Maintained ECHO and Select Service Matrix scores which met or exceeded expectations for the past 6 months. Received continual customer survey reports with a high degree of satisfaction ranging from Understood, Valued, and Overall.
Received the Texas Catch the Spirit Aware for the month of September 2013. For providing outstanding customer service, both externally and internally through courteous and professional exchange with customers; patience and calm demeanor in stressful situations; and setting a good example for other associates.
1993 Call Center Response Contest Winner. Answered more customer calls while fulfilling more customer requests than any member in my sixty member team.
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