, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Small Group Tutoring
Multitasking and Organization
Relationship Building
Organization and Planning
Assigning and Grading Work
Verbal and Written Communication
Enforcing Classroom Rules
Records Management
Lesson Plan Implementation
Behavior Management
Student Counseling
Creative Thinking
Problem-Solving
Appointment Scheduling
Administrative Support
Advising Patents
Medical Recordkeeping
Medical Report Preparation
Data Entry Software
Customer Service
Computer Proficiency
Database Administration
Experience
03/2019 to CurrentSubstitute TeacherLittle Lukes | Oswego, NY,
Enforced classroom routines to keep students on schedule and operating at consistent level.
Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
Provided notes and reports on school day activities to primary teacher.
Requested as substitute teacher based on excellent referrals and trusted performance.
Engaged students in discussions to promote interest and drive learning.
Educated students in various subjects to provide seamless transition during absence of head teacher.
Maintained student attendance and assignment records to prevent lapses during teacher absences.
Built and strengthened positive relationships with students, parents and teaching staff.
Delivered academic assistance to students and study aids to improve course material comprehension.
Facilitated activities and discussions to improve retention of course concepts.
Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
Mentored, tutored and instructed students after school and during planning times.
Implemented group facilitation and learning strategies to enhance learning during SI sessions.
Presented students with referrals and information about available resources to reinforce content.
07/2007 to 10/2018Stylist ManagerChildren's Place | Pittsburgh, PA,
Handled customer issues to satisfaction by listening to complaints and offering effective solutions.
Built and maintained strong clientele base by portraying professional image and presenting exceptional services.
Recruited and fully staffed salon with talented, motivated stylists, coordinating facility schedules to maximize usage and efficiency.
Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Trained and mentored team members to achieve optimal performance and meet challenging business targets.
Scheduled employees and oversaw customer appointment calendar.
Supervised banking procedures, cash flow and accounting processes.
Kept work area clean and neat to stay productive.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Set up workstation and treatment room with products, equipment and supplies to facilitate services .
Washed, colored, cut and styled hair for high volume of clients daily.
08/2006 to 07/2007ER Registration ClerkDavita | Columbus, OH,
Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
Supported healthcare applications by monitoring security, performance and reliability.
Enhanced electronic records management systems to meet new needs and forecasted demands.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated leadership by making improvements to work processes and helping to train others.
Recorded inquiries and calls into computer system.
Coordinated and performed patient admissions, transfers and discharges.
Obtained information by contacting appropriate personnel or patients.
Recorded patients' medical history, vital statistics and test results in medical records as part of patient intake process.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Communicated with patients to gather intake data and verify chart information.
10/2004 to 06/2006Medical Administrative AssistantMagnolia Ob/Gyn LLC Of Myrtle Beach | City, STATE,
Answered phone calls to provide assistance, information and medical personnel access.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Updated patient accounts and information daily.
Reached out to patients day before scheduled appointments to confirm times and instructions.
Verified insurance coverage, obtained pre-authorizations and updated charts in software.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Monitored shared email in-boxes and quickly addressed inquiries and concerns.
Directed patient flow during practice hours, minimizing patient wait time.
Managed medical practice administrative needs to provide patient satisfaction.
Education and Training
Expected in 1985High School Diploma | A.C Mosley, Lynnhaven, FL , GPA:
Certifications
Jonesboro Medical GMI MAA - 07-2003-05-2004
T.P Haney Vocational School Cosmetology 08-1989-07-1990
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