Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful project coordinator with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education and Training
Lewis & Clark Community CollegeGodfrey, IL, Expected in ā āCertificate of Completion:Medical Administration - GPA:
Columbia CollegeColumbia, MO, Expected in ā āBachelor of Science:Business Management - GPA:
Transcript available upon request
USF Muma School of BusinessTampa, FL, Expected in 07/2021 ā āCertificate of Completion:Inclusion & Diversity in The Workplace - GPA:
Experience
Ohl - Sr Supervisor Operations Grapevine, TX, 06/2017 - Current
Trained, mentored and motivated employees to maximize team productivity.
Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Built upon established practice standards to improve operational performance and reduce labor costs.
Evaluated documentation such as asset attributes and coordinates for accuracy and compliance.
Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
Reduced process lags and trained team members on best practices and protocols.
Suggested process improvements to enhance production capacity.
Directed all day-to-day operations of asset management to provide safe and enjoyable user experience.
Assessed team proficiencies, identifying and targeting areas for improvement.
Identified and solved complex strategy problems to drive organizational goals.
Generated daily operational reports for corrective action or continuous improvement.
Analyzed strategic, core and support processes and recommended improvements to streamline processes.
Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
Supported community outreach initiatives by partnering with local organizations.
Generated reports detailing project information and predictions.
New Jersey American Water Plainfield - Operations Specialist City, STATE, 04/2012 - 07/2017
Provide planning and scheduling support in managing operation workflow, including but not limited to scheduling Transmission & Distribution work.
Coordinate traffic control, permits, and Utility locates.
Proficient use of Orcom (E-cis), SAP, MapCall, GIS, Microsoft Office Suite, Intranet, Internet, and Vertex Hercules systems.
Identified operational and performance issues and worked with managers to resolve concerns.
Served as liaison between certain departments to implement new improvement plans and changes.
Wrote reports outlining results to facilitate management decision making.
Trained, mentored and motivated employees to maximize team productivity.
Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
Documented conversations with customers to track requests, problems and solutions.
Resolved inquiries to consistently meet performance benchmarks.
Supported operational improvements and resolution of problems to deliver top-notch customer service.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Consulted with customers to determine best methods to resolve service and billing issues.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
American Water - Field Resource Coordination Specialist City, STATE, 02/2007 - 04/2012
Provide exceptional service to the customer that meets or exceeds all contractual service level agreements.
Direct, monitor and evaluate the performance of all FSRs working on assigned service orders within the FRCS's area of coverage.
Maintain and evaluate all computer feedback information regarding key performance indicators for areas, types of work, equipment use, and response times.
Assign responsibility for addressing and resolving problem areas and assist in this problem solving.
Act as liaison between field personnel, field supervisors, customer service representatives, and local governing agencies.
Train and update CSR's and non-field related personnel on technical information regarding field practices.
Perform event management services.
Evaluate performance on service orders to ensure that quality assurance standards are met.
Provide and analyze management information reports, identifying any performance exceptions (both positive and negative) during the evaluation process.
Maintain adherence to all policies, procedures, programs, standards of performance and approved business objectives, including those involving affirmative action, equal employment opportunity, communications, community relations, human resources, labor relations, health and safety and security.
Understanding of regulatory requirements.
Knowledge of field operations (customer and network) policies and procedures.
Flexibility to adapt to changing business needs.
Working knowledge of Microsoft Word and Excel, Orcom (E-CIS), Sap, Advantex, and Lotus Notes.
Maintain a high level of application, process and water utility knowledge.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Activities and Honors
Member, Advisory Council Seton Hall Customer Experience (2020 - present)
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