Self-motivated and performance-driven, professional. I have over 7 years of retail and administrative experience. In addition to being highly skilled in customer service and retail management, I also specialize in reservations, reception, office supply purchasing, typing, filing, and telephone. Recognized as a team player that is detailed oriented, with excellent computer, analytical, communication and organizational skills.
Microsoft Office Products
Lead Management Systems (LMS)
Enhanced Special Services System (ESVS)
Substitute Teacher September 2013Company Name － City, State
Manage classrooms of all grade levels in the absence of regular teacher while helping students learn subject matter and/or skills scheduled lessons and provide meaningful instructions for assigned classrooms.
Created a classroom environment that was conducive to learning and appropriate to the maturity and interest of the students.
Guided the learning process toward the achievement of curriculum goals and objectives indicated in the lesson plans for the lessons, units, or projects assigned.
Provided instructional methods and materials that are most appropriate for meeting lesson objectives.
SR CSR/ ADMIN Assistant July 2013Company Name － City, State
Responsible for taking inbound calls from customers and placing outbound calls to customers.
Directly responsible for handling more complex inquiries and duties related to calendars and will reset appointments to ensure the customer is seen at the date/time expected, result appointments, process deposits, and block calendars based on established criteria from Sales Management.
Opens customer accounts by recording account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Sales Associate May 2012 to August 2013Company Name － City, State
Presented and sold company products while being consistent in meeting and exceeding company targets and goals.
Greeted every customer with enthusiasm and energy Multitasked when serving and selling company products to more than one customer Displayed knowledge of company products while offering cutting-edge solutions in a confident and friendly manner Execution of non-negotiable standards of store operation including stocking, cleaning, and merchandising company products Skilled in team building and leadership Maintained files and performed administrative and clerical duties.
Sales Manager and Stock Clerk January 2011 to September 2012Company Name － City, State
Managed personal by hiring, training and coordinating activities, as well as distributed tasks and supervised work schedules.
Received, stored, issued, and stocked sales floor merchandise In charge of resolving customer complaints and merchandise shortages Maintained sufficient inventory and ordered merchandise Prepared reports regarding sales volumes, merchandising and personal matters Authorized payments by cheque and the return of merchandise Compared merchandise invoices to ensure the shipment received was correct Took inventory to identify items to be ordered or replenished Requisitioned merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials Stocked shelves, racks, cases, bins, and tables with merchandise and arranged merchandise displays to attract customers.
Executive Assistant/Full Charge Bookkeeper January 2007 to August 2010Company Name － City, State
Provided support to staff and assumed bookkeeping, reservations and reception.
Coordinated meetings and activities for CEO, including calendar set-up/management, agenda and material organization, appropriate catering when needed as well as any technology requirements (video conference, dial-in numbers, etc).
Responsible for tracking the progress of projects and provide status report to CEO.
Tracked costs and reconcile against budget while complying with reporting requirements of contracts.
Drafted, composed, analyzed and edited correspondence, contracts and reports.
Strategically enforced credit & collections policy and procedures when negotiating and authorizing payback agreements with delinquent accounts and secures proper documentation for audit and review purposes.
Bachelor of Arts : Psychology, May 2013Benedict College － City, State, Richland
administrative, bookkeeping, budget, clerical, contracts, credit, resolving customer complaints, documentation, edge, financial, hiring, inventory, team building, leadership, lesson plans, materials, meetings, merchandising, EXCEL, Microsoft Office, Microsoft Office Products, negotiating, PeopleSoft, People Soft, progress, reception, recording, reporting, selling, sales, Sales Management, tables, teacher, video
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Job Titles Held:
SR CSR/ ADMIN Assistant
Sales Manager and Stock Clerk
Executive Assistant/Full Charge Bookkeeper
Bachelor of Arts : Psychology , May 2013
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