Student Assistant Ticket Office resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Well-organized with experience contributing to team and business needs and interacting positively with customers/clients. Highly motivated and efficient with outstanding communication skills and proficiency in all Microsoft applications, including Excel. I am a fast learner, and so what I might lack in experience I make up for in my ability to adapt quickly and love to jump into any and all needed tasks.
Skills
Full safety compliance
Emergency Response
Communication
Team collaboration
Decision-making
Conflict resolution
Flexible
Basic math
Time management
Relationship building
Cleaning and maintaining equipment
Enforcing safety protocols
Work ethic
Working collaboratively
Intermediate/Advanced Spanish Language Ability
Active listening
Report writing
Strong interpersonal skills
Advanced MS Office Suite knowledge
Filing paperwork
Critical thinking
Experience
Student Assistant- Ticket Office, 08/2021 to Current Cache Creek Casino Resort – Brooks, CA,
Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Documented conversations with customers to track requests, problems and solutions.
Reviewed files, records and other obtained documents to respond to customer requests.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Accepted and applied payments to process ticket transactions, made change and offered receipts.
Secured customer tickets using computer-based software ticketing system.
Assisted customers at box office or will call areas by responding to wide range of questions, inquiries and issues.
Balanced and reconciled cash drawer at end of shift.
Answered phone calls to assist customers in ticket purchases, season ticket renewals, donations, and general inquiries.
Waitress, 05/2021 to 07/2021 National Lutheran Communities & Services – Baltimore, MD,
Stocked server areas with supplies before, during and after shifts.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Cleared table and bussed dishes to allow for quick setups.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Operated POS terminals to input orders, split bills and calculate totals.
Lifeguard, 12/2017 to 01/2021 Hyatt – New York, NY,
Kept watch over swimmers to respond quickly to distress situations.
Monitored behaviors for safety violations and took steps to prevent further violations.
Optimized customer service by resolving issues quickly and with courteous demeanor.
Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
Explained safety rules and procedures regarding waterpark attractions and other pool activities to guests to inform and educate.
Completed routine safety training and instructed all guests to follow safety rules.
Contacted emergency personnel and performed basic life support, and first aid to stabilize individuals prior to ambulance arrival.
Performed routine cleaning during shifts and at the end of the day.
Barista/Cashier, 11/2019 to 03/2020 Canyon Cafe (at DCC HS) – City, STATE,
Helped customers find specific products, answered questions and offered product advice.
Operated cash register, collected payments and provided accurate change.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Made and served drinks to customers.
Education and Training
High School Diploma: , Expected in 06/2020 Discovery Canyon Campus High School - Colorado Springs, CO GPA:
4.0 GPA
Top 5% of class
Bachelor of Science: Kinesiology/Exercise Science/Pre-Physical Therapy , Expected in 05/2024 The University of Alabama - Tuscaloosa, AL GPA:
3.619 Overall GPA
Dean's List Honoree for Fall 2020 and Spring 2021
University Honors College Member
Alpha Lambda Delta Honors Society Member
Student Government Association External Affairs Committee Member
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.