Experienced Senior Mortgage Loan Processor offering solid background in loan processing & customer service. Able to coordinate documents, correct errors and liaise with external parties to complete paperwork and facilitate smooth closings. Knowledgeable about mortgage operations, best practices and regulatory requirements. Successfully managed high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes. Multi-talented loan processing professional versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature.
Skills
MS Office
Proficient in Encompass & Orijin mortgage software
Data management
Team building
Customer service oriented
Relationship building
Problem resolution
Organization
Ability to work in fast pace environments
Self motivated and goal driven
Strong attention to detail
Ability to analyze mortgage numbers for accuracy
Supervision & leadership
Generating reports
Call center operations
Customer relations
Inbound and Outbound Calling
Employee coaching
Senior leadership support
Experience
03/2021 to 07/2022
Sr. Mortgage Loan ProcessorUnitedhealth Group – The Lakes, NV,
Managed any conditions sent from underwriting departments.
Filed completed packages quickly and efficiently.
Completed closing process by collaborating with attorneys, title companies and government clerks.
Complied applications and paperwork and double-checked for accuracy.
Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
Created and completed loan submission packages.
Evaluated financial statements and contacted institutions and customers to clarify details.
Checked approvals against established bank and government lending standards.
Processed USDA, FHA, VA & Conventional mortgage loans.
Worked with third-party vendors to address and clear loan closing requirements.
Scanned and uploaded loan and related documents into system.
Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.
Prepared and delivered loan documents to title and escrow teams.
Carried out pre-funding and funding functions.
Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
Organized, filed and maintained customer, department and regulatory loan records.
Checked applicant credit, personal references and employment histories.
Conveyed acceptance or rejection to customers by mail, telephone, or email.
Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
11/2004 to 12/2020
Sr. Mortgage Loan ProcessorSummit Credit Union – City, STATE,
Complied applications and paperwork and double-checked for accuracy.
Submitted applications to credit analysts.
Checked applicant credit, personal references and employment histories.
Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.
Submitted completed loan applications, including recommendations for underwriting approval or denial.
Prepared and delivered loan documents to title and escrow teams.
Examined and verified information in loan application and closing documents.
Organized, filed and maintained customer, department and regulatory loan records.
Carried out pre-funding and funding functions for more than 20+ cases per month.
Worked with third-party vendors to address and clear loan closing requirements.
Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
Conveyed acceptance or rejection to customers by mail, telephone or in person.
Processed USDA, FHA, VA & Conventional mortgage loans.
Cross-trained in different internal databases and service positions to help team members meet coverage demands.
Offered exceptional customer service to differentiate and promote company brand.
Enhanced member relationships by providing excellent service during each interaction.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Audited member's account information to identify issues and develop solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Trained and supervised new employees to promote overall team productivity and consistent service.
01/2001 to 06/2004
Senior Customer Service AdvocateOakwood Homes Corporation – City, STATE,
Consulted with customers to determine best methods to resolve service and billing issues.
Documented conversations with customers to track requests, problems and solutions.
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