Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Accomplishments
Skills
Conflict Resolution
Lesson Implementation
Teaching
Group Instruction
Verbal and written communication
Group and individual instruction
Classroom management
Elementary education
Disciplinary procedures
Work History
09/2016 to 09/2017
Substitute TeacherGateway Community Charters – Mcclellan Air Force Base, CA,
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
Upheld classroom routines to support student environments and maintain consistent schedules.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
09/2014 to 09/2016
Children's Ministry DirectorFirst United Methodist Church – Alpharetta, GA,
Adhered to security processes and sign-in and sign-out procedures for children, parents and visitors.
Conducted safety and wellness inspections of facilities and sanitized toys and surfaces.
Evaluated and introduced age-appropriate materials for children and contoured it to lesson plans.
Created and maintained safe and nurturing environment for children.
Supervised children from ages 5 years to 11 years.
Sourced, modified and prepared class curricula and targeted lesson plans based on subject matter requirements.
Identified and recruited potential volunteer workers.
Kept program children safe and secure at all times with proactive monitoring strategies.
03/2012 to 09/2014
Pharmacy TechnicianMedstar Health – Lorton, VA,
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Counted and labeled prescriptions with correct item and quantity.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Counted, measured and compounded medications following standard procedures.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Communicated instructions to patients or caregivers about proper use and storage of drugs.
Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Counted, measured, and compounded medications following standard procedures.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Collected co-payments or full payments from customers.
Stocked, labeled and inventoried medication to keep accurate records.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Entered and processed patients' prescriptions into internal system.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Reviewed and verified customer information and insurance provider information.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
10/1998 to 04/2002
Shift SupervisorGreen Thumb Industries (Gti) – Carlisle, PA,
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Developed job assignments for [Type] team, planned production schedules and strengthened organization of task flows.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Applied security, safety and loss prevention strategies during shifts.
Completed store opening and closing procedures and balanced tills.
Responded to and resolved customer questions and concerns.
Education
Expected in
GED: East High School - Waterloo, Iowa, GPA:
Additional Information
I have extensive experience in customer service over 30 years . My experience includes serving as wait staff, food preparation, supervising, managing and training at various food establishments. In recent years, I ran a Livestock Auction Cafe' as business owner. My work other work experience also includes experience as a bank teller, a pre-school teacher, a children's ministry director and as a substitute teacher. This has given me a wide range of skills working with people in varied capacities. I am also experienced at scheduling, working with cash/registers, inventory and ordering, problem solving and more.
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