supervisor of operations resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated and organized Operations Manager with over 30 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

  • Problem-Solving
  • Planning and Implementation
  • Customer Service
  • Workflow Optimization
  • Decision Making
  • Operations Monitoring
  • Staff Management
  • Policies and Procedures Implementation
  • Staff Training
  • Workforce Training
  • Team Leadership
  • Cost Reduction and Containment
  • New Hire Orientation
  • Quality Assurance
  • Time Management
  • Handling Customer Complaints
  • Relationship Building
05/1986 to Current Supervisor of Operations Compass Group Usa Inc | Denver, CO,
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Addressed customer concerns with suitable solutions.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Contributed to proposal and contract development, negotiations and meetings.
  • Presented performance and productivity reports to supervisors.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Guided employees on understanding and meeting changing customer needs and expectations.
05/1986 to 06/1994 Farm Hand Integrated Life Choices | The Woodlands, TX,
  • Moved livestock to pastures for grazing or to scales and enclosures.
  • Repaired buildings, fences and other pertinent structures to keep animals properly contained.
  • Maintained and repaired farming equipment to provide consistent usability, prime operational condition and alleviate downtime.
  • Cleaned and maintained animal pens by raking up manure and putting down fresh straw and hay.
  • Drove trucks and tractors to distribute feed to animals.
  • Attached plows, sprayers or harvesters to tractors with bolts or hand tools.
  • Observed and listened to machinery operation to detect equipment malfunctions.
  • Completed harvesting activities using harvesters, tractors and other heavy equipment.
  • Used oil cans, hand tools and grease guns to lubricate and make minor repairs to farming machinery.
  • Assisted with maintenance and repair activities to keep buildings and equipment in safe and proper condition.
  • Loaded agricultural products into trucks to deliver fresh products to market or storage facilities.
  • Herded livestock to pastures for grazing or to scales, trucks or other enclosures.
  • Shifted animals between grazing areas to foster sufficient access to food.
  • Drove trucks, tractors and other equipment to distribute feed to animals.
09/1990 to 05/1992 Bus Driver Harris County Dept Of Education | Houston, TX,
  • Transported passengers on predetermined routes while obeying traffic regulations.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Operated bus professionally and interacted with passengers to foster pleasant rides.
  • Used navigation equipment and two-way radio while remaining focused on safety.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Helped elderly and disabled passengers board and exit bus.
  • Inspected vehicles and checked gas, oil and water levels prior to departure.
  • Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
  • Drove specified routes in compliance with traffic regulations and time schedules.
  • Facilitated smooth passenger loading and unloading at designated route stops.
  • Assisted elderly or disabled individuals by helping on and off bus, seating properly and carrying baggage.
  • Maintained vehicle safety by monitoring, instructing and correcting passengers.
  • Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
  • Complied with local traffic regulations and safety requirements for bus operation.
  • Reported delays or accidents.
  • Assisted passengers in loading wheelchairs or other mobility aids.
Education and Training
Expected in 05/1992 to to BBA | Marketing And Finanace University of Iowa, Iowa City, IA, GPA:
Expected in 03/1990 to to Associate of Arts | Indian Hills Community College, Ottumwa, IA GPA:
  • Participated in an experimental bridge design in Wapello County, Iowa.
  • Certifications in:

Certified Crane Operator

Class A CDL

CPR/First Aid




Signing And Traffic Control

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Resume Overview

School Attended

  • University of Iowa
  • Indian Hills Community College

Job Titles Held:

  • Supervisor of Operations
  • Farm Hand
  • Bus Driver


  • BBA
  • Associate of Arts

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