Spa Desk Reception Associate resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

With over 15 years experience in customer relations, hospitality, and communication, I believe that I would be an exceptional candidate for this position.

It is my goal to attain and cultivate a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

I am eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel, I would be delighted to become a part of your team.

  • Guest Amenities
  • Complex Problem-Solving
  • Filing Systems
  • Conflict Resolution
  • Company Guidelines
  • Social Perceptiveness
  • Client Records Management
  • Customer Experience
  • Standards Compliance
  • Supply Replenishment
  • Maintaining Clean Work Areas
  • Staff Management
  • Facility Maintenance
  • Clear Verbal Communication Skills
  • Reading Comprehension
  • Active Listening
  • Critical Thinking
  • Microsoft Word
  • Performance Strategies
  • Customer Needs Assessments
  • Front Desk Management
  • Training Junior Team Members
  • Creative Solutions
  • Administrative Support
  • Detailed Instruction
  • Telephone Etiquette
  • Data Entry Software
  • Food Handling Standards
  • Communications Strategies
  • Customer Relationships
  • Intake Forms
  • Workflow Processes
Work History
Spa Desk Reception Associate, 01/2020 - Current
Ace Hardware Tucker, GA,
  • Performed opening and closing procedures.
  • Operated spa desk by greeting guests, assisting clients with consent forms and upgrades, and escorting clients to and from lobby areas, dressing rooms, and relaxation areas.
  • Washed and dried spa sandals, folded towels, replenshed robes and shoes in lockers, filled soaps and personal care products, and kept inventory, to keep locker area and dressing rooms clean and properly stocked.
  • Carried out regular walk throughs of entire spa area to verify cleanliness, working facilities and adequate stock levels of guest amenities and service provider supplies.
  • Anticipated and addressed guests' service needs by reviewing daily spa appointments.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Assigned the appropiate room for each massage therapist and esthetician, based on their services for the day.
  • Prepared and arranged berry trays and charcuterie boards.
  • Trained new employees, delagated tasks to fellow associates, and frequently evaluating the priorities of tasks to be executed.
Deli Associate, 12/2016 - 01/2020
Lithia Motors Rockwall, TX,
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Learned other teammates' work tasks to train as backup.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Created appealing food arrangements for party trays and specialized orders.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Received payment via cash, check, or card and processed promptly.
Shipping and Receiving Clerk, 08/2010 - 11/2016
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Conducted research to address shipping errors and packaging mistakes.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Sorted and delivered materials to different work areas and staff.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Reviewed order data to verify transactions and shipping dates.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
: Human Services Technology, Expected in
Tri-County Community College - Murphy, NC
  • Member of Phi Theta Kappa and the National Technical Honor Society
High School Diploma: , Expected in
Pine Ridge High School - Deltona, FL
Nurse Aide 1 Certification: Nursing Assistance, Expected in
Tri-County Community College - Murphy, NC
  • Completed professional development in basic nursing skills and care of the elderly
  • Continuing education in Nursing Assistant 1 Accelerated

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Resume Overview

School Attended

  • Tri-County Community College
  • Pine Ridge High School
  • Tri-County Community College

Job Titles Held:

  • Spa Desk Reception Associate
  • Deli Associate
  • Shipping and Receiving Clerk


  • High School Diploma
  • Nurse Aide 1 Certification

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