sr credit collections specialist resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Enthusiastic Credit Analyst offering 30+ years of experience in determining risk through effective financial document analysis. Seeking an opportunity to bring further success to an organization through exemplary attention to detail and an understanding of regulatory procedures. Self-starter proudly offering more than 30+ years of corresponding with customers and providing credit analysis. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Hardworking and reliable with strong ability in work independently and meet and exceed company goals. Offering Leadership experience, communication skills and adaptability . Highly organized, proactive and punctual with team-oriented mentality. Sr. Credit / Collections team member with talent for Creative thinking and problem solving. Strong knowledge of Account reconciliation and building long and strong working relationships with customers. Communicative and team-oriented . Proven history of fostering team knowledge to meet team, individual and management objectives. Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to learn and grow within the company I work. Always seeking opportunities to expand skills while facilitating company growth.
Skills
Oral and written communications
Judgmental lending
Information verification
Collaboration
Working collaboratively
People skills
Training & Development
Multitasking
Critical thinking
Work ethic
MS Office
Troubleshooting
Working knowledge of Excel
Teambuilding
Experience
Sr Credit /Collections Specialist, 12/2010 to Current Capital Vacations – Hollywood, FL,
Researched delinquent accounts to identify key contact details, current phone numbers and email addresses.
Minimized total number of delinquent accounts through [Action].
Reviewed customer financial data to ascertain level of risk involved for extending credit.
Requested financial documents from customers.
Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.
Conducted credit reviews on corporations to assess financial conditions.
Presented key information to upper management and executive team for loan recommendations.
Collaborated with credit association and business representatives to exchange valid credit information.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Collections Specialist, 01/2001 to 12/2012 Hawkins Parnell Thackston & Young Llp – New York, NY,
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Processed payments over phone and set up recurring drafts.
Received payment and posted to appropriate customer accounts.
Arranged for debt repayment and established repayment schedule based on customer finances.
Recorded and updated customer personal accounts with accurate contact information.
Met demands of busy collections group by performing high volume of daily calls.
Reviewed accounts to determine payment plan compliance.
Recorded information about customers' financial status and collections status efforts.
Located and monitored overdue accounts using billing system to begin collections process.
Negotiated credit extensions to assist customers in paying overdue accounts.
Located debtors by utilizing skip tracking and other strategies.
Completed skip traces on customers failing respond to collection efforts.
Overcame objections by applying advanced training and persuasion techniques.
Identified impact of proposed solutions for delinquent clients, discussed options and determined candidates for foreclosure.
Maintained consistent high performance by establishing solid record of achieving or exceeding objectives through use of [Technique] and [Skill].
Structured manageable repayment plans with delinquent borrowers of commercial, mixed use, multi-family and home equity loans.
Prepared packages containing all pertinent documentation for collections accounts.
Collections Manager, 1994 to 1997 J&P Cycles – Philadelphia, PA,
Mentored collection team on successful tactics to increase workflow and productivity.
Identified high priority situations and took appropriate escalation actions to resolve issues.
Produced weekly and monthly performance measurement reporting for collection teams.
Received and submitted payments and applied amounts to customer balances.
Translated risk and control processes into day-to-day responsibilities and delegated tasks to collections team.
Monitored overdue accounts using computers and automated systems.
Coordinated and managed day-to-day workflow of collections team by [Action] and [Action].
Notified customers of delinquent accounts by mail and telephone to obtain payment.
Exceeded monthly collection targets and goals [Number]%.
Modeled credit and collection matter protocols for team to increase performance.
Identified problem collection accounts to eliminate bad debt.
Managed lead collection improvement process projects to maximize efforts.
Performed research and due diligence to resolve issues.
Documented customer status and collection efforts in electronic tracking system.
Reviewed credit records to evaluate customer histories.
Fulfilled client requests in accordance with established processes and procedures, providing necessary updates and resolution.
Coordinated employee activities to investigate credit risks for collection.
Conducted analytical review of client financial stability to determine payment options.
Attended training on credit management and civil court practices to maintain up-to-date knowledge.
Researched and resolved collections disputes to maintain customer relationships.
Store Manager, 1994 to 1997 SUBWAYRestaurants – City, STATE,
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Resolved customer problems by investigating issues, answering questions and building rapport.
Strengthened work flow productivity by hiring, managing and developing top talent.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Implemented succession planning by training and developing associates into leadership positions.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Corrected operational discrepancies by developing and executing process improvements.
Assessed, optimized and elevated operations to target current and expected demands.
Education and Training
High School Diploma: , Expected in 06/1983 to Corona Del Sol High School - Tempe, AZ GPA:
: , Expected in to Maricopa Community Colleges - Estrella Mountain Community College - Avondale, AZ GPA:
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Resume Overview
School Attended
Corona Del Sol High School
Maricopa Community Colleges - Estrella Mountain Community College