Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions.

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

  • Organizational abilities
  • Group and individual instruction
  • Classroom management
  • Creative problem solving
  • Secondary education
  • Relationship building and management
  • Verbal and written communication
  • Faculty Training
  • Conflict Resolution
  • Recruitment
  • Personnel Recruitment
  • WorkForce Improvements
  • Company Organization
  • Training and Development
  • Payroll coordination
  • Succession planning
  • Training programs
  • Organizational Development
  • Team Building
  • Recordkeeping
  • Multitasking abilities
  • Training and mentoring
  • Recruitment strategies
  • Records management
  • Microsoft Office proficiency
  • Team Leadership
  • Store Management
  • Goals and Performance
  • Team leadership and coaching
  • POS systems
  • Accurate money handling
  • Staff Management
  • Bank deposit procedures
  • Customer Relations
  • Personnel development
  • Staff training and development
Work History
08/2017 to 06/2021
Substitute Teacher, K-12 Lids Fort Wayne, IN,
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Administered and graded tests and quizzes and reported performance to primary teacher.
  • Worked with principal's office on disciplinary and safety issues.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Integrated existing and new technology into classroom to help provide creative and fun learning environment.
  • Supervised lunchroom and recess activities.
  • Administered standardized assessments with strict requirements and documented information in permanent records.
  • Organized lesson plans using teaching software for long-term interim assignments.
  • Assisted students of all ability levels develop life-long learning skills and good study habits.
  • Provided instruction for students in core subject areas.
  • Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
  • Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
08/2005 to 08/2017
Store Manager Michael Hill Albany, NY,
  • Cross-trained existing employees to maximize team agility and performance.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Recorded inventory sales into organization's weekly income report.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Approved regular payroll submissions for employees.
  • Accomplished multiple tasks within established timeframes.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Evaluated report data to proactively adjust and enhance operations.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
  • Incorporated employee feedback to improve processes and strategize long-term business plans.
  • Interviewed candidates and conducted background checks and verification.
  • Oversaw and managed hiring process and assisted human resources.
  • Delivered consultative services and recruited qualified and diversified candidates for employment.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
05/1993 to 08/2002
Assistant Store Manager The Sweatshirt Company City, STATE,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Interviewed, hired and trained Number staff associates and equipped to comply with company policies and procedures.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Supervised and evaluated staff of Number including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.
  • Approved regular payroll submissions for employees.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Expected in 05/2015
Associate Of Applied Arts:
West Kentucky Community And Technical College - Paducah, KY
Expected in 05/1993
Honors Diploma : Basic Studies
Caldwell County High School - Princeton, KY
Additional Information

I have lots of experience in scheduling, communication skills, training and developmental skills, Business management, leadership and decision making skills. I also have years of experience in hiring, firing and searching for and recruiting employees. I am very interested in HR and would love to be able to further my education, knowledge and experience in HR.

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School Attended

  • West Kentucky Community And Technical College
  • Caldwell County High School

Job Titles Held:

  • Substitute Teacher, K-12
  • Store Manager
  • Assistant Store Manager


  • Associate Of Applied Arts
  • Honors Diploma

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