Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Self-motivated and dependable while achieving high performance with minimal supervision. Friendly Customer Service Manager with can-do attitude and willingness to help at all times. Dynamic marketing professional with more than 5 years in the sales and marketing industries. Creative and innovative team player with strong interpersonal skills. Manager Texas Motorcars | Houston, Texas Delivered an exceptional level of service to each customer by listening to concerns and answering questions. Managed 11 employees and ensured optimal productivity. Developed open and professional relationships with team members, enabling better, more effective customer service. Proactively identified and solved complex problems that impact operations management and business direction. Elevated customer satisfaction ratings by expediently resolving issues. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Strategic planning Excellent written and verbal communicator Exceptional problem solver Decisive Quality leadership Self-directed Dedicated team player Skilled multi-tasker Honor Roll Ranked in Top 10% of class Deadline-driven Positive attitude Focused and driven Customer service-oriented Superior writer and editor
  • Problem-Solving
  • Multitasking and Organization
  • Organization and Planning
  • Classroom Management
  • Creative Thinking
  • Relationship Building
  • Verbal and Written Communication
  • Decision Making
  • Classroom and Activity Supervision
  • Behavior Management
  • Enforcing Classroom Rules
  • Activity Planning
  • Lesson Plan Implementation
  • Staff Collaboration
  • Behavior Modeling
  • Information Confidentiality
  • Teaching Life Skills
  • Issue Resolution
  • Class Lecturing
Substitute Teacher, K-12, 05/2022 to Current
Cardinal Services, Inc.Logansport, IN,
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Requested as substitute teacher based on excellent referrals and trusted performance.
  • Engaged students in discussions to promote interest and drive learning.
  • Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Created classroom environment conducive to learning and appropriate to student maturity and interests.
  • Maintained rules of conduct that encouraged self-discipline and responsibility.
  • Provided classroom instruction outlined in teacher's lesson plans.
  • Managed high school classrooms during teacher absences.
  • Monitored appropriate use and care of equipment, materials and facilities.
  • Tutored students individually and in small groups to help with difficult subjects.
  • Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Maintained strong knowledge of course requirements and school policies.
  • Recorded attendance data to report to program managers.
  • Followed lesson plans provided by classroom teacher to facilitate appropriate learning experience for students.
  • Taught students during teacher absences and kept up with lesson plans and student assignments.
Coordinator, 01/2019 to 01/2022
Persevus Veteran CareersMount Pleasant, MI,
  • Maintained records of customer needs and preferences.
  • Developed and updated calendars to manage meetings and obligations.
  • Enhanced performance through collaboration with diverse teams.
  • Communicated with vendors to gather price quotes and manage orders.
  • Answered telephone calls to handle internal and external requests.
  • Monitored and replenished supplies inventory.
  • Planned events, organizing food and venue setup.
  • Coordinated workflow through communication with clerical staff and management.
  • Researched information to answer questions or resolve issues.
  • Organized teams and resources to optimize timely deliverables.
  • Supervised clerical staff, guiding and mentoring throughout daily tasks.
General Manager of Operations, 05/2013 to 01/2018
Texas MotocarsCity, STATE,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Addressed customer concerns with suitable solutions.
Education and Training
Teaching Certificate Pending: , Expected in 10/2022
Texas Teachers of Tomorrow - Houston,
Bachelor of Science: Business Administration/Marketing, Expected in 01/2012
University of Phoenix - University Of Phoenix ,

GPA: 3.84

  • 2012 - Honor Roll
  • Top Ranked: 10% of Class
: , Expected in 01/2012
- ,

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School Attended

  • Texas Teachers of Tomorrow
  • University of Phoenix

Job Titles Held:

  • Substitute Teacher, K-12
  • Coordinator
  • General Manager of Operations


  • Teaching Certificate Pending
  • Bachelor of Science

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