Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Forward-thinking Manager with project management experience in manufacturing environments. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Experienced Collections Specialist bringing 5 -years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Experienced nursing professional with proven teaching expertise and devotion to building up new nurses with skills necessary to excel in today's healthcare settings. Top-notch clinical expertise, sound judgment and strengths in workflow optimization and strategic planning. Vigilant and conscientious about isolating and resolving concerns. Personable Customer Service professional offering experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

  • Elementary education
  • Special education
  • Middle school education
  • Adaptable
  • Student records management
  • Creative problem solving
  • Safety awareness
  • Group and individual instruction
  • Verbal and written communication
  • Classroom management
  • Lesson implementation
  • Relationship building and management
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Creative Problem Solving
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Overdue Balance Detection
  • Skip Tracing
  • Payment Processing
  • Report Writing
  • Conflict Resolution
Work History
Substitute Teacher, 01/2019 to Current
Rocketship EducationNashville, TN,
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Assisted students of all ability levels develop life-long learning skills and good study habits.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Supervised lunchroom and recess activities.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Assigned, explained and graded homework.
  • Administered and graded tests and quizzes and reported performance to primary teacher.
Direct Support Professional, 02/2018 to 01/2019
Open Systems HealthcareOrlando, FL,
  • Monitored progress and documented patient health status changes to keep care team updaed.
  • Delivered compassionate care to improve and enhance patient lives.
  • Administered medication as directed by physician.
  • Assisted disabled clients to support independence and well-being.
  • Supervised daily activities and provided assistance to staff.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Manager, 06/2015 to 02/2018
Capital OneWilliston Park, NY,
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Prepared and recommended long-range plans for development of department personnel.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Cross-trained existing employees to maximize team agility and performance.
Shift Leader, 04/2014 to 06/2015
Oberweis DairySchaumburg, IL,
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Regulated pricing, inventory count and supply during shift hours.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference purposes.
High School Diploma: , Expected in
Coffee County Central High School - Manchester, TN


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School Attended

  • Coffee County Central High School

Job Titles Held:

  • Substitute Teacher
  • Direct Support Professional
  • Manager
  • Shift Leader


  • High School Diploma

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