Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
XXXXXXXXX Experienced professional with an excess of fourteen years in managerial, administrative and project coordination roles. Specialties include complex project task coordination, multi-mode communication correspondence delivery, leadership, vendor/client relationship management. Authorized to work in the US for any employer
  • May 2019 to Present
  • Driver's License
  • Computerized payroll systems
  • Document management systems
  • Detail oriented
  • Well organized
  • Effective time management and organizational skills
  • Work independently as well as in a team environment
  • Analytical and problem-solving skills
  • Maintain accountability'
  • Working knowledge of Continuous Improvement
  • Handle multiple projects simultaneously within established time constraints
  • Proficient computer skills, including experience with Microsoft Office Suite, internet
  • Perform under strong demands in a fast-paced environment
  • Display empathy, understanding, and patience with employees and external customers
  • Respond professionally in situations with difficult employee/vendor/customer issues or inquires
  • Accruals, Focus, Quality assurance, Well organized
  • Administrative Assistant, FSA, Quickbooks
  • ADP, Functional, File maintenance
  • Adp Payroll, Help desk, Recruiting
  • A/P, Human Resource, Recruitment
  • Budgeting, HR, Research
  • Call center, Inventory management, Safety
  • Cash handling, Mainframe, Sales
  • Interpersonal skills, Marketing, Sales planning
  • Conferences, Microsoft Office Suite, Scheduling
  • Continuous Improvement, MS Outlook, Seminars
  • Contracts, Outlook, Shipping
  • Client, Navigation, Tax
  • Clients, New construction, Tax Preparation
  • Customer satisfaction, Newsletters, Telecommunication
  • Customer, Organizational skills, Phone
  • Service, Payroll, Time management
  • Customer service, Payroll Processing, Training programs
  • Delivery, PR, Transportation
  • Detail oriented, Pricing, Troubleshooting
  • Document management, Problem-solving skills, Vendor management
  • Email, Program management, Vendor Relations
  • Fast, Quality, Web content
  • Financial management & reporting, Quality Control, Development
Work History
Sr. Payroll Support Specialist, 01/2017 - Current
Health Research, Inc. Nassau County, NY,
  • Respond to questions from Clients regarding the use of the WFN, Pay X, elm, Portal, and HRB applications.
  • Provides application/navigation support.
  • Assist Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and the Portal and coordinates with all functional areas (e.g.
  • PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) as needed.
  • Performs new feature setup requests (e.g.
  • Group Term Life, HSA, direct deposit calcs, special calcs, Benefit Accruals, Multi-J, split wraps, add'l locations, etc.).
  • Assists and supports Clients with Payroll processing questions and issues.
  • Use on-line tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations.
  • Collaborates with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations.
  • Escalates Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development or other 3rd parties as appropriate.
  • Communicates status and resolution to Client.
  • Completes complex projects including: Calculation updates, special reports, tax amendments, company setup, troubleshooting PTO, OT, Double Time, etc.
  • Researches historical data for adjustments needed Researches Benefit Accruals recalculates and imports corrections.
  • Assists Client with tax changes for understanding, conducts research and follow-ups as needed.
  • Performs other related duties as assigned.
  • SME ( Subject Matter Expert) for Amendments SME ( Subject Matter Expert) for Time and Attendance for Payroll Functional Responsibility: Provides WFN/AutoPay Payroll Technology Support Supports General PR, HR & Benefit Questions Supports Payroll Processing Questions and Issues.
Agent Care Specialist, 01/2016 - 01/2018
Getir Boston, MA,
  • Provide phone, text and email support to consumers and agents in an effective manner via provided t ools.
  • Continually focus on deepening customer relationships by providing exceptional support Promoted to the VVIP line for agents spending over a certain a dollar amount and practicing the white glove service Zillow offers.
  • Partaking in the deconstruction project for New construction homes.
  • Included in the Focus Group on how to better assist Alan.
  • Looking to improve overall customer satisfaction Experience in a customer facing position (i.e.
  • Call center, support, sales or help desk) Proficient use of web-based products, MS Outlook and SalesForce ,LFA, Trulia, Wikipedia Ability to tactfully question and actively listen to customer issues and questions Ability to re-educate customers on the value of the product they purchased Capacity to handle multiple tasks and prioritize effectively Hard working, motivated, enthusiastic and honest; work effectively in a fast paced environment Strong communication and interpersonal skills through email, phone, text and personal interaction.
Education Program Coordinator, 03/2015 - 01/2016
Space Science Institute City, STATE,
  • Design, organize, build, & execute domestic & international conferences for STEM leaders & Librarians Maintain client/vendor communications with highest level of professionalism & consistency Arrange shipping & transportation of exhibits & merchandise to outfit museum quality exhibits for Library consumption Track, manage, & reconcile relevant invoices, purchase orders, & vendor contracts in mobile, just-in- time budgeting environment Perform Executive Administration duties & compliance recordings for recently awarded $6.5m Discover NASA grant Maintain fluid Marketing presence through production of monthly newsletters & web content development Organize & facilitate webex and telecommunication conferences for Executive Committee members Quality assurance from recipients of the exhibits and spot checking.
Store Manager, 10/2014 - 03/2015
The Spice Merchant City, STATE,
  • Full cycle recruitment and on boarding for corporate franchise Financial management & reporting: A/R, A/P, payroll, & budgeting Customer service management: develop & implement training programs for in person & phone customer service resolution, serve as point of contact for high dollar customers & customer disputes Sales planning: prepare targeted action plans to increase sales month over month Supply management: ordering, inventory management, & reconciliation Vendor management: source new vendors, manage contract development, & serve as primary contact for all communications.
B.A: Sociology, Expected in 2009
Western Michigan University - ,
B.S: Communications, Expected in 2009
Western Michigan University - ,

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  • Western Michigan University
  • Western Michigan University

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  • Sr. Payroll Support Specialist
  • Agent Care Specialist
  • Education Program Coordinator
  • Store Manager


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