LiveCareer-Resume

sr mortgage processor resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes.

Skills
  • Customer Service
  • Credit Verification
  • Information Verification
  • Financial Data Collection
  • Desktop Underwriter
  • Insurance Forms
  • Personal Data Collection
  • Problem Solving
  • Customer Communication
  • Time Management
  • Problem-Solving
  • Digital Applications
  • Verbal and Written Communication
  • Lending Software Systems
  • Generating Reports
  • Processing Documents
  • Reviewing Financial Paperwork
  • Verifying Information
  • Employment Verification
  • Tax Receipts
  • Title Abstracts
  • Closing Documentation
  • Credit Applications
Education and Training
Sacred Heart University Fairfield, CT Expected in 05/2006 Bachelor of Science : Paralegal Studies - GPA :
Experience
Chevron Federal Credit Union - Sr. Mortgage Processor
San Ramon, CA, 08/2020 - 11/2022
  • Managed conditions sent from underwriting departments.
  • Filed completed packages quickly and efficiently.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
  • Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
  • Used the Tableau, Empower and Blend application systems
  • Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
  • Contacted outside sources, references and vendors to verify client financial information.
Renasant - Mortgage Closer
Clinton, MS, 01/2019 - 08/2020
  • Scheduled loans with attorneys to close within expiration dates.
  • Reviewed title commitment and insurance policies to support pre-closing documentation.
  • Handled pipeline of active deals in closing stage.
  • Worked with legal counsel, lender and title company to receive loan approval.
  • Tracked and reconciled trailing documentation to prepare files for shipping.
  • Completed final closeout of systems after loan funding.
  • Managed and resolved concerns, problems or issues to avoid closing delays.
  • Delivered excellent customer service by identifying needs and recommending custom solutions.
  • Read and interpreted loan and legal documentation.
Envoy Mortgage - Regional Mortgage Processor
City, STATE, 04/2016 - 10/2018
  • Created and completed loan submission packages.
  • Filed completed packages quickly and efficiently.
  • Managed conditions sent from underwriting departments.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
  • Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
  • Inspected loan documentation for mistakes and corrected discrepancies.
  • Contacted outside sources, references and vendors to verify client financial information.
  • Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
Total Mortgage - Loan Processing Manager and Wholesale Processor
City, STATE, 05/2013 - 04/2016
  • Prepared and submitted loan applications to underwriters.
  • Identified valuable solutions for customers with credit problems.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Updated client account information and records in company databases.
  • Stayed abreast of lending regulations, industry trends and market rates.
  • Collaborated with company teams to expedite loan approval processes.
  • Informed customers of loan application requirements and deadlines.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Addressed customer concerns with suitable solutions.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Presented performance and productivity reports to supervisors.
  • Conducted employee observations and documented findings.
  • Motivated and evaluated personnel for performance improvement and goal achievement.

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Resume Overview

School Attended

  • Sacred Heart University

Job Titles Held:

  • Sr. Mortgage Processor
  • Mortgage Closer
  • Regional Mortgage Processor
  • Loan Processing Manager and Wholesale Processor

Degrees

  • Bachelor of Science

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