; created mailbox.

Operated the photocopier and know how to perform routine operator maintenance (i.e. clear paper jams, load paper and staple cartridges, etc.)
Reported service repairs for housekeeping or office equipment.
Obtained scanned records and uploaded into database.

Managed documents by organizing forms, making photocopies, filing records, and preparing correspondence.

Handled daily scheduling tasks and provided administrative support for department as assigned.

Call Center Receptionist, 04/2004 to 04/2005
Law Office Of Manuel Solis City, STATE,

Operated multi-line telephone system for incoming and outgoing high volume of calls

Provided individuals with information in obtaining temporary work visas, visa extensions, and permanent residence green card status for foreign nationals.

Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security.

Collected and distributed messages to team members and managers to support open communication and high customer service.
Scheduled consultations for high volume of individuals
Translated documents from Spanish to English needed for Immigration and Naturalization Services

Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency.

Aggregated and prepared documentation and reports for office meetings, distribution and filing.

Sorted and placed mail into mailboxes and post office boxes

Assisted paralegals with clerical needs
Performed other duties as assigned

Education
High School Diploma: , Expected in 06/2003
to
Charles H. Milby High School - Houston, TX,
GPA:

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Resume Overview

School Attended
  • Charles H. Milby High School
Job Titles Held:
  • Support Associate II
  • Clerk I
  • Senior Secretary
  • Call Center Receptionist
Degrees
  • High School Diploma

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