Student Assistant Ticket Office resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Well-organized with experience contributing to team and business needs and interacting positively with customers/clients. Highly motivated and efficient with outstanding communication skills and proficiency in all Microsoft applications, including Excel. I am a fast learner, and so what I might lack in experience I make up for in my ability to adapt quickly and love to jump into any and all needed tasks.

  • Full safety compliance
  • Emergency Response
  • Communication
  • Team collaboration
  • Decision-making
  • Conflict resolution
  • Flexible
  • Basic math
  • Time management
  • Relationship building
  • Cleaning and maintaining equipment
  • Enforcing safety protocols
  • Work ethic
  • Working collaboratively
  • Intermediate/Advanced Spanish Language Ability
  • Active listening
  • Report writing
  • Strong interpersonal skills
  • Advanced MS Office Suite knowledge
  • Filing paperwork
  • Critical thinking
Student Assistant- Ticket Office, 08/2021 to Current
Cache Creek Casino ResortBrooks, CA,
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Accepted and applied payments to process ticket transactions, made change and offered receipts.
  • Secured customer tickets using computer-based software ticketing system.
  • Assisted customers at box office or will call areas by responding to wide range of questions, inquiries and issues.
  • Balanced and reconciled cash drawer at end of shift.
  • Answered phone calls to assist customers in ticket purchases, season ticket renewals, donations, and general inquiries.
Waitress, 05/2021 to 07/2021
National Lutheran Communities & ServicesBaltimore, MD,
  • Stocked server areas with supplies before, during and after shifts.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Cleared table and bussed dishes to allow for quick setups.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Operated POS terminals to input orders, split bills and calculate totals.
Lifeguard, 12/2017 to 01/2021
HyattNew York, NY,
  • Kept watch over swimmers to respond quickly to distress situations.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Optimized customer service by resolving issues quickly and with courteous demeanor.
  • Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
  • Explained safety rules and procedures regarding waterpark attractions and other pool activities to guests to inform and educate.
  • Completed routine safety training and instructed all guests to follow safety rules.
  • Contacted emergency personnel and performed basic life support, and first aid to stabilize individuals prior to ambulance arrival.
  • Performed routine cleaning during shifts and at the end of the day.
Barista/Cashier, 11/2019 to 03/2020
Canyon Cafe (at DCC HS)City, STATE,
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Made and served drinks to customers.
Education and Training
High School Diploma: , Expected in 06/2020
Discovery Canyon Campus High School - Colorado Springs, CO
  • 4.0 GPA
  • Top 5% of class
Bachelor of Science: Kinesiology/Exercise Science/Pre-Physical Therapy , Expected in 05/2024
The University of Alabama - Tuscaloosa, AL
  • 3.619 Overall GPA
  • Dean's List Honoree for Fall 2020 and Spring 2021
  • University Honors College Member
  • Alpha Lambda Delta Honors Society Member
  • Student Government Association External Affairs Committee Member

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Resume Overview

School Attended

  • Discovery Canyon Campus High School
  • The University of Alabama

Job Titles Held:

  • Student Assistant- Ticket Office
  • Waitress
  • Lifeguard
  • Barista/Cashier


  • High School Diploma
  • Bachelor of Science

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