Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Professional and organized leader full of enthusiasm seeking employment to make a difference in a company’s outlook and competitiveness for growth. My career growth and education has allowed me extensive leadership training that can be utilized in the workplace to make a difference in the objectives and goals needed for sound results and solutions. I am a team player and I am driven and focused to get the job done. I welcome the opportunity to be challenged to prove that I can be a great asset to any company if given the opportunity.

Skills
  • Analytical skills
  • Activity planning
  • Results-focused
  • Compliance
Experience
04/2015 to 05/2018
Substitute Teacher Riverdale Joint Unified School District Riverdale, CA,
  • Instructed 25 + students in all subject areas.
  • Implemented lesson plans outlined by classroom teacher to educate students about key concepts.
  • Engaged students in discussions to promote interest and drive learning.
10/2010 to 07/2011
Customer Service Specialist Mastec Pittsburg, KS,
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted in training and motivating new employees.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
08/1986 to 07/1996
Customer Service Manager Ascension Health La Grange, IL,
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Education and Training
Expected in 01/2008
Bachelor of Arts: Business
Lamar University - Beaumont, TX
GPA:
Activities and Honors
Accomplishments
  • Learn how to get started with Dropbox: 1 2 3 4 Keep your Take your stuff Send large Work on files files safe anywhere files together Welcome to Dropbox! home 1 Keep your files safe Dropbox lets you save photos, docs, videos and other files -- all in one place -- and automatically backs up your stuff.
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  • Share a link to a file On dropbox.com 1.
  • Sign in to dropbox.com, and find the file or folder you'd like to share.
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  • Just create a shared folder and add other people to it.
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  • Set up a shared folder On dropbox.com 1.
  • Sign in to dropbox.com, and click on the Sharing tab on the left side of the window.
  • 2.
  • Choose New shared folder at the top of the window, select I'd like to create and share a new folder, then click Next.
  • 3.
  • Enter a name for your shared folder, then click Next.
  • Continued home 4.
  • Enter the email addresses of the people you want to invite.
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  • Continued home Happy Dropboxing.

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Resume Overview

School Attended

  • Lamar University

Job Titles Held:

  • Substitute Teacher
  • Customer Service Specialist
  • Customer Service Manager

Degrees

  • Bachelor of Arts

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