To obtain a position that will assist me in further developing my skill set, while at the same time caring for people in new and exciting ways.
Skills
Schedule management
Storytelling
Conflict resolution techniques
Organized
Certified Substitute Teacher
Public Speaking
Experience with Pastoral Care
Crisis intervention techniques
Culturally-sensitive
Strong interpersonal skills
Reliable
Quick learner
Organized multi-tasker
Able to lift 50 pounds
Friendly and helpful
Cooperative
Compassionate
Work History
Special Education Instructional Assistant07/2014 to 11/2014 Rosa Parks-Edison Elementary School – Indianapolis, IN
Provided support to the classroom teacher and students.
Taught when the lead teacher absent.
Maintained order in the classroom.
Filed paperwork, organize/clean the classroom, and monitor lunch, recess, and arrival/dismissal.
Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
Instructed small groups of students in basic concepts such as the alphabet, shapes and color recognition.
Led reading and arts and crafts lessons.
Assisted the classroom teacher in supervising snack time and indoor and outdoor play.
Team Leader, Food Preparation and Customer Service Specialist06/2013 to 10/2013 Chick-Fil-A of Greenwood Park Mall – Greenwood, IN
Cashier and customer service
Food preparation and cooking
Cleaning and organizing
Inventory and stock
Team leadership and oversight.
Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Greeted customers and provided excellent customer service.
Pleasantly and courteously interacted with customers.
Maintained high standards of customer service during high-volume, fast-paced operations.
Built loyal clientele through friendly interactions and consistent appreciation.
Prepared fountain drinks and ice cream items.
Prepared all food orders within a 2-3 minute time frame.
Assembled food orders while maintaining appropriate portion control.
Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
Verified that prepared food met all standards for quality and quantity.
Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
Handled currency and credit transactions quickly and accurately.
Followed food safety procedures according to company policies and health and sanitation regulations.
Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Strictly followed all cash, security, inventory and labor policies and procedures.
Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Reported to each shift on time and ready to work.
Performed all position responsibilities accurately and in a timely manner.
Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
Routinely moved and stocked food products weighing up to 50 pounds.
Diligently restocked work stations and display cases.
Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
Prepped items for later use to save staff time during busy hours.
Substitute Teacher05/2013 to 10/2013 Metropolitan School District of Perry Township – Indianapolis, IN
Provide classroom leadership and management
Provide help and instruction with various assignments
Monitor lunch, recess, and dismissal
Taught in preschool and all the way up to 12th grade
Taught a number of classes, including social studies, language arts, math, and science.
Instructed small groups of students in basic concepts such as the alphabet, shapes and color recognition.
Taught an average of 20 students per class.
Led reading and arts and crafts lessons.
Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
Kept classrooms clean by sterilizing and disinfecting toys and surfaces.
Maintained head count and attendance sheets.
Graded tests and papers and recorded grades for teaching staff.
Assigned homework assignments and quizzes and wrote corresponding keys.
Youth Director08/2012 to 12/2012 First United Methodist Church – Richmond, IN
Develop, organize, and lead a weekly youth ministry program
Implement and teach a regular youth Sunday School lesson plan and class
Organize and lead various family and church friendly youth activities, such as movie nights and field trips
Build relationships with parents and families of youth
Preach, lead worship, and provide pastoral care.
Food Preparation and Customer Service Specialist05/2002 to 08/2011 Chick-Fil-A of Greenwood Park Mall – Greenwood, IN
Answered telephone calls and responded to inquiries.
Assisted in maintaining preparation and service areas in a sanitary condition
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
Cleaned and inspected galley equipment, kitchen appliances, and work areas
Cleaned and organized eating, service, and kitchen areas
Cleaned and sterilized equipment and facilities
Cleaned garbage cans with water or steam
Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
Received and delivered quality products to restaurant from supply warehouse in a timely manner.
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
Filled beverage and ice dispensers
Greeted each customer with friendly eye contact
Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
Kept dining room and kitchen area clean by performing cleaning and laundry duties
Kept ice bins filled
Performed all transactions in a cordial, efficient and professional manner
Placed clean dishes, utensils, and cooking equipment in storage areas
Prepared and served cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines
Prepared daily food items, and cooked simple foods and beverages
Prepared food items
Spoke with patrons to ensure satisfaction with food and service
Stocked service stations with items such as ice, napkins, and straws
Stocked, organized, and cleaned kitchens and cooking utensils
Stored food in designated containers and storage areas to prevent spoilage
Swept and scrubbed floors
Turned or stirred foods to ensure even cooking
Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand
Weighed and measured ingredients
Communicated with other kitchen team members to ensure food was prepared on time and correctly
Cooked and packaged batches of food, such as hamburgers and fried chicken
Emptied garbage to dump site
Ensured food was stored and cooked at correct temperature
Maintained kitchen work areas, equipment, and utensils in clean and orderly condition
Managed guest checks, collected cash and processed credit cards
Monitored food preparation and serving techniques to ensure that proper procedures were followed
Mopped floors and cleaned walk-in refrigerators and storage areas
Observed and tested foods using methods such as tasting, smelling, or piercing them with utensils
Operated large-volume cooking equipment such as grills, deep-fat fryers, and griddles
Provided excellent customer service
Requested and recorded customer orders, and computed bills
Consistently offered professional, friendly and engaging service.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Diligently informed kitchen staff of customer concerns, recook orders and dish availability.
Routinely cleaned work areas, glassware and silverware throughout each shift.
Developed and maintained positive working relationships with others to reach business goals.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Provided friendly and attentive service and exceptional hospitality.
Conducted inventory and restocked items throughout the day.
Rectified guest complaints quickly and efficiently.
Education
Master of Divinity: Youth and Young Adults2013Bethany Theological Seminary-
Richmond,
IN
Bachelor of Arts: Christian Ministries2008Anderson University-
INGPA: GPA: 3.30/4.00
3.3 GPA
Majored in Christian Ministries
Member of Agathos Social Club
Dean's List Academic Achievement Award
Accomplishments
Licensed Minister in the Church of the Brethren
Trained and Certified in Nonviolent Crisis Intervention
Involvement
Volunteered
with Youth for Christ in College
Volunteered with Church Youth Groups Went on two Mission Trips on High
School
Volunteer
at Several Youth Spiritual Retreats
Served
on Student Leadership Team in Seminary for Three Years
Youth
Director Internship at First United Methodist Church
Ministry
Internship at Cedar Grove Church of the Brethren
ACHIEVEMENTS On the Anderson University Dean's List Three Times Licensed Minister in the Church of the Brethren Trained and Certified in Nonviolent Crisis Intervention INVOLVEMENT Volunteered with Youth for Christ in College Volunteered with Church Youth Group Went on two Mission Trips on High School Volunteer at Several Youth Spiritual Retreats Served on Student Leadership Team in Seminary for Three Years Youth Diretor Internship at First United Methodist Church Ministry Internship at Cedar Grove Church of the Brethren
