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supervisor of front desk operations resume example with 15 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills and Certifications
  • NMTCB and ARRT Certified
  • Basic Life Support (BLS) Certified
  • Managerial experience
  • Analytical thinking
  • Excellent multi-tasker
  • Strong communication
  • Problem Solving
  • Team Leadership
  • Detail-oriented
  • Teamwork oriented
Education and Training
Nova Southeastern University Lauderdale, FL Expected in 2019 Master of Public Administration : Non-Profit - GPA : Pi Alpha Alpha Honor Society
Keiser University Pembroke Pines, FL Expected in 2015 Bachelor of Arts : Health Service Administration - GPA :
Keiser University Miami, FL Expected in 2012 Associates of Science : Nuclear Medicine Technology - GPA :
Miami Dade College Miami, FL Expected in 2009 Associates : Arts - GPA :
Experience
Travel + Leisure Co. - Supervisor of Front Desk Operations
Pompano Beach, FL, 02/2019 - Current
  • Manage, supervise, and oversee the accuracy of all job responsibilities performed by the North Miami Beach administrative clinic staff (3 Front Desk and 4 Patient Management Coordinators).
  • Hire, terminate, conduct performance evaluations, train, handle all disciplinary actions, and provide guidance to staff.
  • Manage and verify financial forms, receipts, daily deposits, and all other tasks associated with the collection and handling of money using the dental management software policies and procedures.
  • Hold regular scheduled meetings with department Directors and conduct knowledge transfer sessions.
  • Act as a liaison to the NSU Department of Compliance.
  • Meet with patients regarding problems, complaints, billing errors, financial matters and concerns before they escalate to higher levels.
  • Develop and implement strategies to enhance teamwork and provide a productive work environment Oversee patient flow, appointment confirmations and insurance data entry have been performed accurately.
  • Oversee the ordering of all office supplies for the administration area.
  • Maintained high level of morale and team-work on production floor through frequent communication with all employees.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Coached and mentored seven staff members by offering constructive feedback and asking about long-term career growth goals.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Spearheaded transformation of front desk area, increasing production, reducing turnover, eliminating waste and enhancing quality within ten months.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Provided patients with treatment information, ensured comprehension.
  • Managed logistics for patient intake and implementation of appropriate courses of treatment.
  • Developed and cultivated professional relationships with patients and outside stakeholders to promote staff cross-training.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Resolved conflicts promptly among staff, faculty and students to keep workflows on task.
Nova Southeastern University - College Of Dental Medicine - Patient Management Coordinator
City, STATE, 05/2013 - 02/2019
  • Manage 60 student's patient flow to ensure curriculum needs are met.
  • Work with students and doctors to manage all patient phone calls, appointments, and treatments.
  • Interpret patient treatment plans.
  • Review patient charts and compile data on student progress.
  • Serve as a liaison between students and their patients ensuring that all patient concerns are being addressed in a timely fashion.
  • Manage and verify financial forms, receipts, daily deposits, and all other tasks associated with the collection and handling of money using the dental management software policies and procedures.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Miramar West Animal Hospital - Front Desk Receptionist
City, STATE, 12/2005 - 12/2012
  • General correspondence and billing Maintained patient medical files Scheduled appointments Handled a large volume of incoming and outgoing calls and emails.
North Shore Medical Hospital - Daily Quality Control
City, STATE, 12/2010 - 12/2011
  • Obtained patient history, confirmed doctors order, and explained the procedures to patients Prepared and administered radiopharmaceuticals, and cold kits Scanned patients using Siemens E.
  • Cam Signature camera, Processed images using PACS, Scanned patient using ADAC Arc-3000 camera and Processed images.

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Resume Overview

School Attended

  • Nova Southeastern University
  • Keiser University
  • Keiser University
  • Miami Dade College

Job Titles Held:

  • Supervisor of Front Desk Operations
  • Patient Management Coordinator
  • Front Desk Receptionist
  • Daily Quality Control

Degrees

  • Master of Public Administration
  • Bachelor of Arts
  • Associates of Science
  • Associates

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