Sr. Office Assistant (Sanitation, Equipment & Building Services, City Controller's Office) Resume Example
Dedicated and focused Sr. Office Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Knowledgeable team leader committed to running an efficient office, exceeding customers expectations, as well as long term relationship building.
Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Results-oriented Dedicated team player Self-starter Customer Service Strive for Excellence |
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Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Received 2 Witnessed Outstanding Work Cards.
Demonstrate effective interpersonal skills by utilizing communication (orally and in writing) responsive listening.
Builds voluntary cooperation through accountability, commitment, leadership/teamwork, integrity and customer service.
Gain support of others towards fulfillment of a compelling vision.
Looks for methods to improve productively in the department.
City Of Dallas - Hacer Spanish Class - Beginning Spanish - Completed
Communicates clear and demanding expectations.
Customer Service Diversity , I & II Training
Records Retention Training
Basic Procurement Training
Account Payable Year End Training
Be proactive in resolving department issues, and goals
- Performs lead worker supervision of 5 to 10 co-workers including reviewing work for accuracy, and training. The functions lead worker supervision are comprised to provide a service to persons inside and outside the department and directing efforts, audit payments, and providing guidance on a daily basis. Provides administrative support typically under relatively general supervision within clearly defined guidelines and a assigned projects. Responsible for general office support functions, including bookkeeping, payment processing, and operating office machines,filing and faxing.
- Mail processing (Sorts and distributes inter-office and U.S.
- mail). Maintains filing systems and preparing City's payroll on the Kronos system and by time cards, input data into Resource accounting system and AMS Advantage 3 financial system , accounts payable duties, attending meetings, handling petty cash, ordering/handling office supplies, some purchasing procedures.
- Ability to read, write a wide variety of documents.
- Maintaining employee's personal files, and compiling and organizing data for the proper processing.
- Enter and approved approximately 110 or more invoices for payment for the products and services daily. Maintain a monthly error ration of no more than 3%. Assist with billing questions and researching the status of the invoice documents and making sure all payments are in compliance.
- Coordinate accounts payable issues with clear and concise communication.
- Communicates with a variety of people such as other departments, vendors, citizens, and attends various meetings in a group sitting to obtain information and present policies and procedures. Review outstanding and/or rejected payments and maintain a good working relationship. Research various documents.
- Perform data entry and quality control to assist with office operations, spreadsheet documents, returning to service, adding intermediate notes and opening/closing work orders at the City's service centers and departments. Responsible for ensuring vendors invoice documents are reviewed and approved so payments can be disbursed within 7-14 business days. Assist co-workers (permanent and temporary) with problems and work load when they are in/out the office to ensure daily productively is met.
- Knowledge of MSDS safety procedures and processing that pertain to product handling.
- Ensure invoicing compliance with policies and procedures.
- Calculate vendor invoice pricing crediting/debiting correct funds in the city's accounting system, and discounts in contracts terms and by lines.
- Inform customers of price agreement expirations and suggest alternate methods of purchase.
- Provide accurate information regarding the status of requisitions.
- Provide timely customer service.
- Responsible for entering and retrieving computer data, assisting the customers/employees with request for service and information.
- Identify fixed asset purchases and forward for processing.
- Entering/Approving monthly mileage reports, reimbursements, travel requests and refund forms, petty cash, parking reimbursement, different invoices and payments for my assigned departments (CCO,AVI,DPD,POM) & (PKR, Atmos Energy invoices) and assist with other assign departments.
- The activities are primarily over a single function and may have an impact on overall operation and represent the first level of supervisory responsibility.
- Providing customers and other Associates with outstanding service through friendly, quick, efficient, accurate, and safe assistance.
- Performing the responsibilities of other positions as needed. Lead/supervised and train 5 to 10 new sales floor associates
- Duties: cashing checks, wire transactions, money orders, lottery, counting down the cash registers, bank deposits/reconciliation. organize and sustain cash and coin levels in register drawers.
- Operate handheld/smart terminal, designated pricing and powered equipment, and use other assigned tools.
- Follow established Company guidelines for Customer satisfaction and merchandising.
- Efficiently process and organize merchandise in accordance with company guidelines.
- Communicate as necessary with customers, hourly associates, and management.
Coursework in Human Resource Management and Business Administration
Dean's List
Perfect Attendance
Dean's list
Perfect Attendance
2010 MS Word, Excel, and PowerPoint
AMS Advantage 3 System, Resource Accounting System
10 Key by Sight, Typing 200 wpm
Intranet and internet (Groupwise, Outlook, Cloud)
Lawson HRIS, Kronos Payroll System
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Resume Overview
School Attended
- El Centro Community College
- Mansfield Business School
Job Titles Held:
- Sr. Office Assistant (Sanitation, Equipment & Building Services, City Controller's Office)
- Sales floor associate & Cashier
Degrees
- Certificate : Management Degree Plan-Supervision Program 2010
Certificate : Intro to Spanish 2010
Diploma : Word Processing Program 1991
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