Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Teacher focused on implementing highly effective instructional practices to improve student learning and academic performance. Enthusiastic educator with a knack for making learning exciting and enjoyable. Motivated by the belief that all children can be successful learners. I feel that I would be a wonderful addition to any schools currently successful staff.
  • Strong written and verbal communicator
  • Positive and encouraging
  • Fast learner
  • Kind and empathetic educator
  • Knowledge of classroom procedure.
  • Knowledge of current Common Core Standards.
Work History
08/2012 to Current Substitute Teacher Centralia Elementary | Buena Park, CA,
  • Instructed up to 32 students individually and in groups.
  • Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Supervised an average of 60 students in classrooms, halls, cafeterias, and on schoolyards.
  • Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
  • Fostered team collaboration between students through group projects.
  • Enforced the school’s student discipline code to deal with problem situations.
  • Created and taught engaging math lessons and activities.
  • Created a classroom environment in which children could learn respect for themselves and others.
  • Selected age-appropriate stories and read them aloud during daily story time.
  • Fostered oral language development and critical thinking skills during literary discussions.
07/2009 to 05/2010 Sales and Service Specialist Bridgestone Corporation | Apollo Beach, FL,
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Met or exceeded service and quality standards every review period.
Expected in 2012 Bachelor of Arts | Sociology NMSU, Las Cruces, NM GPA:
Expected in 2008 GED | Adult Basic Education, Alamogordo, 88310, NM GPA:

I am a Certified Substitute Teacher, with a license in New Mexico.


I was a Crimson Scholar my Freshman year in College with a 4.0, also being listed on the Dean's List.

I have been featured on the Who's Who in America.

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Resume Overview

School Attended

  • NMSU
  • Adult Basic Education

Job Titles Held:

  • Substitute Teacher
  • Sales and Service Specialist


  • Bachelor of Arts
  • GED

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