Solution-focused professional with over 9 years of hands-on experience in soliciting prospective clients and providing high quality client experiences using expertly refined research and problem solving skills, including determining reliable sources, citing sources, and evaluating the derived information for presentation, while building lifelong clientèle for the organization, encouraging teamwork, and steering towards production, success and growth Proficient in various computer software such as
Core Qualifications
Microsoft Office (e.g. Word, Excel, PowerPoint, OneNote, Outlook, and Access); mortgage loan processing systems: LPS/Fidelity and LPM; and Medicare systems: CMS and IDR
SKILLS
Mentor and Trainer
FL Notary Public
Problem Analysis/Resolution
Mortgage Loan Originations
HIPPA Compliance
Research and Discovery
Vendor/Client Relations
Articulate Communicator
Medical Terminology
Education
Florida State College at Jacksonville
COMMUNITY ACTIVITIES
COMMUNITY AMBASSADORJacksonville, FLExpected in 2015 – –Bachelor of Science:Biomedical Science - GPA:Biomedical Science
Accomplishments
Thesis/Dissertation
Experience
Oceanside Unified - Substitute teacher Oceanside, CA, 02/2015 - Current
Aptly engaging and teaching students grades 1-12 in the absence of their instructor Following strict lesson plans and provide additional tutoring for students in need Classroom management including knowledge of curriculum, administering tests, grading assignments/exams Governing student behavior, and applying disciplinary action when needed Providing students with a positive and safe learning environment.
Bluegreen Resorts - Credit Specialist II, Closer El Paso, TX, 10/2012 - 05/2014
Expertly prepared final closing documents for conventional home loans, including HARSS, HARP, Refinance, & purchase loans (FNMA, FHLMC, FHA, VA) and explained closing costs, escrows, and loan terms to clients in compliance with RESPA guidelines under NMLS identifier.
Properly constructing, safeguarding and delivering closing documents on time and sent to notaries/title companies.
Fostering relationships with vendors including title companies, attorneys, and other financial institutions to organize and confirm final closing costs, package return, and fund release.
Skillfully identified processes within the department that require change in order to better serve the client and increase productivity, title and appraisal review/clearance, and routine updates of notes on file for legal and logging purposes.
Welk Resort Group - Front Desk Agent Tustin, CA, 06/2012 - 10/2012
Extensive knowledge of all check-in policies and procedures in order to provide the best experience for various guests.
Familiarity with all technical equipment related to the Front Desk, shift checklist, hotel facilities and offerings.
In-charge of training new associates, ability to run the desk in absence of the Assistant Manager, and perform rooms control duties Understanding of Epitome, Synergy and Vingcard systems & familiar with all reservation special packages and processes Adeptly comprehended all radio codes and emergency procedures for safety of guests and employees.
Apollo Medical Holdings, Inc. - Mortgage Services Specialist ii Alhambra, CA, 03/2011 - 05/2012
Customer service for mortgage loans, including processing payments, conducting escrow analysis and explanation, concurrently securing leads to loans, and first call resolution.
Delinquent loan services including loan modifications, default, foreclosure, and collections.
Initiating loss claims process and corresponding with customers via inbound/outbound calls, email, and fax.
Provide customers with extenuating issues.
Ppg Industries, Inc. - Mortgage Services Specialist ii Altamonte Springs, FL, 03/2011 - 05/2012
Customer service for mortgage loans, including processing payments, conducting escrow analysis and explanation, concurrently securing leads to loans, and first call resolution.
Delinquent loan services including loan modifications, default, foreclosure, and collections.
Initiating loss claims process and corresponding with customers via inbound/outbound calls, email, and fax.
Provide customers with extenuating issues accurate account information and solutions.
Convergys United Healthcare - Sales Agent City, STATE, 10/2010 - 01/2011
Accountable for inbound calls for nationwide enrollment of consumers into Medicare Advantage Plans and Part D prescription drug plans.
Diligently granting assistance with enrollment process and specific plan information in lineage with CMS guidelines, which resulted in processed applications.
Top Seller accreditations.
Capital Health Plan - Member Services Representative City, STATE, 06/2009 - 10/2010
Providing plan members with accurate and understandable benefits and policy information (EOB) for HMO non groups, small groups, large groups, Original Medicare, Medicare Advantage, and Prescription Drug Plans.
Successfully initiated prior authorization/Rx override requests and claims Documenting and instigating resolve for member complaints/compliments Calculating and updating daily reports for senior management Exceeding quarterly metrics and compliance with HIPPA guidelines and standards Licensed health insurance agent (2-40 FL).
ABC Fine Wine And Spirits - Store Manager City, STATE, 11/2005 - 06/2009
Competently promoted from sales associate to store management (2007).
Duties include, but not limited to, face-to-face sales, inventory/accountability, scheduling, new employee training, regulating sales associates, store development and promotional marketing.
Executing nightly audits, sustaining tills and cash register for purchase, return and exchange, and restocking up to 50lbs.
Customer satisfaction and retention through a friendly and professional service.
Fellowships and Awards
Publications
Presentations
Memberships/Scholarly Societies
Skills
Articulate, Assistant Manager, benefits, cash register, closing, CMS, client, clients, Client Relations, Customer satisfaction, Customer service, email, employee training, event planning, senior management, fax, filing, financial, Front office, fund raising, instructor, insurance, inventory, legal, lesson plans, logging, notes, marketing, materials, Medical Terminology, Mentor, Access, Excel, exchange, Microsoft Office, Outlook, PowerPoint, Word, Mortgage Loan, mortgage loans, Communicator, Notary Public, processing payments, policies, Problem Analysis/Resolution, processes, promotion, public relations, radio, Research, safety, sales, scheduling, Speech, store management, teaching, Trainer, tutoring
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School Attended
Florida State College at Jacksonville
COMMUNITY ACTIVITIES
COMMUNITY AMBASSADOR
