Banker/Store Manager equipped with 22 years of experience in the area of wholesale andretail management. In-depth understanding of establishing budgets and executing monthly planning. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Highly motivated with the ability to work under pressure and to strict deadlines.
Highlights
Exceptional leader
Store operations
Retail inventory management
Conflict resolution skills
Recruiting and interviewing
?Team-oriented
Reliable
Accomplishments
Sales
Surpassed all sales goals by 25% and rank Num 1 in N Lee District.
Increased sales by 72% over a four year period.
Developed and implemented new loss prevention methods which resulted in a 60% reduction in shrinkage rates.
Boosted customer satisfaction ratings by 19% in under 8 months.
Spearheaded an employee engagement program, resulting in a 83% decrease in annual employee turnover.
Languages
Bilingual, English and Spanish.
Experience
Suntrust BankOfficer - Personal Banker August 2011 to CurrentSunTrust Bank - Fort Myers, FL
Provide an industry leading client service experience through assisting and supporting aspects of the development and expansion of new and existing client relationships.
Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
Implemented financial planning recommendations.
Refer to other line of business partners for additional business growth opportunities. Partners include, but not limited to: Financial Advisor, Mortgage, Trust, Wealth, Business Banking, Treasury Services, and Merchant Services Ensure compliance with internal controls, operational procedures and risk management policies.
Maintain appropriate continuing education requirements as required for retaining licensing and FINRA registration.
Provide industry-leading service; perform routine client maintenance request, problem resolution and sales functions.
Assisted senior-level credit officers with complex loan applications.
Complied with regulatory requirements including Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Maintained confidentiality of bank records and client information.
Store Manager September 2007 to August 2011Victoria's Secret - Fort Myers, FL
Overall responsibility of managing a multi-million dollar operations and providing leadership for the development and maintenance of a high performance work team.
Trained all new managers on store procedures and policies.
Foster a customer-centric culture.
Leads sales leadership team and responsible for total store results.
Analyze customer experience report and insights and mobilizes the team accordingly.
Leads and delegates the execution of all company initiatives.
Sets the overall pace for creating a captivating in-store environment.
Conducts CSL and associates observations and provides feedback and coaching.
Reinforces all activities related to providing a safe work environment and creates awareness of and builds capabilities in loss prevention by fostering a culture of honesty and connecting the links between customer service, associate engagement and shrink.
Own talent management lifecycle of direct reports by attracting, recruiting and hiring qualified sales leadership team members.
Communicates effectively with district manager, sales leadership team, associates and peers, including cascading relevant information to reports.
Partners with district manager to establish clear performance goals and objectives.
Determined staff promotions and demotions, and terminated employees when necessary.
Operations Manager March 2007 to September 2007Best Buy - Bonita Springs, FL
Boosted revenue by 26% in the first 3 months by spearheading development of service warranty.
Developed and shared best practices across the company, including sales, shrink and hiring initiatives.
Identified inefficiencies and made recommendations for process improvements.
Optimized the overall customer experience through coaching, training and development of the staff.
Assure Stores meets financial expectations.
Maintain high moral within the associates to reduce our turn over.
Create a healthy environment to work and shop by having one on ones meeting with the staff.
Determined staff promotions and demotions, and terminated. employees when necessary.
General Manager August 2004 to March 2007Old Navy - Fort Myers, FL.
Trained all new managers on store procedures and policies.
Trained managers to deliver outstanding customer service.
Provide and create leadership behaviors resulting in sales increase of 28%.
Assure that store meets financial expectation.
Develop an individual development plan for each manager and supervisor.
Analyzed marketing information and translated it into strategic plans.
Responsible for executing the shrink plan.
Create a healthy environment to work and shop.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Assure that our involvement in the community is active.
Determined staff promotions and demotions, and terminated employees when necessary.
General Manager November 1993 to August 2004SAM'S CLUB - Colobos, PR
Opened a new store location and assisted in recruiting and training new staff.
Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Trained all new managers on store procedures and policies.
Met and exceeded quarterly sales quotas by 11%.
Monitor our inventory and develop merchandising plans.
Responsible for executing the shrink plan and authorize daily inventory adjustment.
Assure company procedures, laws, and regulations are executed properly.
Addressed and corrected sales associates communication issues in a tactful and effective manner.
Achieve the best customer service at all levels.
Maintain high moral within the associates to reduce turn over.
Conducted daily and monthly staff meetings with sales personnel to introduce new merchandise, company initiatives and sales goals.
Assure that our involvement in the community is active.
Determined staff promotions and demotions, and terminated employees when necessary.
Education
Bachelor of Arts : Business AdministrationInteramerican University - Bayamón, PR
Bachelors in Business Administration
BBA : AccountingInteramerican University - Bayamon, PRBachelor in Business Administration/Accounting
Skills
Creative Problem Solving, Customer Satisfaction, Lead Development, Coaching and Hiring Proficient, Multi-Task Management, Computer Literate, PNL Proficient, Expense Control, great organizational skills.
