supervisor of operations resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Certificate: , Expected in 04/2022 to Google Data Analytics - Online,
High School Diploma: , Expected in 06/2020 to Eastern Randolph High School - Ramseur, NC
  • Manager/ Videographer/ and Statistician in Varsity Basketball Junior and Senior year.
  • Received JROTC Scholarship
  • Completed professional development in Junior Leadership Challenge (JCLC)
  • Awarded Lieutenant Colonel in Junior ROTC.
  • Accounting systems and software
  • Relationship building and management
  • Cash Handling
  • Technical knowledge
  • Customer assistance
  • Adaptable
Work History
Supervisor of Operations, 11/2021 to Current
EnvigoPrinceton, NJ,
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Streamlined operations of multiple lines of business within organization.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Performed annual evaluations and reviews for large staff of employees.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Maintained compliance with company policies, objectives and communication goals.
  • Set overall vision and provided team leadership.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
Geospatial Engineer, 08/2020 to 10/2021
LeidosChandler, AZ,
  • Implemented collected data to enhance design and development of drawings.
  • Worked closely with Senior Enlisted by providing program support and fulfilling delegated responsibilities.
  • Proficient in GIS analysis, documentation and mapping.
  • Utilized ArcMap GPS program to collect field data.
  • Built and maintained database by inputting field data, drawings, and project information.
  • Presented briefings on maps and exhibits using PowerPoint and ArcMap.
  • Effectively educated colleagues and partners on project requirements to include knowledge of federal, local and state codes.
  • Managed GIS databases and modified parameters for different needs.
  • Worked with clients to meet specific technical specifications and solve operational concerns.
  • Analyzed still and motion imagery and data to produce geospatial intelligence for military operations.
Team Leader, 06/2019 to 08/2020
City Of Hampton, VaHampton, VA,
  • Built strong relationships with customers through positive attitude and attentive response.
  • Optimized customer support by establishing collaborative service environment.
  • Led team of five members while providing exceptional customer service.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Positioned as go-to person for up to 5 staff members, troubleshooting complex administrative and training issues promptly.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed. Collected and authorized payments of guests.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Educated customers on use of website and mobile apps.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reviewed weekly sales ads and monitored price changes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
  • Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.

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Resume Overview

School Attended

  • Google Data Analytics
  • Eastern Randolph High School

Job Titles Held:

  • Supervisor of Operations
  • Geospatial Engineer
  • Team Leader


  • Certificate
  • High School Diploma

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