Supervisor Of Clinical Operations Practice Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

A dedicated Practice Manager/ Clinical Supervisor that consistently demonstrates sound knowledge, accountability, leadership, and a passionate approach towards responsibilities. Well regarded among peer managers and team members for a business minded, assertive, but empathetic leadership style with effective people/ team management skills and motivation. A highly effective communicator - motivational and moving with use of both enhanced oral and written skills. A teacher and coach with the ability to adapt training to any learning style, discover talents, and bring out the best in an individual and team to achieve desired results. As an Urgent Care Practice Supervisor, overseeing both clinical and administrative operations, I have gained valuable insight and experiences that may be drawn from to better a healthcare organization's standard of care, services, or contribute to greater patient outcomes.

  • HIPAA and OSHA regulations
  • Joint Commissions Accreditation support
  • Policy and procedure development
  • Performance metrics
  • Payroll administration
  • Managing medical practices
  • Hiring medical personnel
  • Budget oversight
  • Mentoring and coaching
  • Strategic business planning
  • Quality assurance controls
  • Healthcare delivery
  • Patient relations
  • Patient safety
  • Personnel management
  • Health information systems
  • EMR and documentation review
  • Employee retention strategies
Experience and Accomplishments
Supervisor of Clinical Operations/ Practice Manager, 12/2016 to Current
Gustave A. Larson Company Sioux Falls, SD,
  • Opening and solidifying a successful operational foundation of a new medical facility, administering patient care from the ground up (March 2017)
  • Achievement of Joint Commissions accreditation at Urgent Care level (January 2020)
  • Implementation of operations to align with Joint Commissions standards of care
  • Leadership throughout the COVID 19 Virus pandemic, and implementation of operational directives aligned with CDC guidelines as the virus evolved.
  • Provides both COVID-19 testing and awareness education measures to community stakeholders while still providing Employer Health/ Occupational Medicine and Urgent Care services
  • A leader, coach, and mentor fostering desirable performance behaviors, ensuring quality control, operational success, and greater patient outcomes, while upholding caring, professional, and empathetic values
  • Training abilities that include, but are not limited to, both administrative and clinical competencies
  • Identifies community trends, issues, and opportunities that may affect if not better business and patient needs
  • Strong familiarity with analysis of yearly budget, P & L, and labor model statements. Adjusts as needed to better the business outcomes and meet organizational goals
  • Additional experience with EMR documentation review, employee accountability, performance improvement and corrective action planning, inventory management, Microsoft Teams, Windows, Excel, PowerPoint programs, HIPAA, PHI, and OSHA compliance.
Store Manager, 09/2006 to 11/2016
Zales Corporation/ Signet Jewelers City, STATE,
  • Provided the upmost in the guest experience while fostering a successful sales team and store environment. Established goals and provides the training and motivation necessary for team consultants to perform above and beyond. Additionally, performed inventory analysis, payroll processing, scheduling, loss prevention, and conflict resolution responsibilities.
  • In less than 3 years of joining Zales Corporation showed a drive to succeed with excellence and was offered a store management position
  • In 10 plus dedicated years had developed and maintained immeasurable rapport with peers and clients. I was often a leader sought for team management, conflict resolution, and sound knowledge of company policy and procedures.
  • Led conferences on topics such as team motivation, recruiting tactics, and event planning
  • Maintained a 1% sales margin for overall business sales at store level for 2016 year to date, a 49% special event sales margin for design events for 2016 year to date, and less than a .25% differential in physical inventory margin results for fiscal year 2015
Teacher and Coach, 12/2002 to 05/2005
Fairfield Area School District City, STATE,
  • Provided health, physical education, and coaching to students in grades K - 12. Organized the 2003 Jump Rope for Heart program for the elementary school. Organized the Annual Field Day for the Elementary School in 2003. Created an adapted physical education program for children with special needs during position with the elementary school. Coached the High School JV volleyball team in spring 2004, additional coaching experience 2001 -02.
Education and Training
Master of Healthcare Administration: , Expected in 2015
Mount Saint Mary's University - Emmitsburg, MD
Bachelor of Science: Health and Physical Education, Expected in 2001
West Chester University of Pennsylvania - West Chester, PA
  • Lean Six Sigma - Green Belt Certification
  • Basic Life Saving - current
  • DOT - BAT and UDS Trainer - current

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Resume Overview

School Attended
  • Mount Saint Mary's University
  • West Chester University of Pennsylvania
Job Titles Held:
  • Supervisor of Clinical Operations/ Practice Manager
  • Store Manager
  • Teacher and Coach
  • Master of Healthcare Administration
  • Bachelor of Science