Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Teacher focused on implementing highly effective instructional practices to improve student learning and academic performance. Enthusiastic educator with a knack for making learning exciting and enjoyable. Motivated by the belief that all children can be successful learners. I feel that I would be a wonderful addition to any schools currently successful staff.
Skills
Strong written and verbal communicator
Positive and encouraging
Fast learner
Kind and empathetic educator
Knowledge of classroom procedure.
Knowledge of current Common Core Standards.
Work History
08/2012 to CurrentSubstitute TeacherCentralia Elementary | Buena Park, CA,
Instructed up to 32 students individually and in groups.
Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
Adapted teaching methods and materials to meet students' varying needs and interests.
Supervised an average of 60 students in classrooms, halls, cafeterias, and on schoolyards.
Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
Fostered team collaboration between students through group projects.
Enforced the school’s student discipline code to deal with problem situations.
Created and taught engaging math lessons and activities.
Created a classroom environment in which children could learn respect for themselves and others.
Selected age-appropriate stories and read them aloud during daily story time.
Fostered oral language development and critical thinking skills during literary discussions.
07/2009 to 05/2010Sales and Service SpecialistBridgestone Corporation | Apollo Beach, FL,
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Mastery of customer service management systems and databases.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Referred unresolved customer grievances to designated departments for further investigation.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Acted professionally and patiently when addressing negative customer feedback.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Met or exceeded service and quality standards every review period.
Education
Expected in 2012Bachelor of Arts | SociologyNMSU, Las Cruces, NMGPA:
Expected in 2008GED | Adult Basic Education, Alamogordo, 88310, NMGPA:
Certifications
I am a Certified Substitute Teacher, with a license in New Mexico.
Accomplishments
I was a Crimson Scholar my Freshman year in College with a 4.0, also being listed on the Dean's List.
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