Energetic professional with ten years of experience in financial and managements sector. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Skills
Safety
Call center experience
Lean Manufacturing
Team supervision
Client support
Experience in leadership
Ability to analyze reports
Team management
Improvement plan knowledge
Multitasking
Experience
Substitute Teacher, K-12, 11/2021 to Current Iconma, L.L.C. – Lansing, MI,
Enforced classroom routines to keep students on schedule and operating at consistent level.
Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
Maintained student attendance and assignment records to prevent lapses during teacher absences.
Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
Provided classroom instruction outlined in teacher's lesson plans.
Managed high school classrooms during teacher absences.
Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
Built and strengthened positive relationships with students, parents and teaching staff.
Reported problem students to principal to maintain control of classroom.
Human Resources Assistant, 04/2021 to 01/2022 Exela Technologies Inc. – Round Rock, TX,
Created, organized and maintained employee personnel files to keep sensitive data secure.
Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
Conducted employment verification and background investigation to facilitate hiring process.
Developed and maintained training materials and benefits packets for new hires.
Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
Organized and attended hiring events and participated in job fairs to network with potential candidates.
Guided employees through automated self-service platform for real-time attendance tracking and queries.
Posted job announcements and pre-screened applicants to candidates for available positions.
Assisted with planning, organizing and coordinating company events.
Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Initialized background checks for potential new hires.
Handled sensitive and confidential employee information with complete discretion.
Processed onboarding paperwork for new hires and rehires.
Processed employee status changes, keeping human resources systems and employee records up to date.
Developed and facilitated new-hire orientations and corporate policy trainings.
Team Leader, 09/2016 to 04/2021 Carlie C's Iga – Goldsboro, NC,
Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
Fostered positive employee relationships through effective communication, training and development coaching.
Offered constructive criticism regarding quality assurance on collections team phone calls.
Integrated process improvements to increase overall workflow.
Developed and deployed new services and implemented new company policies.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Developed open and professional relationships with team members, enabling more effective issue resolution.
Delegated daily tasks to team members to optimize group productivity.
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Manager's Assistant, 05/2013 to 05/2015 Marketplace – City, STATE,
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Supported sales management initiatives to optimize business development.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Completed inventory audits to identify losses and project demand.
Assistant Store Manager, 08/2008 to 05/2012 Hibbett Sports – City, STATE,
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Maintained optimal financial controls by securing funds and making accurate transactions.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Education and Training
High School Diploma: , Expected in University Of West Alabama - Livingston, AL GPA:
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