Self-motivated and dependable while achieving high performance with minimal supervision.
Friendly Customer Service Manager with can-do attitude and willingness to help at all times.
Dynamic marketing professional with more than 5 years in the sales and marketing industries.
Creative and innovative team player with strong interpersonal skills.
Manager
Texas Motorcars | Houston, Texas
Delivered an exceptional level of service to each customer by listening to concerns and
answering questions.
Managed 11 employees and ensured optimal productivity.
Developed open and professional relationships with team members, enabling better, more
effective customer service.
Proactively identified and solved complex problems that impact operations management and
business direction.
Elevated customer satisfaction ratings by expediently resolving issues.
Developed and implemented policies, procedures and process improvement initiatives to
improve retention rates and increase customer satisfaction.
Strategic planning
Excellent written and verbal communicator
Exceptional problem solver
Decisive
Quality leadership
Self-directed
Dedicated team player
Skilled multi-tasker
Honor Roll
Ranked in Top 10% of class
Deadline-driven
Positive attitude
Focused and driven
Customer service-oriented
Superior writer and editor
Skills
Problem-Solving
Multitasking and Organization
Organization and Planning
Classroom Management
Creative Thinking
Relationship Building
Verbal and Written Communication
Decision Making
Classroom and Activity Supervision
Behavior Management
Enforcing Classroom Rules
Activity Planning
Lesson Plan Implementation
Staff Collaboration
Behavior Modeling
Information Confidentiality
Teaching Life Skills
Issue Resolution
Class Lecturing
Experience
Substitute Teacher, K-12, 05/2022 to Current Cardinal Services, Inc. – Logansport, IN,
Enforced classroom routines to keep students on schedule and operating at consistent level.
Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
Requested as substitute teacher based on excellent referrals and trusted performance.
Engaged students in discussions to promote interest and drive learning.
Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
Established and enforced rules for behavior and procedures to maintain order among students.
Created classroom environment conducive to learning and appropriate to student maturity and interests.
Maintained rules of conduct that encouraged self-discipline and responsibility.
Provided classroom instruction outlined in teacher's lesson plans.
Managed high school classrooms during teacher absences.
Monitored appropriate use and care of equipment, materials and facilities.
Tutored students individually and in small groups to help with difficult subjects.
Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
Built and strengthened positive relationships with students, parents and teaching staff.
Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
Maintained strong knowledge of course requirements and school policies.
Recorded attendance data to report to program managers.
Followed lesson plans provided by classroom teacher to facilitate appropriate learning experience for students.
Taught students during teacher absences and kept up with lesson plans and student assignments.
Coordinator, 01/2019 to 01/2022 Persevus Veteran Careers – Mount Pleasant, MI,
Maintained records of customer needs and preferences.
Developed and updated calendars to manage meetings and obligations.
Enhanced performance through collaboration with diverse teams.
Communicated with vendors to gather price quotes and manage orders.
Answered telephone calls to handle internal and external requests.
Monitored and replenished supplies inventory.
Planned events, organizing food and venue setup.
Coordinated workflow through communication with clerical staff and management.
Researched information to answer questions or resolve issues.
Organized teams and resources to optimize timely deliverables.
Supervised clerical staff, guiding and mentoring throughout daily tasks.
General Manager of Operations, 05/2013 to 01/2018 Texas Motocars – City, STATE,
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Managed scheduling, training and inventory control.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Delivered positive customer experiences by implementing effective quality assurance practices.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Motivated and evaluated personnel for performance improvement and goal achievement.
Guided employees on understanding and meeting changing customer needs and expectations.
Addressed customer concerns with suitable solutions.
Education and Training
Teaching Certificate Pending: , Expected in 10/2022 Texas Teachers of Tomorrow - Houston, GPA:
Bachelor of Science: Business Administration/Marketing, Expected in 01/2012 University of Phoenix - University Of Phoenix , GPA:
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