Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Reliable Substitute Teacher with experience instructing in K-6 classrooms. Enthusiastic, creative and adaptable to institutional needs. Encouraging and compassionate approach fostering positive learning environments.

Work History
Substitute Teacher, 03/2020 - Current
Centralia Elementary Buena Park, CA,
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies
  • Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities
  • Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts
  • Assisted students of all ability levels develop life-long learning skills and good study habits
  • Upheld classroom routines to support student environments and maintain consistent schedules
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes
  • Supervised lunchroom and recess activities
  • Maintained day-to-day classroom management and discipline to promote learning initiatives
Patient Access Specialist, 09/2017 - 09/2019
Aspirion Minneapolis, MN,
  • Interviewed 40-60 patients via phone a day, gathered appropriate information and entered data into electronic system
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
  • Responded to patient concerns and inquiries professionally and efficiently in a timely matter
  • Checked daily doctor schedules and verified insurance
  • Coordinated between patients and healthcare professionals to meet patient needs
  • Scheduled and confirmed patient appointments with patients and healthcare professionals
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
  • Performed critically thinking in problem recognition, decision making and prioritization
  • Coached new employees on administrative procedures, company policies and performance standards
Outreach Coordinator, 06/2016 - 06/2017
Albany Charter School Network Columbus, OH,
  • Assist the Minnesota Urban Debate League in developing strong and diverse revenue streams that will contribute to program/organizational sustainability
  • Enhance volunteer program by recruiting, screening, training/orienting, supporting, overseeing, evaluating, recognizing, and retaining volunteers
  • Managed over 30 volunteers on each debate tournament
  • Act as a single point of contact for communication with volunteers
  • Outreach to Law Firms and Corporations to support recruitment for debate judges
  • Host and attend recruiting events within the community to attract qualified candidates
  • Ensure that volunteer check-in procedures are followed and records of volunteer hours are maintained according to established procedures
  • Providing support for special events
  • Collecting, entering, and reporting volunteer hours and other related volunteer database information
  • Presented talks at community groups to promote organizational mission and programs
Assistant Manager, 01/2011 - 11/2015
Sonic Drive-In Smyrna, TN,
  • Enhanced sales by implementing merchandising and promotional improvements
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making
  • Advocated positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
  • Guided staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
  • Enforced company policies and procedures to strengthen operational standards across departments
  • Cultivated customer loyalty by training team members in industry-leading service standards
  • Delivered training, guidance and performance monitoring to all employees
  • Organized schedules and shift coverage to meet expected business demands
Bachelor of Arts: Political Science, Expected in 2016
Augsburg College - Minneapolis, MN
Associate of Science: Criminal Justice, Expected in 2013
Minneapolis Community & Technical College - Minneapolis, MN
Additional Information

Computer Skills: MS Word, PowerPoint, Spreadsheet, SPSS and Salesforce.

Fluent in Spanish.

  • Communication and Interpersonal Skills
  • Strong Computer Aptitude
  • Conflict resolution
  • Scheduling
  • Recruitment
  • Critical Thinking
  • Customer Service
  • Community Organization
  • Classroom Management
  • Group and individual instruction
  • Lesson plan implementation
  • Middle school education
  • Adaptable
  • Self-motivated

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Resume Overview

School Attended

  • Augsburg College
  • Minneapolis Community & Technical College

Job Titles Held:

  • Substitute Teacher
  • Patient Access Specialist
  • Outreach Coordinator
  • Assistant Manager


  • Bachelor of Arts
  • Associate of Science

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