A position as a Quality Ad Rater who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Highly motivated and eager to learn new things, I have over five years of Customer Service experience. Especially skilled at building effective, productive working relationships with internal and external customers.Strong problem solving ability, Telecommunications knowledge and Dedicated to process improvement.
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Managed chat flow with up to 4 chats in queue 3 per minute.
Responsible for assisting the teacher with all aspects of the daily classroom routine, including distributing and collecting study material, keeping attendance records, and carrying out lunchroom and recess duties. Providing students with feedback on their work and on how to improve themselves. Updating student attendance, grade and administrative records. Ensuring classroom management by setting rules and limits. Communicating with parents, pupils and other teachers on a regular basis. Preparing and administering tests and exams. Writing up and leaving the teacher a report about how the school day went. Returning books, instructional materials, equipment, and keys to their proper place
Performing light housekeeping tasks (dusting, vacuuming, making beds, changing linens, cleaning bathrooms, kitchens, etc.) Washing and ironing laundry Washing and ironing laundry Assisting with bathing, Assisting with grooming, Assisting with toileting and incontinence issues Reporting any significant changes in a client's needs or living conditions, regularly communicating with supervisor and office staff
Answers inbound customer service calls Assists customers with processing electronic payments or payment for the Internal Revenue Service Verifies that payments were processed and distributed correctly Logs and tracks calls using problem management databases and maintains a history of records and related problem documentation Performs other duties as assigned
Identify customer needs; review and update activity on accounts Resolve customer issues in a prompt, professional and friendly manner Promote and sell products and services to meet goals Handle multiple chats and meet average chat length expectations Attend training to update product knowledge Recommend new procedures to improve efficiency and effectiveness
Phoned customers to collect installments on overdue accounts. Kept record of collections and status of accounts Prepared sales slips and sales contract Received payments and posted amounts paid to customer accounts Closed Contracts with customers, credit approval, answer phone, daily bank deposit. Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, and through the questioning of neighbors.
Daily processing of Accounts Receivables Keying, collecting, credit approval, daily bank deposits Contacting customers regarding invoicing issues Administrative duties include filing, answering the phone, mail delivery, and various miscellaneous administrative duties Work with other departments to resolve accounting/invoicing issues Ability to work well with others including employees and customer
Auburn University Auburn, Al Auburn University Clinical Medical Assistant
10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Type 35 WPM, Typing, Vendor Management, Writing, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Proofreading, Reading Comprehension
Companies Worked For:
School Attended
Job Titles Held:
Degrees
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