Support Associate Resume Example
Skilled Staff Member successful at tracking requests, coordinating services, serving food and calculating amounts. Proficient in Cashier operations and adapting to new processes and requirements. Dedicated to customer satisfaction.
Dedicated MRDD Support Associate highly effective at managing schedules, supporting projects and deepening customer relationships. Skilled in coordinating work and resolving conflicts by applying excellent Hand over Hand skills. Looking to leverage 5+ years' experience in Group Home to take on new position with growth-oriented operation.
Qualified Personal Care professional specializing in helping clients with medication concerns and management. Skilled at providing mobility and personal care support, administering medications and organizing appointments. Diligent about keeping personal areas clean and organized for client safety.
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- Assisted Mrdd Residents with day-to-day operations, including records oversight and Basic Skills.
- Trained a hand full of employees on best practices and protocol while managing teams to ensure optimal productivity.
- Planned and executed successful corporate meetings, lunches and special events for groups of up to 12+.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Collected, arranged and input data into care tracker, van log an time card.
- Swept and vacuumed floors, hallways and stairwells.
- Swept and damp-mopped private stairways and hallways.
- Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
- Spot cleaned carpets using industrial carpet cleaner.
- Replaced sheets and pillowcases daily and used hospitality corners on all beds.
- Coached new housekeepers by demonstrating approved cleaning procedures.
- Moved beds, sofas and house furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
- Cleaned rooms to satisfaction of over 12 daily clients.
- Completed more than 3 jobs each Day while maintaining 80% satisfaction rating from customers.
- Provided deep cleaning services for areas in need of additional sanitation.
- Dusted ceiling air conditioning diffusers and ventilation systems.
- Dusted and vacuumed 10-12 assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
- Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
- Delivered high level of assistance in general household duties, which included cooking, meal prep and food shopping.
- Monitored client behaviors and emotional states, reporting concerns to supervisor and documenting information in files.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Assisted patients by answering questions and offering help with health system coordination, patient rights and privacy of personal information.
- Monitored clients' progress to report necessary changes.
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
- Drove team success by completing multiple jobs quickly and accurately.
- Resolved conflict issues among crew members by addressing problems immediately and effectively mediating disagreements.
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
- Reacted calmly and efficiently in emergency situations, closely following protocols and maintaining productivity.
- Upheld high standards of productivity and quality in all areas of operations.
- Coordinated with coworkers to understand project needs and provide needed support to meet targets.
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Resume Overview
School Attended
- Riverview East Academy
Job Titles Held:
- Support Associate
- Housekeeper
- Home Health Aide
- Crew Member
Degrees
- High School Diploma
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