Experienced professional with an excess of fourteen years in managerial, administrative and project
coordination roles. Specialties include complex project task coordination,
multi-mode communication correspondence delivery, leadership, vendor/client
Authorized to work in the US for any employer
May 2019 to Present
Computerized payroll systems
Document management systems
Effective time management and organizational skills
Work independently as well as in a team environment
Analytical and problem-solving skills
Working knowledge of Continuous Improvement
Handle multiple projects simultaneously within established time constraints
Proficient computer skills, including experience with Microsoft Office Suite, internet
Perform under strong demands in a fast-paced environment
Display empathy, understanding, and patience with employees and external customers
Respond professionally in situations with difficult employee/vendor/customer issues or inquires
Accruals, Focus, Quality assurance, Well organized
Financial management & reporting, Quality Control, Development
Sr. Payroll Support Specialist, 01/2017 to Current Company Name – City, State
Respond to questions from Clients regarding the use of the WFN, Pay X, elm, Portal, and HRB
Provides application/navigation support.
Assist Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe,
WFN, ezLM, HRB and the Portal and coordinates with all functional areas (e.g.
PTO, Special Calcs, Time
and Attendance schedule, 401k, etc.) as needed.
Performs new feature setup requests (e.g.
Group Term Life, HSA, direct deposit calcs, special calcs,
Benefit Accruals, Multi-J, split wraps, add'l locations, etc.).
Assists and supports Clients with Payroll processing questions and issues.
Use on-line tools and other resources to research and respond to Client inquiries requiring guidance
on how to address a wide variety of payroll, pay practice and payroll tax questions and situations.
Collaborates with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third party vendors involved
in providing services to identify and resolve issues and ensure that these services meet Client
Escalates Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers,
Development or other 3rd parties as appropriate.
Communicates status and resolution to Client.
Completes complex projects including:
Calculation updates, special reports, tax amendments, company setup, troubleshooting
PTO, OT, Double Time, etc.
Researches historical data for adjustments needed
Researches Benefit Accruals recalculates and imports corrections.
Assists Client with tax changes for understanding, conducts research and follow-ups as needed.
Performs other related duties as assigned.
SME ( Subject Matter Expert) for Amendments
SME ( Subject Matter Expert) for Time and Attendance for Payroll
Provides WFN/AutoPay Payroll Technology Support
Supports General PR, HR & Benefit Questions
Supports Payroll Processing Questions and Issues.
Agent Care Specialist, 01/2016 to 01/2018 Company Name – City, State
Provide phone, text and email support to consumers and agents in an effective manner via provided
Continually focus on deepening customer relationships by providing exceptional support
Promoted to the VVIP line for agents spending over a certain a dollar amount and practicing the
white glove service Zillow offers.
Partaking in the deconstruction project for New construction homes.
Included in the Focus Group on how to better assist Alan.
Looking to improve overall customer satisfaction
Experience in a customer facing position (i.e.
Call center, support, sales or help desk)
Proficient use of web-based products, MS Outlook and SalesForce ,LFA, Trulia, Wikipedia
Ability to tactfully question and actively listen to customer issues and questions
Ability to re-educate customers on the value of the product they purchased
Capacity to handle multiple tasks and prioritize effectively Hard working, motivated, enthusiastic
and honest; work effectively in a fast paced environment
Strong communication and interpersonal skills through email, phone, text and personal interaction.
Education Program Coordinator, 03/2015 to 01/2016 Company Name – City, State
Design, organize, build, & execute domestic & international conferences for STEM leaders & Librarians
Maintain client/vendor communications with highest level of professionalism & consistency
Arrange shipping & transportation of exhibits & merchandise to outfit museum quality exhibits for
Track, manage, & reconcile relevant invoices, purchase orders, & vendor contracts in mobile, just-in-
time budgeting environment
Perform Executive Administration duties & compliance recordings for recently awarded $6.5m
Discover NASA grant
Maintain fluid Marketing presence through production of monthly newsletters & web content
Organize & facilitate webex and telecommunication conferences for Executive Committee members
Quality assurance from recipients of the exhibits and spot checking.
Store Manager, 10/2014 to 03/2015 Company Name – City, State
Full cycle recruitment and on boarding for corporate franchise
Financial management & reporting: A/R, A/P, payroll, & budgeting
Customer service management: develop & implement training programs for in person & phone
customer service resolution, serve as point of contact for high dollar customers & customer disputes
Sales planning: prepare targeted action plans to increase sales month over month
Supply management: ordering, inventory management, & reconciliation
Vendor management: source new vendors, manage contract development, & serve as primary
contact for all communications.
B.A: Sociology, 2009 Western Michigan University
B.S: Communications, 2009 Western Michigan University
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