(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

  • Customer service
  • Decision-making
  • Teambuilding
  • Team management
  • Organizational skills
  • Multitasking
  • Communication
  • MS Office
  • Basic math
  • Clerical
  • Data management
  • Planning
  • Flexible
  • Collaboration
  • Supervision
  • Organization
  • Working collaboratively
  • Conflict resolution
Education and Training
Lone star Community College , Expected in 06/2014 Certification in Communication : - GPA :
Lamar University Beaumont, TX, Expected in 05/2018 Bachelor of Arts : American Sign Language - GPA :
Lamar University , Expected in Job Coach Certification : - GPA :
Chevron Federal Credit Union - Sr. Mortgage Processor
Pascagoula, MS, 10/2020 - Current
  • Handles Multiple mortgage products that are governed by the investor, departmental and legal guidelines.
  • Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc.
  • Who may be involved in the inspection or evaluation of the property.
  • Reviews title searches to ensure that no title issues threaten the standing of our investor's lien on the property.
  • Makes calls to borrowers, borrowers authorized representatives, and brokers.
  • Analyzes financial statements, tax returns, credit reports, and the value of the collateral to determine and recommend the most feasible and appropriate workout to the customer.
  • Accurately underwrites the borrower's income through the review of paystubs, tax documents, benefit statements, business profit and loss statements, etc.
  • Addresses any borrower question or concern.
  • Handles escalated files appropriately by providing an articulate and complete response.
  • Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements.
  • Review for Fair Housing Regulations.
  • Follows Loan processing Procedures.
  • Revisits loans to review and clear conditions.
  • Follow all housing compliance rules and regulations.
  • Ensures compliance with company policies and procedures.
  • Responsible for processing loans from set-up to closing by verifying, compiling and entering borrower information in to loan processing systems.
  • Reviews loan application files to verify that all data is complete and meets standards, including the loan type and purpose, borrower assets, liabilities, and employment.
  • Verify and analyze loan documentation including income, credit, appraisal, and title, while maintaining strict compliance with all applicable federal and state regulations.
  • Interact with Mortgage Professionals to obtain information from the borrower or to seek clarification about documents in the loan file.
  • Inform the Processing Manager of discrepancies in the file and obtains direction on how to proceed, as applicable.
  • Record data to track the status of loans in processing.
  • Submit loan application files to underwriting for approval, and creates and mails approval or denial letters to applicants.
  • Submit approved mortgage loan files to closing for settlement.
  • Responsible for handling non-public information (NPI) about borrowers.
  • Adhere to all applicable internal NPI policies and procedures, and protect the confidentiality of borrower information.
  • Perform administrative duties such as faxing, photocopying, filing and phone support, as required, by Loan Processor II and Processing Managers.
  • Adjudication of all mortgage loan applications, checking all applications for inconsistencies and fraud.
  • Organized, filed and maintained customer, department and regulatory loan records.
  • Examined and verified information in loan application and closing documents.
  • Submitted completed loan applications, including recommendations for underwriting approval or denial.
  • Worked with third-party vendors to address and clear loan closing requirements.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Enhanced financial performance metrics by networking to create successful and sustainable relationships.
  • Set and reinforced consistent and compliant control and operational policies for accounts tracking, reconciliation and reporting.
  • Managed contract administration, including maintaining files, validating codes and monitoring reporting.
Arrow Child And Family Ministries - American Sign Language Teacher
Fairfield, MD, 07/2019 - 08/2021
  • Evaluated students' abilities and offered targeted advice on how to optimize ASL skills.
  • Stayed current on ASL practices and available teaching technologies to give students top-notch educational experiences.
  • Taught courses at different levels in line with American Sign Language curriculum standards.
  • Reached remote students with live class streams and pre-recorded video content.
  • Adapted teaching strategies to learning styles of students with different skill levels.
  • Educated students about foreign cultures through immersive activities.
  • Tutored students requiring additional assistance and exam preparation.
  • Connected with both novice and advanced students to help improve knowledge and techniques.
  • Compiled multidimensional cultural and educational resources for students to expand knowledge of key topics beyond classroom limitations.
  • Explored deeper meanings behind texts through lively classroom discussions and challenging essay assignments.
  • Selected and revised course curricula to meet current instructional demands.
  • Organized and directed special weekend groups and study abroad trips for foreign language students.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
Fifth Third Bank - Mortgage Loan Processor
Jasper, IN, 11/2018 - 07/2019
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Created and completed loan submission packages.
  • Managed conditions sent from underwriting departments.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.
  • Checked approvals against established bank and government lending standards.
  • Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
  • Examined and verified information in loan application and closing documents.
  • Organized, filed and maintained customer, department and regulatory loan records.
  • Submitted completed loan applications, including recommendations for underwriting approval or denial.
  • Worked with third-party vendors to address and clear loan closing requirements.
  • Checked applicant credit, personal references and employment histories.
  • Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.
  • Prepared and delivered loan documents to title and escrow teams.
  • Conveyed acceptance or rejection to customers by mail, telephone or in person.
  • Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
HEB Grocery Store - Human Resource Corporate Trainer
City, STATE, 06/2010 - 11/2018
  • Be knowledgeable of all hiring processes, company systems and procedures.
  • Maintain awareness of a company changes.
  • Help employees with their current and future Plan benefits.
  • Management Coaching and Mentoring.
  • Budgeting and Scheduling Processing.
  • Managed financial and payroll through ADP workforce.
  • Assisted in the development of new and old HR Solutions, assisting management by closely working with and supporting the departmental initiatives and identifying ways to enhance training effectiveness and materials.
  • Training and Development with job specific designed exercises, instructional activities and training assessments that reinforce learning.
  • Orientation.
  • Job Specific development and training such as assisting Sr.
  • Manager with development of leader and participant guides, job aids, training curriculum and other required coursework.
  • Budgeting, scheduling and scholarship preparation for employees seeking assistance getting their degrees.
  • Job specific training tracking and keeping record of employee training completion as defined by Sr.
  • Management.
  • Facilitated learning via classroom instruction, one on one instruction and webinars; incorporated a variety of presentation methods, strategies and applications to accommodate all adult learning styles.
  • Partnered closely with the business line to develop and deliver new hire training and other departmental training programs; also provided creative, efficient and effective classroom and web-based instruction throughout the organization.
  • Managed classroom environment analyzed results and identified gaps in training needs based upon new hire training evaluations.
  • Contributed to the overall success of the Training Dept.
  • By identifying effective ways to continuously improve the learning process.
  • Assisted Sr.
  • Management in the implementation and ongoing administration of all Learning Management Systems by ensuring all training is tracked for completion daily.
  • Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
  • Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.
  • Wrote, optimized and monitored training processes.
  • Educated team members on time and resource management to improve organizational efficiency and control costs.
  • Efficiently analyzed learning needs of departments to set realistic goals and determine training methods.
  • Trained new technical trainers to promote consistency in customer service and quality.
  • Participated in professional organizations and pursued educational opportunities to upgrade job knowledge and training skills.
  • Designed training materials and examinations and facilitated cross-functional training for internal and external clients.
  • Prepared digital training materials including workbooks, manuals and self-paced guides.
  • Compiled data on company goals, department needs and employee training requirements.
  • Authored new training procedures and manuals for instructors.
  • Delivered technical training programs to clients through blended approach including hands-on activities, simulators and technology-based methods to achieve best results.
  • Determined sales training needs by observing sales transactions, reviewing sales reports and receiving input from sales managers.
Willing to relocate to:
Additional Information
  • Willing to relocate to:, Authorized to work in the US for any employer

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School Attended

  • Lone star Community College
  • Lamar University
  • Lamar University

Job Titles Held:

  • Sr. Mortgage Processor
  • American Sign Language Teacher
  • Mortgage Loan Processor
  • Human Resource Corporate Trainer


  • Certification in Communication
  • Bachelor of Arts
  • Job Coach Certification

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