Seasoned HCM Payroll Consultant with diverse experience in payroll, tax, benefits, wage garnishment and time and labor management. Demonstrated standard of excellence and attention to detail, efficient and organized with extensive background in Superior ability to multi-task and prioritize workload.
Accomplished accounting professional with a strong proficiency in performing daily payroll operations. Analytic-thinker with full command on e-Time and Times-saver, ADP PCPW, Payforce, Pay-exPert, and Enterprise products also familiar with running Queries. Strong PC skills including Excel, Word, Powerpoint, One Note, and Outlook. Track record of maintaining and checking payroll records for accuracy. High degree of professionalism with a proven ability to deal delicately with confidential material. I have contributed to the growth and innovation of our company's future success. My qualifications and strong communication skills have backed up my ability to build and maintain good and lasting client relationships.
ā¢ Over 18 years experience as a payroll specialist
ā¢ Highly skilled in establishing payroll procedures and processing schedules
ā¢ Good knowledge of processing payrolls on weekly, biweekly and monthly basis
ā¢ In depth knowledge of developing user procedures and guidelines
ā¢ Proficient in analyzing payroll, benefits and tax procedures and reconciling all documents for consistency
ā¢ Provide consultancies and train new staff to work efficiently
ā¢ Oversee all manual payroll activities
ā¢ Assisted in analysis and particular project work related to payroll and tax
ā¢ Helped the team in working together to maintain client satisfaction
ā¢ Assisted in organization and improvement of results from daily and weekly queries
- Multi-state payroll
- Tax expertise
- Federal and state tax regulations
- Record-keeping
- I-9 documentation
- Forecasting
- Microsoft applications
- Excellent writing skills
- Analytical skills
- Independent worker
- Attention to detail
- Tax expertise
- Managing commission structures
- Federal and state tax regulations
- Accounts payable
- Internal controls Research support
- Billing
- Time management
- Exceptionally organized
- Relationship building
Courses taken: Accounting, Computers, Dictating, Stenography
Student under COE program ---- attended High School for part of the day and then went to work for reputable insurance company (AIG) in East Orange, NJ
- Accomplishments: ADP Payroll Training, Payforce, Pay-expert, Stellar Training, Net Promoter, TLM Learning, Enterprise, PCPW, Vista Plus, ADP CRM, Clarify/Access, Net Secure, Data pool, PMEI, ADP Reporting, FACS Tax Web, SAP/FTS, MR2000, PTCS, PGLIFACE, PMF, Troubleshooting Custom MRs, Setting up MRs, PMEI, RSVP, CCI, Setup Special Calcs, Edit Data Errors, Quarter & Year End Boosters, Portal Support, New Company Code Setups.
Broken Arrow, OK, 08/2006 - Current
- Manage client base of Seven-Plus High Revenue Dedicated National Account Clients.
- Provide weekly Project Status Calls to ensure client needs are being met to the fullest extent.
- Provide application support including Pay Force, Auto Pay, Quickview, iReports, ADP Reporting, Etime, Timesaver, Net Secure, iPaystatements, ADP WGPS and ADP Portal to client users.
- This includes instruction, navigation, troubleshooting and maintenance.
- Provide guidance and best practice information regarding payroll business issues, researching state and other statutory requirements.
- Ensure client payrolls and other related products and services are processed in an accurate and timely manner.
- Investigate, analyze and resolve problems on a timely basis.
- Ability to multi-task, prioritizing and utilizing all known resources before seeking technical support or implicating management.
- Accurately log call issues into ADP CRM based upon client interviews and determine the most effective method for resolution.
Fairburn, GA, 05/1997 - 09/2006
- One of the first ADP associates to be offered a part time position handling several team faxes, copies and special projects for ADP Majors NY Metro region.
- Then transitioned to a Client Service Representative within 1 year of employment.
- Assisted Majors Clients with Payroll/HR solutions on PCPW and Pay Expert applications.
- Efficiently handled heavy call volume of 60+ calls daily.
- Assisted with department training of new hires and mentored current associates in the ADP Majors Miami region.
- Researched and resolved inquiries regarding: invoices, agency inquiries.
- In 2001 transferred to ADP Majors Miami region, supporting clients utilizing PCPW and Pay Expert applications.
- Managed quality communication and worked under strict deadlines.
- Promptly responded to general inquiries from staff and clients via phone, e-mail, fax and mail.
City, STATE, 01/1987 - 01/1989
- Responsible for obtaining checks from clients and providing them to assigned officer for signatures.
- Daily made calls to confirm receipt of checks from clients.
- Created new processes and systems for increasing customer service satisfaction.
- Developed highly empathetic client relationships and earned reputation for patience in handling unexpected developments.
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School Attended
- Frank H. Morrell
Job Titles Held:
- Sr. HCM Service Consultant
- Client Service Representative
- Account Clerk
Degrees
- High School Diploma
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