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student engagement assistant resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in customer care services. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Microsoft Windows and Office
  • Student Registration
  • Student Assessment
  • Planning and Coordination
  • Team Building
  • Calm Under Pressure
  • Customer Relations
  • Leadership
  • Public Speaking
  • Recordkeeping
  • Personnel Management
  • Lead Generation
  • Technical Support
  • Critical Thinking
  • Prioritization
  • System Implementation
  • Product Organization
  • Paperwork Processing
  • Order Processing
  • Clerical Support
  • Data Entry
  • Customer Service
  • Multi-Task Management
  • Order Fulfillment
  • Creative Problem Solving
  • Problem Resolution
  • Team Development
  • Call Management
  • Documentation
  • Quality Control
  • Customer Relationship Management (CRM)
Experience
08/2021 to Current Student Engagement Assistant Fidelity Investments | Gibsonton, FL,
  • Planned and carried out recruiting events and career fairs.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Assisted with planning, organizing and coordinating company events.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Created and maintained internal job descriptions and postings to accurately reflect roles.
07/2022 to 01/2023 Amazon Fulfillment Amazon | City, STATE,
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Accepted, processed and quickly filled orders.
  • Located merchandise from shelves and storage areas to fill orders.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Filled orders according to defined standards using standard picking system.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Placed products on conveyors for final wrapping and shipment.
04/2019 to 08/2020 Customer Service Representative Ambassador | City, STATE,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
Education and Training
Expected in 05/2018 to to High School Diploma | Westover High School, Albany, GA GPA:
Expected in to to | Albany State University, Albany, GA GPA:
Accomplishments
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Sales - Consistently generated additional revenue through skilled sales techniques.
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members' information.
Certifications
  • Association for Project Management (APM)
  • Customer Service Representative Certificate
  • Leadership Essentials Certificate
  • Customer Service Professional Certificate

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Resume Overview

School Attended

  • Westover High School
  • Albany State University

Job Titles Held:

  • Student Engagement Assistant
  • Amazon Fulfillment
  • Customer Service Representative

Degrees

  • High School Diploma

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